200 Wilshire Drive , Troy, MI 48084, United States
#12 of 15 hotels in Troy
Guests' ChoiceBased on 89 hotel reviews
7.8Cleanliness
8.1
Comfort
8.5
Location
8.8
Facilities
8.0
Staff
8.1
Value for money
7.6
Free WiFi
10.0
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End of dialog contentReviewed: 31 May 2024
Jurgen
United StatesThe cabinet under the TV was full of dust !
Stayed in May 2024
Reviewed: 29 April 2024
Dan
CanadaHeating/cooling system was loud. Pillows were way too soft, no support. Toilet has hot water running to it and whistled as it filled. Shower head not secured inside wall, head was hand tight to shower arm and needed to be tightened by me to prevent waster spraying outside of shower. Hot water was too hot, would burn a child.
Bed was comfortable, room was spacious
Stayed in April 2024
Reviewed: 25 February 2024
Joe
United StatesI worked in the hotel business and part of being a front desk person or a bartender is to be able to have a friendly personality. These people did not have them. They were polite but you could kind of feel that they were just there to do the mechanics of the job.
Stayed in February 2024
Reviewed: 20 November 2023
Franzfraz
United StatesWho ever checked us in lacked professional attention. She told us to give her an additional $20 for concessions. I handed her a $20 bill and she was laughing inappropriately and very sarcastic. I hope to never have this type of experience again at a Hilton. We could barely understand her, barely spoke clear English. Please be cautious of who you have attending the reception desk. Also, breakfast looked horrible and the cook would not even smile. Customer service is everything and the Hilton lacked this year.
Room comfy clean and quiet.
Stayed in November 2023
Reviewed: 26 September 2023
Todd
United StatesWater was said to be in the room but was not. As a Diamond we are offered 2 bottles of water per visit.
Cook and waiter were quick and efficient
Stayed in September 2023
Reviewed: 7 July 2023
Douglas
United StatesThe tiny room was a little bit empty but fine.
The best feature and sole reason I chose the hotel was the excellent electric vehicle EV charger stations. And the rest of the hotel was fine too. I will definitely stay there again because of the EV chargers.
Stayed in July 2023
Reviewed: 2 May 2023
Roberta
United StatesJets didn't work in hot tub and no towels in pool area.
Location was great. Clean and comfortable.
Stayed in May 2023
Reviewed: 23 February 2023
Diane
CanadaThe staff seemed like we were annoying them when asking questions. We have stayed ay many Hilton's and never experienced this.
Stayed in February 2023
Reviewed: 21 August 2022
Nan
United StatesThe location to visit family.
Stayed in August 2022
Reviewed: 24 July 2022
Tiara
United StatesNo complaints
Breakfast was excellent the hotel up is very nice employees were very friendly
Stayed in July 2022
Reviewed: 15 May 2022
Kelli
United StatesThe heat/AC is by motion detection in the room which I wasn’t aware of & returned to a very hot room. I wouldn’t stay there again due to that.
The location was great.
Stayed in May 2022
Reviewed: 4 April 2022
Denise
United StatesPeter at the front desk was awesome
Stayed in March 2022
Reviewed: 21 March 2022
Annitta
United StatesThe bathroom was a little small and not very private.
The breakfast was amazing and staff were very friendly.
Stayed in March 2022
Reviewed: 5 January 2022
Deanna
United StatesN/a
Enjoyed my stay, staff was pleasant. Cleaning could had been better
Stayed in January 2022
Reviewed: 22 December 2021
Chalana
United Statesseemed a little dated
very comfortable room, close to all that we were trying to do
Stayed in December 2021
Reviewed: 23 November 2021
Phillip
United StatesMost of the staff, not friendly.
Stayed in November 2021
Reviewed: 9 July 2021
Shkurta
United StatesI liked how clean n comfy it was
Stayed in April 2021
Reviewed: 7 July 2021
Linda
United StatesYou have to ask for the room to be cleaned
It was a nice location and the facility was nice
Stayed in July 2021
Reviewed: 2 January 2024
Kendall
United StatesWhirlpool was out of order, they did not have towels on demand, no complimentary breakfast, very expensive snacks that forced you just to travel to the store.
The design the layout and the food was good.
Stayed in January 2024
Reviewed: 2 January 2024
Sowels
United StatesExcellent staff! Very clean rooms and facility overall.
Stayed in January 2024
Reviewed: 2 November 2023
Roberta
United StatesThe staff was confused if breakfast was included. One said yes, one said no
Breakfast was not included with the stay. The bar was not open on the weekend (Saturday or Sunday nights). The room was not very clean.
Stayed in October 2023
Reviewed: 29 October 2023
Lily
United StatesI was a solo traveler booking a last minute room after a camping trip for the purpose of working and meeting colleagues for dinner. The front desk person was outside when I arrived. The front desk person looked at me and made a swift and inaccurate judgement. She was either unwilling or unable to help me adequately book a room. I felt she judged my appearance. She encouraged me to go outside and book online :). I'm a seasoned professional business traveler, who just happened to roll in from a camping trip with her kids. I was highly disappointed. I'll be sticking with the other hotel brands from now on.
The room was comfortable and the atmosphere was pleasant.
Stayed in October 2023
Reviewed: 30 September 2023
Butrcup1210
United StatesThe key port for the bathroom/ hall lights wouldnt stay on for more than five minutes which was highly annoying, but a quick trip to the front desk where I was given a blank key card to put in behind mine solved the problem.
The rooms were spacious and very clean. The beds were comfortable and I loved having multiple pillows. The staff was very friendly and helpful.The food was delicious and a good value for a hotel restaurant.
Stayed in September 2023
Reviewed: 15 September 2023
Michael
United StatesStaff were below average. No breakfast included. rusty showers, smelled like pets and the overall cleanness was below avarage.
Stayed in September 2023
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