Would have preferred better lighting in our suite.

Very spacious and comfortable.

Stayed in August 2024

Rooms are a little tired and could use an upgrade, but they were clean. There was not a proper sit down restaurant onsite but many options nearby.

Very friendly and accommodating staff with a nice location to Union Square and transportation.

Stayed in September 2024

Nice and polite staff

Stayed in September 2024

Location to close to disadvantaged part of town

Clean & presented nicely

Stayed in August 2024

I hv Hilton membership but booking for this room was done by my daughter and my request for crediting points for the stay wasn't accepted

location was grt view from room was good

Stayed in July 2024

That they were remodeling the roof bar when we went that was the only reason I booked it was for that experience but I didn’t get to do that

The bar area and dining

Stayed in June 2024

It took 45mins to check-in, due to not enough staff on the desk

Standard of hotel facilities was very good

Stayed in August 2024

Some fixtures in the room need a bit of attention such as the cord for the blinds and the bathroom doors that don’t glide as easily. Room temperature control required for me to text the concierge to do it remotely. The duvet cover needs to be replaced as it had some holes on the side. But everything was clean.

Location- clean and lots of space. Modern but still contemporary. I liked the little coffee shop at the entrance and that’s it’s walking distance to the public transit - and easy access to main sites in SFO

Stayed in August 2024

Stood in line for an hour to check in. Hotel had 1 check in employee with a line from the desk out the door

Stayed in August 2024

The view

Stayed in August 2024

Lobby, herb’an kitchen, pool

Stayed in August 2024

Homless and durgs around the hotel

hotel has good location

Stayed in August 2024

Many homeless people on the street scared the kids a bit...though I understand the situation.

Everyday's breakfast was delicious and wide variety, with a lot of vegetables. Staffs are so kind and friendly.

Stayed in August 2024

Parking

View

Stayed in July 2024

Noisy at night with things falling in the hallway

Good location

Stayed in July 2024

One block away from Tenderloin neighborhood which is not safe. Staff was not clear about room upgrade and I ended up paying way too much for a three night stay. Rooms need to be more clean. It seems that the carpet has not been vacuumed in quite some time

Somehow close to main attractions, my car was safe. Complimentary breakfast had a lot of variety and staff was very friendly and prompt to help

Stayed in July 2024

IRMA AGUILAR My brother and his gf got to the property maybe 30 minutes ahead of the rest of our family and attempted to check in with Irma. As I explained above, there was a system glitch with the system so it showed his room as cancelled. Instead of trying to help them with the reservation ir even offering to book them another room (they weren’t even close to being sold out for rooms) Irma decided she wasn’t going to help them at all. She told them there was NOTHING SHE COULD DO and brushed them off completely. The property really needs to reconsider who they make the “face” of their property. Irma is the worst property representative I’ve experienced. She also kept her name tag down and away so you could not see it and didn’t want to provide her information when asked for it. I can i kg assume with that kind of attitude she does this to more customers besides us. Luckily her coworker Mr. ABDULLAH Q saved the day with his exceptional service and that’s the only reason I’m rating the property the way I am. If you go and she’s the best rep available to help, avoid her or ask for someone in management to assist while she “looks” for your reservation.

Abdullah Q is THE man and completely salvaged this trip for us. We stay at this property EVERY year for SF CARNAVAL. I always book our rooms like a year in advance. This year (maybe a month or 2 before we were due at the property) I had to change the length of stay for my brother and parents. Booking/Hilton had a system glitch and even though it showed our reservation for 3 rooms was active in the app, the property only showed the cancellation for the 3rd room when we arrived. He helped us out, fixed everything in the system and got my brother into a room no problem. Exceptional customer service, thank you Abdullah Q!

Stayed in May 2024

Rooms need a serious update

Location.

Stayed in June 2024

Location, eating

Stayed in July 2024

I didn’t like the fact that we didn’t have an ice machine on our floor

The location was excellent

Stayed in July 2024

Area was central but didn't feel safe after dark.

Room, facilities and pool good.

Stayed in July 2024

Pool area not kept up

Location

Stayed in July 2024

I was not too thrilled about the high cost for one night at the hotel and about a $75 separate cost for parking but it's san francisco, so kind of expected.

The hotel was nice, I'm glad they had convenient parking as well. I requested a microwave for our room and was quickly brought one. The hostess that checked me in was very thorough as well, it was a good stay.

Stayed in May 2024

The check-in process took longer than it needed to because there was only 1-2 people working during check-in and check-out times. It would have been nice to have an online check-in process. (If there was one it was not advertised or made well known. I also would have liked to see more dining options.

It was beautiful. Nice location (minus the homeless population nearby), beautiful lounges.

Stayed in March 2024