4000 North Central Avenue, Encanto, Phoenix, AZ 85012, United States
#83 of 133 hotels in Phoenix
Guests' ChoiceBased on 402 hotel reviews
7.5Cleanliness
8.0
Comfort
8.0
Location
8.4
Facilities
7.8
Staff
8.3
Value for money
7.3
Free WiFi
7.9
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End of dialog contentReviewed: 19 September 2024
Kassandra
United StatesIt was not cleared that breakfast was available for PURCHASE. If we had known we would have gone elsewhere for breakfast or had something other than a quick cereal, I paid over $40 for 3 people.
Property allows pets which is very nice, we traveled with 2 dogs and a kitten so this was important to us.
Stayed in September 2024
Reviewed: 14 September 2024
Manuel
MexicoIt was good 30 years ago!!
The location is ok
Stayed in September 2024
Reviewed: 9 September 2024
Covarrubias
United StatesIt was a mission to get to the room
Easy process
Stayed in August 2024
Reviewed: 2 September 2024
Teresa
United StatesThe AC was having a hard time cooling down the bedroom. The breakfast was set up late. The swimming pool opened two hours late and was dirty. We were not given our breakfast vouchers when we checked in the night before. We expected much more from Hilton.
There was access to nearby coffee shops and restaurants.
Stayed in September 2024
Reviewed: 30 July 2024
Tameeka
United StatesThe ice machine didn't work on my floor and the parking lot was far away from the hotel
The location was great didn't have to go to far for anything the stores was very close and the restaurants
Stayed in July 2024
Reviewed: 12 July 2024
Charlotte
United StatesParking was not convenient
Convenient for what we had to do. Clean and comfortable
Stayed in July 2024
Reviewed: 18 June 2024
Tom
United StatesThere were no towels at the pool.
The parking lot was near. Location was great. Everyone was friendly
Stayed in June 2024
Reviewed: 24 March 2024
Janelle
United StatesThere was missing items in the room. Beds did not fit bed frames. There was still trash left from from previous guests. Restaurant/breakfast hours not accurate.
The fact that they accept pets was nice
Stayed in March 2024
Reviewed: 20 March 2024
Tamara
United StatesFacility is dated. Carpet had stains, footstool worn, bathroom door warped and stuck when shut completely. The day we checked out, there was no hot water so it was either a cold shower or none. We reported it and the desk clerk said they were aware and working on it. I understand that this is a big issue and can’t be fixed quickly but we were offered no compensation, so we paid full price to not have a hot shower available.
Location is great, room large, bed comfortable. The pool looked great although we didn’t use it because weather was quite cool.
Stayed in March 2024
Reviewed: 28 February 2024
L
United StatesThe distance from lobby to the rooms are far away for people with problems of walking. Even though I asked for a room nearest to the door.
Availability of a room
Stayed in February 2024
Reviewed: 26 October 2023
Shawna
United StatesThe building and facilities are a bit outdated. The door to my room didn't close properly. Mattress was hard and lumpy. The room is very small for the price. Parking and the walk with all your bags is a hassle.
The location was nice, very close to my corporate office. The pool and jacuzzi had a nice layout. The air conditioner in the room worked phenomenal.
Stayed in October 2023
Reviewed: 17 July 2023
Emma
United StatesThe price of breakfast is very expensive.
The staff is very friendly and courteous! Mr Luis at the front desk is so nice! This time around , I was offered a nice room facing the pool and the shower head worked!
Stayed in July 2023
Reviewed: 12 July 2023
Kirk
United StatesLong walk from parking lot back to hotel and charging for any extras. Homeless around and security could have been better. Not great customer service, just turnkey. The Hilton isn't what it used to be, by far.
The room was comfortable and had the basic requirements. It was simply a place to stay on the way to other cities on summer business vacation. There were towers and the usual Hilton branding about. A pool on premises but on the small side.
Stayed in June 2023
Reviewed: 3 July 2023
Joshua
United StatesOverall, I thought it was a pretty good space.
Breakfast was typical buffet style, but plenty of food and service was great.
Stayed in July 2023
Reviewed: 26 June 2023
Christine
United StatesThe staff at the front desk went above and beyond; Booking .com had not sent the proper reservation information to the hotel and so the hotel had no knowledge of my prepaid reservation. The staff not only got on the phone with booking.com, they got a room for us and also honored the reservation even though I had misplaced my credit card. I can’t say enough good things about the front desk staff. Thank you!
Stayed in June 2023
Reviewed: 30 May 2023
Sara
United StatesThe pool was dirty except for 1 day; it was clean. When using Uber/Lyft the property is hard to find.
it was clean and comfortable, the prices were reasonable.
Stayed in May 2023
Reviewed: 21 May 2023
Christopher
United Stateswalls were thin
the staff was outstanding! very helpful and friendly.
Stayed in April 2023
Reviewed: 16 May 2023
Becky
United Statespool closed at 10. shuttle didn’t run on weekends for ball games
location/price
Stayed in May 2023
Reviewed: 12 May 2023
Garret
United StatesPillows were not good at all.
Stayed in May 2023
Reviewed: 9 May 2023
Feinstein
United Stateslong check-in process, terrible food
location is good
Stayed in May 2023
Reviewed: 3 May 2023
Lydia
United StatesThat the 2nd room was small and no privacy. Just one big room I had rooms 416 and 419. 419 had no door to the bedroom.
Just okay, was under the impression it was complimentary.
Stayed in May 2023
Reviewed: 29 April 2023
Valentino
CanadaPool shut down n locked after 10pm
Stayed in April 2023
Reviewed: 19 April 2023
David
United Statesbreakfast was not included
location very convenient to the VA hospital
Stayed in April 2023
Reviewed: 18 April 2023
Danya
United StatesThe jacuzzi was not working and the pool water was really cold
The beds
Stayed in April 2023
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