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  5. Reviews of Hilton Garden Inn Kauai Wailua Bay, HI

Reviews of Hilton Garden Inn Kauai Wailua Bay, HI 3 stars

3-5920 Kuhio Highway, Kapaa, HI 96746, United States

#30 of 51 hotels in Kapaa

Guests' Choice

Review score

Based on 167 hotel reviews

7.0

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.8

  • Location

    8.3

  • Facilities

    7.3

  • Staff

    7.8

  • Value for money

    6.8

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Showing 1 – 25

  • Reviewed: 19 June 2024

    6.0
    Ok only for one night
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Mobility Access
    • Stayed 2 nights
    • Submitted via mobile

    Not so clean. The air smell

    Near to the sea

    Stayed in May 2024

  • Reviewed: 27 May 2024

    7.0
    Beautiful area to stay but the property could use some serious TLC
    • Leisure trip
    • Couple
    • Junior King Suite with Ocean View
    • Stayed 7 nights

    Rooms could use a major update, certainly not what I expected and paid for from a Hilton property. Certain parts of the hotel like carpeting on stairways going from floor to floor were worn and had rips in them on the steps.

    View from room was good. Hotel grounds were nice. Complimentary coffee in the mornings in the lobby. Breakfast was available but not included in the room price.

    Stayed in May 2024

  • Reviewed: 27 May 2024

    8.0
    Overall pleasant stay with helpful staff.
    • Leisure trip
    • Couple
    • King Room with Ocean View
    • Stayed 4 nights
    • Submitted via mobile

    No safety lockers inside the room. Only small boxes at the reception. Parking is $25/day and they don’t provide any safety guarantees for the car.

    Sort of located at a central of the island. Proximity to various food options.

    Stayed in May 2024

  • Reviewed: 23 May 2024

    6.0
    Pleasant stay but not sure would stay here again
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds with Ocean View
    • Stayed 4 nights
    • Submitted via mobile

    Not as clean as would liked to be comfortable. Had to change rooms twice

    Great location. Amazing ocean view Beach just steps away

    Stayed in May 2024

  • Reviewed: 19 May 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room with Ocean View
    • Stayed 1 night
    • Submitted via mobile

    The building needs some TLC. Paint, caulking and other general maintenance would be highly beneficial.

    Very comfortable.

    Stayed in May 2024

  • Reviewed: 9 May 2024

    6.0
    My first time to Kauai not sure I'd stay in a resort again or get a time share.
    • Business trip
    • Couple
    • Queen Room with Two Queen Beds with Ocean View
    • Stayed 3 nights

    Paying a resort fee that didn't include parking. The room was very expensive.

    Location was good on another visit, but was too close to the flooding and the beach was closed.

    Stayed in April 2024

  • Reviewed: 19 April 2024

    7.0
    Good
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 1 night
    • Submitted via mobile

    Big space, friendly staff on a stormy night!

    Stayed in April 2024

  • Reviewed: 19 March 2024

    6.0
    Beware extra fees, ok stay
    • Leisure trip
    • Couple
    • King Room with Ocean View
    • Stayed 1 night

    The soundproofing could use improvement--you can hear adjoining room toilet flushing like it's in your own room and noisy kids down below. On Booking, it said there was free parking--there is not, it is $25 a day. We ate dinner at Mamahunes and holy resort fees Batman-we ordered two sets of tacos and one drink. It should have cost us about $55 before tip--we got a bill for $80.

    The room had great views, was very clean. The main lobby is lovely and easy access to the beach. There are resort activities included in your resort fee, but really only applies if you stay multiple days.

    Stayed in March 2024

  • Reviewed: 17 February 2024

    7.0
    It was okay.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Mobility Access
    • Stayed 2 nights
    • Submitted via mobile

    Some front desk staff were a little standoffish. Ironing board in the room was broken.

    Nice facility, kept clean and maintained.

    Stayed in February 2024

  • Reviewed: 22 January 2024

    8.0
    Centrally located on Kauai so makes the perfect point to stay and enjoy Kauai!
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds with Ocean View
    • Stayed 4 nights

    The hotel was great so I have nothing to say that I didn't like.

    The room was spacious and we got an ocean room so that was nice to wake up to sunrise. There's a beach a walk away which I enjoyed and a bar onsite. Pool and jacuzzi were nice and I'd say this hotel was in the middle of Kauai making it the perfect place to stay and enjoy both sides! Beds were comfy and I slept fine, room service towels and everything else were great! Breakfast on site was also good!

    Stayed in November 2023

  • Reviewed: 19 November 2023

    6.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds with Ocean View
    • Stayed 1 night
    • Submitted via mobile

    It needs updating No safe in rooms No place in bathroom to hang towels No place to hang bathing suits to dry

    Location

    Stayed in November 2023

  • Reviewed: 15 November 2023

    7.0
    Meh you get what you pay for
    • Leisure trip
    • Family with young children
    • King Room - Hearing Access
    • Stayed 2 nights
    • Submitted via mobile

    The towel card trade in situation was inconvenient and reminded me I chose the budget friendly stay. The rooms and floors are wall to wall carpet and smell of mildew. The water did not work for at least 40 mins one day. The parking lot is full of very large and treacherous potholes. Most of the jets in the Jacuzzi do not work. This wasn't my best hotel experience but not the worst. It's a solid C.

    Stayed in November 2023

  • Reviewed: 28 October 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 3 nights
    • Submitted via mobile

    Car is definitely needed to get to Kapaa where restauranta and shops are. Busy road. There is an empty plot opposite to the resort which comes with a strange smell. The receptionists could have been a bit more friendly.

    Nice small resort next to a nice beach park.

    Stayed in October 2023

  • Reviewed: 22 September 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 4 nights
    • Submitted via mobile

    Not comfortable bed. Shower without door got floors wet. Small pool not inviting.

    Breakfast was great. Delicious food and options. Location awesome. Distance to the beach and calm blocked of ocean water to swim at.

    Stayed in September 2023

  • Reviewed: 16 September 2023

    7.0
    Ants every where
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    There was no parking for my unit because there were so many guests in nearby units they took my spot in front of my unit plus took the handicap,too. In the morning, the kitchenette was covered with thousands of ants everywhere! I couldn't wait to leave, yuck.

    it was a cottage, so there was plenty of room . The bed was comfortable.

    Stayed in September 2023

  • Reviewed: 14 July 2023

    6.0
    Ok
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds with Ocean View
    • Stayed 2 nights
    • Submitted via mobile

    Room was stuffy. No way to get air flow and experience the terrific windflow. Porter who greeted us was the best. Made our grandson feel special. Breakfast fine but restaurant closed at 10am.

    Convenient location.

    Stayed in July 2023

  • Reviewed: 29 June 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 5 nights

    Access to the waterfront

    Location was central for all attractions

    Stayed in April 2023

  • Reviewed: 8 June 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 8 nights
    • Submitted via mobile

    Small elevator.

    Location

    Stayed in March 2023

  • Reviewed: 5 June 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds with Ocean View
    • Stayed 4 nights
    • Submitted via mobile

    loads of locals with lots of kids crashing the pool daily. 😡 only one restaurant. good good. but…….only choice on the property. staff was lovely.

    Stayed in June 2023

  • Reviewed: 8 May 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 4 nights
    • Submitted via mobile

    air conditioning had a big noise

    swimming pool, cleanness, staff

    Stayed in March 2023

  • Reviewed: 24 April 2023

    6.0
    Enjoyed my time in Hawaii
    • Leisure trip
    • People with friends
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    I didn’t like that the site provided false advertisement. I intended for the trip to be an all-inclusive trip. Also, we requested a two bedroom and only received one. We were told we would receive one Mai Thai drink with dinner every evening and that didn’t happen.

    I liked the amenities, location near the beach, and accommodating for people with disabilities. The bar & restaurants were good. All of the staff was very pleasant.

    Stayed in April 2023

  • Reviewed: 13 April 2023

    8.0
    /
    • Leisure trip
    • People with friends
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    /

    /

    Stayed in April 2023

  • Reviewed: 5 April 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds with Ocean View
    • Stayed 7 nights
    • Submitted via mobile

    the hot tub & pool could have been warmer. the laundry was out of service

    I loved the location, the beach , the food at the tiki restaurant, & the hula dancers.

    Stayed in April 2023

  • Reviewed: 19 March 2023

    8.0
    Hilton is nice place. My room was damp all the time. My clothes were always feeling very damp.
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 14 nights
    • Submitted via mobile

    Breakfast was good.

    Stayed in February 2023

Showing 1 – 25

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