Everything extra costs something, if you try to check in early there’s a cost, if you want a beach umbrella there’s a cost. For the price of the room some of these things should be included. Also we stayed in a room in the Tapa Tower, the room looked out over a depressing scene, large noisy extractor fans and rubbish on the rooftop.

Good facilities

Stayed in September 2024

3 days of strike was not a great experience. Waking up to yelling and going to sleep to yelling wasn’t ideal. Having a dirty room and dirty corridors was suboptimal. Hilton knew about the strikes 3 weeks in advance, least they could’ve done was warn us and also decrease the nightly charge considering we did not get what we paid for.

The pools, water slides of the kids and the beach. Service in the restaurants was great.

Stayed in September 2024

We can't think of anything significant enough to mention. Some people wrote about how huge and busy the place is. It is large and at check in time it is very busy. But again...the staff went above and beyond to get us up to our room super quickly so we could make the shuttle for our dinner sunset cruise. That took some extra effort by our bell hop, Brandon. He's amazing. Well done, and Mahalo to Brandon and all staff.

The grounds are very pretty with fish ponds, trees, and birds. Although the resort is very large, it doesn't feel like it, the way it's laid out, with many nice shops and eateries to enjoy. We stayed in Tappa tower, which was modern and clean with well-appointed rooms. We had a king ocean view room, where we enjoyed tea on the balcony every evening. We really appreciate that right outside the elevator lobby, steps away was the pool and an open air bar with food and live music every night. We had a great time staying here.Highly recommend Tappa Tower. But the most appreciated thing was the way we were treated by the staff. Everyone from the bell hop, to the waiters, to the young staff at Crazy Shirts (fantastic shop, btw), to the pleasant lady who checked us out. Pleasant, patient, conversant.Just lovely people. They made our stay so much better because we felt like our comfort and experience mattered. I can not say enough about Hilton Hawaiian Village. We will absolutely stay here again. Mahalo 😁

Stayed in August 2024

Busy beach Room not clean Our bed sheet had a big blood stain on it

Facility

Stayed in August 2024

I wish Ali pool and bar area would have been open later until about 9pm.

Location is great and the beach is right in the “backyard”

Stayed in September 2024

The view

Clean and friendly.

Stayed in September 2024

Too big. Too busy. Too much walking for a disable person.

Nice, clean hotel with everything you need nearby.

Stayed in September 2024

it would really be nice to have two sinks when you have more than one woman staying in a room

access to the beach was great cleaning staff were very accomidating checkin staff suggested a room upgrade. So glad we did that

Stayed in September 2024

Very expensive to stay at the hotel, but it is Hawai'i! Drinks very expensive too - $10 for a beer & $15 for a cocktail plus tax! Could not get the shower regulated, it's was either scalding or freezing! Would have liked another mirror in the bedroom away from the bathroom.

Stayed in the Ali'i tower. Room was lovely with a really comfy bed. Loved the quick check-in and pool only for Ali'i guests. Staff were very friendly and helpful. Location on Waikiki beach was amazing! Restaurants and stores very convenient within the village.

Stayed in September 2024

Quality of rooms and facilities

Location and size

Stayed in September 2024

For its value, there are no provided dental kits and no available drinking water in the room. Water also collects in the bathtub when we shower and it takes time for it to drain completely. We can also hear other guests next door. There are also some stains on the carpet..

Our room was pretty big with a view of the beach and the city. The resort is nicely located in the beach front. There are a LOT of restos and stores near the resort which makes the stay convenient and accessible.

Stayed in September 2024

The whole Honolulu and Waikiki Beach area was too crowded

The water was nice. Plenty of places to eat at the resort

Stayed in September 2024

The stones and soft sand

The view was great,the beach was nice,very stoney

Stayed in September 2024

Room was very old carpet had stains I wouldn’t walk without shoes on disgusting. Furniture Was stained and very outdated. Remote didn’t work they said they replaced it but to no help. We like to hear morning news. Asked for fresh towels twice before they dropped off at the room. The hallways dirty need to replace carpet. Beds were very warn.

Staff was very helpful.

Stayed in September 2024

Needed updated in room

Location

Stayed in September 2024

Unfortunately, the pillows were not very supportive.

The location was perfect. It was right in the middle of everything within walking distance. Was able to see the Friday fireworks from our room balcony.

Stayed in August 2024

Definitely need more than one beach view bar! More adult friendly nightlife places. It surprised me how much like Disney/ family heavy it was. Everyone was closing down early. Please don’t forget your adult vacationers who just want a pretty view, social company and a good adult beach beverage. I am just saying not everyone who wants an adult beverage responsibly needs to be treated like some spring break drunken idiot.

Staff were amazing and location was incredible. Especially Erl at the pool side bar! I will definitely be coming back because of him.

Stayed in August 2024

A lot noises

There’s no breakfast included 😔

Stayed in August 2024

Property is aging. wood needs polishing, freshen up bath and shower

Comfortable and convenient to Waikiki

Stayed in August 2024

pools were so crowded they were all unusable

location, room and lagoon

Stayed in July 2024

The rooms have no microwaves. While I understand the desire to want people to spend money in restaurants and order room service, a simple microwave would not affect this from occurring.

Tapa Tower offered a beautiful view of the ocean and the lagoon. The room was larger than my previous stays in the Ali'i Tower, and my view was wonderful.

Stayed in August 2024

Surprised the hotel didn’t provide complimentary chairs and umbrellas for the amount that is charged per stay.

View was beautiful. Disappointed in the quality of the sand on the beach. Uncomfortable to walk on.

Stayed in August 2024

It seems the facility wants to nickel and dime you for everything. Outrageous prices for parking and high food prices when around the corner you can have much more authentic cuisine and better value.

We were upgraded to a room that had much more to offer than what was initially purchased. Front desk staff was extremely kind and helpful.

Stayed in August 2024

So much extra charge for everything like PARKING $69 a day RIDICULOUSLY

Many pools available however all of them were always so pack and so sunny!!! The hotel should provide umbrellas but they don’t also they charge $28 a day for umbrellas on the beach which should be free after all the $ we payed almost $5000 for week

Stayed in August 2024