13931 South Freeway , Houston, TX 77047, United States
#99 of 428 hotels in Houston
Guests' ChoiceBased on 163 hotel reviews
8.4Cleanliness
8.8
Comfort
8.9
Location
8.7
Facilities
8.3
Staff
8.6
Value for money
8.3
Free WiFi
6.2
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End of dialog contentReviewed: 11 May 2024
Kristy
United StatesThe hallways smelling like marijuana and cigarettes
Stayed in April 2024
Reviewed: 29 April 2024
Javier
United StatesGood
Stayed in April 2024
Reviewed: 28 March 2024
Delicia
United Statesthe elevator is ALWAYS broken or shaking very bad while in use. Really scary.
Room was clean
Stayed in March 2024
Reviewed: 11 November 2023
Leslie
United StatesThe elevator broke. And you could hear everyone around you
Very clean and had a good breakfast
Stayed in October 2023
Reviewed: 19 June 2023
Blanche
United StatesThe elevator being broke
Tha staff was great and room very nice clean
Stayed in June 2023
Reviewed: 22 May 2023
Vanessa
United StatesThe elevators wasn't working. I had to climb three flight of stairs and I have a heart condition
Staff
Stayed in May 2023
Reviewed: 26 April 2023
Ayanna
United StatesN/A
Didn’t eat breakfast the location was good the cleanliness was also good.
Stayed in April 2023
Reviewed: 15 April 2023
Linda
LatviaNo complaints!
Everything was exceptionally clean and tidy and our stay was extremely comfortable. My husband said they had the best continental breakfast he has had here in the us. We were on the first floor and were offered to change it upon check-in but it was actually pretty amazing to have a room right next to breakfast. It was also very quiet in the room. There are a lot of u-turns to get back to the hotel. :D
Stayed in April 2023
Reviewed: 13 March 2023
Willetta
United StatesThere was a light that flickered all night outside our window at the time that even thru closed curtain we dealt with but not too bad.
Breakfast was good. Thanks for free continental. Good coffee as well. Bombshell restaurant was conveniently adjacent property.
Stayed in February 2023
Reviewed: 26 February 2023
Claire
United StatesRoom was close to stair exit. Every time someone used it, door would slam shut... especially annoying when I was trying to sleep.
Location was convenient for my purposes. Breakfast was okay.
Stayed in February 2023
Reviewed: 27 January 2023
David
United StatesThe fire alarm went off at around 2 am and everyone had to evacuate. not too much of a bother since we were still up at the time but most other people were outside in their pajamas. Also, the keys for the rooms kept deactivating so we had to go downstairs multiple times to get the keys reset. We were then told that for some reason, any type of metal easily messes up the card configuration (the chip on any debit/credit card could cause this) which was a bit inconvenient since naturally, a card goes into my wallet.
Property was clean and well lit so we felt safe.
Stayed in January 2023
Reviewed: 17 August 2022
Shondra
United StatesRated were high on the weekends
Stayed in July 2022
Reviewed: 17 August 2022
Jennifer
United Statesclean comfortable beds!!!!
Stayed in August 2022
Reviewed: 8 August 2022
Naomi
United StatesBreakfast was adequate for my family
Stayed in August 2022
Reviewed: 1 August 2022
Delphine
United StatesIf they waffles, bacon oranges and different other fruits
It was ok
Stayed in July 2022
Reviewed: 30 May 2022
Petara
United StatesN/A
Location
Stayed in May 2022
Reviewed: 30 May 2022
Kperson
United States.My tv in room 124 would only work on one station. The evening staff was like nothing they could do about it now, but also never sent anyone. Tried don't manually but only went to different modes and then back to the one channel. The remote would do turn off on and volume up and down.
Pool, bed and restroom great
Stayed in May 2022
Reviewed: 10 May 2022
Orlisa
United StatesThis is the 2nd IHG hotel I have stayed in within 2 months, Houston, TX and Natchitoches, LA both had inadquate breakfast. Natchitoches - No milk, pancake machine did not work, staff very slow about replacing hot items, and very slow about cleaning up a spill; Houston - pancake machine not working, stating they ran out of pancake batter, no orange or apple juice, hired help was very slow in restocking items. This is one of the reasons why I book with IHG for the breakfast!!!!!! Ice machine on the 2nd floor was NOT working, so had to go back downstairs to get ice. Although I booked from a second source, IHG should have still been able to give me a complete reciept at checkout.
Location was easy to access, loved the access road to the resturant, Bombshells, and didn't have to get back on the interstate to make a turnaround into traffic. Room was great. Height of the bed was much higher than expected, but I manage to get it up there. Business center was easy to use the computer. Love the 12 p.m. check out time.
Stayed in May 2022
Reviewed: 27 February 2022
Sondra
United StatesNothing
It appeared to be a new hotel and it was easy access.
Stayed in February 2022
Reviewed: 29 January 2022
Joseph
United StatesThere wasn't anything in particular that I didn't like.
The location to downtown was easy to navigate. Food venues were minutes away and even walking distance.
Stayed in January 2022
Reviewed: 13 November 2021
Beverly
United StatesEntrance is drab the hotel is a older building but the entrance not warm inviting.
The breakfast was very nice more than I expected.
Stayed in November 2021
Reviewed: 6 September 2021
Monica
United StatesStaff could have been more professional. Need hotter water. Nothing like a good hot shower after a long drive
Love location, close to everything
Stayed in September 2021
Reviewed: 2 September 2021
Delma
United StatesWhile this is not related to the facility purse, the last night was not the best given the loud and chaotic individuals in the next room were upon their arrival, 10:47pm, and for quite some time there after.
The facility appears to be well taken care of and clean. The breakfast offered a good variety of options. And the food was good. The staff I interacted with were friendly and attentive, especially the gentleman at check-in. He was very polite, professional and welcoming.
Stayed in August 2021
Reviewed: 21 July 2021
Kiersten
United StatesWas locked in the breakfast room by a lady who was cleaning. Made eye contact with me then closed the door, which didn’t have handles on the inside, on me.
Room was great, breakfast was good, overall good quality for the price
Stayed in July 2021
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