Remembering to take towels from the room to dry off with at the waterpark

Waterpark for the kids

Stayed in October 2024

No problems

Clean, nice large facility. Breakfast had a good assortment, including good hot items, healthy oatmeal option, yogurts, granola etc Parking was included and no problem finding a spot getting in late at night.

Stayed in October 2024

No problem

Convenient location. Very clean and comfortable. Breakfast was great!

Stayed in October 2024

Price

Awasome facilities super clean

Stayed in October 2024

Would have liked vending machines, not just the ability to purchase from the front desk.

The location was excellent for our purposes, right by the convention center, close walking to great eating establishments and a very nice hotel overall.

Stayed in October 2024

Parking in front is hard to find but if you can get a spot in back, it's easy access into lower floor and elevators.

The fall decorations in the lobby were very welcoming. Loved the breakfast area had it's own floor with lots of space and tables. Nice mix of hot and cold foods. Liked the juice options (orange, apple, mango) and that there was both white and chocolate milk. Appreciate that soap dispensers in the rooms instead of the waste that happens with individual bars. Beds were comfortable and towels were nice quality. I appreciated the lighting along the lower part of the wall near the bathroom so you can see if you have to get up after lights out and not disturb anyone or run into something.

Stayed in October 2024

Everything was well maintained and the staff was friendly.

Stayed in October 2024

Very clean and welcoming.

Stayed in September 2024

The only complaint I have, which isn’t a big deal, is that shortly after breakfast they pretty much close off the lower level which is where breakfast and the coffee station is, for cleaning. So if you miss breakfast or want a coffee after 9:30, you have to make it in your room or get a coffee elsewhere. That’s literally my only complaint.

We absolutely loved our stay here. The hotel was walking distance to the strip downtown and a short drive to pigeon forge. The whole place was super clean. The pool and water slides exceeded my expectations. I thought they were going to be much smaller then they actually were. They were huge!! My 15 year old nephew enjoyed them as much as my 7 year old son. I also liked that there was plenty of seating around the pool area to relax and watch the kids play. We stayed in a king suite and the room was very spacious and the bed was comfortable. There was a late football game on one of the nights we were there and the room was large enough for 6 of us (3 adults, a teenager, and two young kids) to watch the game comfortably with plenty of seating and we even had pizza and wings delivered right to our door. The staff was super friendly and very helpful.

Stayed in October 2024

No complaints!

Water park, location, clean & updated facility, breakfast

Stayed in September 2024

Nothing.

Extremely clean property. Staff very friendly and courteous.

Stayed in September 2024

Loved everything

Swimming area for kids.

Stayed in September 2024

Nothing

Location/ cleanliness

Stayed in August 2024

Walking distance of town and bears passed thru.

Stayed in September 2024

Washcloths were like sandpaper

Location. Breakfast was good

Stayed in August 2024

Bed needs to be LOWER The thermostat on the wall was Too HIGH for someone in a Wheelchair

Breakfast was good Room was very spacious & clean

Stayed in August 2024

Nothing to really complain about. Coffee in the lobby could be kept warmer

As always the kids loved the pool area. We like the location close to everything. No searching or paying for a place to park.

Stayed in August 2024

Pool was awesome however I thought the chlorine levels must have been very high as our eyes were burning like crazy. I know nothing about pools thought so could of just been us

Stayed in July 2024

The only thing I had bad was the pull out sofa that had a huge wire hanging out of it that I hat to stuff so my kids did t get poked with it and as I’m putting on the sheets right in the middle of the mattress as I’m lifting it up was a pile of candy melted to the mattress which was disgusting so yeah I don’t know nothing bout that but please get that maids to handle that it’s room 412

Everything was great from the location and especially the indoor pool which my kids love and being right across from the favorite breakfast place to eat was a plus

Stayed in July 2024

The water park was awesome. Especially since it was indoor.

Stayed in July 2024

Wish it was a little cheaper.

Very friendly front staff. Breakfast was very good. Very clean hotel and the beds were very comfortable. Great location.

Stayed in July 2024

Pool could be bigger.

Friendly staff, location and room being well cleaned everyday.

Stayed in July 2024

Excellent location - easy to walk around downtown. Very good breakfast. This hotel was the cleanest I have stayed at in a long time. Will definitely recommend to others.

Stayed in July 2024

Wifi in my 3rd room floor was poor. TV signal on 3rd room floor was poor also.

Location was perfect. Walking distance to downtown. Room was exceptionally clean.

Stayed in July 2024