11825 Gateway West, El Paso, TX 79936, United States
#19 of 102 hotels in El Paso
Guests' ChoiceBased on 255 hotel reviews
8.6Cleanliness
8.9
Comfort
9.0
Location
9.0
Facilities
8.8
Staff
8.9
Value for money
8.4
Free WiFi
9.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 30 May 2024
Stephanie
United StatesPeople upstairs were very very loud couldn’t get comfortable
Room was clean and spacious Location great Breakfast was awesome
Stayed in May 2024
Reviewed: 30 April 2024
Russell
United StatesHot tub was not working
Breakfast was great and rooms were clean and quiet
Stayed in April 2024
Reviewed: 17 April 2024
Holly
United StatesThe hottub didn’t work, was super disappointed about that. The bathroom hygiene products didn’t get refilled, conditioner was out & the hand lotion squirted out water.
Staff was so nice and helpful. Breakfast was good! The beds were very comfortable.
Stayed in April 2024
Reviewed: 10 April 2024
Andrea
MexicoLittle bit out of maintenance
Front desk staff at night was very nice and kind
Stayed in March 2024
Reviewed: 1 April 2024
Elias
United StatesThe pool and hot tub was closed
The motel was very clean and t idy
Stayed in March 2024
Reviewed: 26 March 2024
Sanchez
United StatesGood
Good
Stayed in February 2024
Reviewed: 23 March 2024
Hannah
United StatesHeated Pool was wayyyy to cold and the hot tub was out of service
Very clean, good breakfast, nice people
Stayed in March 2024
Reviewed: 20 March 2024
Juan
United StatesBathroom door didn't lock and bathroom was a little dirty. Dirty under the sink and floors.
I like everything except the restroom is not very clean a little dirty under the sink and on the floor but is acceptable and the door of the bathroom won't lock.
Stayed in March 2024
Reviewed: 27 December 2023
Karime
United StatesN/A
Liked how clean and comfortable the rooms were! The inside heated pool was a plus for the kids.
Stayed in December 2023
Reviewed: 26 December 2023
Amey
United StatesThe hotel had limited quarters for the laundry machines.
We loved the hot breakfast, workout room, indoor pool, and hot tub! The floor of the pool was peeling but our kids didn't mind. Tge hotel was very clean. The staff was kind. Perfect location!
Stayed in December 2023
Reviewed: 14 December 2023
Manuel
United StatesDidn’t have a chance to eat breakfast but the staff was fenomenal and cleaning was as well.
Stayed in December 2023
Reviewed: 26 August 2023
Lora
United StatesThe coffee sucked
Super comfy room that was nice and clean. A relaxing place to stay. Easy transport to the airport from here. Just a nice stay and will stay here again.
Stayed in August 2023
Reviewed: 31 July 2023
Eric
United StatesStaff was great
Stayed in July 2023
Reviewed: 19 July 2023
Julio
United StatesThat I stayed only for one day
Very clean, and good ac
Stayed in July 2023
Reviewed: 7 July 2023
Venkata
United StatesNothing to complain
Location was excellent and just 15 minutes to scenic drive. Property maintenance was really good, always neat and clean, breakfast was nice.
Stayed in July 2023
Reviewed: 5 July 2023
Geepurple10
United StatesNo outside seating.
The beds were wonderful. Pillow tops but firm. The breakfast was nice.
Stayed in July 2023
Reviewed: 4 July 2023
Alberto
United StatesAll was perfect!
It was all made perfect! Thank you!
Stayed in July 2023
Reviewed: 22 June 2023
Moreno
United StatesNothing at all.
Staff was friendly and it was clean.
Stayed in June 2023
Reviewed: 15 May 2023
Janis
United Statesthere was nothing I didn’t like
near everything
Stayed in May 2023
Reviewed: 22 April 2023
Jessica
United StatesIt was very clean
Stayed in March 2023
Reviewed: 2 April 2023
Danny
United StatesNo complaints just to me the price is a bit high.
The room was clean, comfortable bed, pillows really soft, bathroom and shower clean with good water pressure, some maintenance is needed. Breakfast is what you would expect from free breakfast. Well stocked snacks, dining is in walking distance. Very safe area.
Stayed in April 2023
Reviewed: 26 March 2023
Rivera
United StatesThe price is a little to much but honestly it was worth it
Everything was wonderful..we rented a room for my granddaughter to swim and she had a blast . Sara the person in the front office was such a wonderful and helpful person..
Stayed in March 2023
Reviewed: 18 March 2023
Nakita
United Statesclose to baseball fields
Stayed in February 2023
Reviewed: 12 February 2023
Abril
United Statespricey
everything’s great
Stayed in January 2023
Madrid, Spain
La Paloma, Uruguay
Miami, USA
Girona, Spain
Tell City, USA
Bucchianico, Italy
Helensburgh, UK
Albany, Australia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content