1389 Washington Avenue, Albany, NY 12206, United States of America
#23 of 45 hotels in Albany
Guests' ChoiceBased on 537 hotel reviews
7.9Cleanliness
8.2
Comfort
8.4
Location
8.5
Facilities
8.0
Staff
8.6
Value for money
7.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: June 21, 2022
Elizabeth
United States of AmericaThe cleanliness of the room could have been better. Just seemed like it was cleaned in a rush. Some minute details, corners, floors didn't seem clean.
The staff were very friendly
Stayed in June 2022
Reviewed: June 20, 2022
Robert
United States of AmericaSoft mattress Diffident staff
Predictable
Stayed in June 2022
Reviewed: June 13, 2022
Charles
CanadaNo masks for either staff or guests in public —despite Hilton claiming that masking is policy. BIG disappointment - and contrary too what was stated
Staff friendly and helpful
Stayed in June 2022
Reviewed: June 10, 2022
Olufunmilayo
United States of AmericaThe check in was awful. WE reached the hotel at 5pm for check in and were told the rooms were not ready and we had to wait - and the receptionist could not indicate when we will get rooms. And he was very nonchalant and rude about it. This disrupted the event we were in town for.
The room was pleasant and beds were comfortable. The bathrooms were good and temperature able to be easily managed.
Stayed in May 2022
Reviewed: June 5, 2022
Regina
United States of America.No exhaust fan in bathroom, bathroom door almost stuck- very hard to open
Location
Stayed in June 2022
Reviewed: May 15, 2022
Doris
United States of AmericaOriginal price was high for what it was..with booking.com price it was much more reasonable
Didn't pay or eat breakfast
Stayed in April 2022
Reviewed: May 5, 2022
Kristin
United States of AmericaThere was a needle in the bed sheet
Breakfast
Stayed in May 2022
Reviewed: April 25, 2022
Laura
United States of AmericaJacuzzi wasn't working.
Stayed in April 2022
Reviewed: April 18, 2022
Brandy
United States of AmericaLack of vending machines. They did offer a small concession area but there was no vending on other floors.
Location was perfect for our purpose of stay. The front desk was amazing & friendly.
Stayed in April 2022
Reviewed: April 17, 2022
Kathleen
United States of Americathe shower had no pressure and limited refill of the water temperature and the iron was broken. The woman who checked us in wasn’t especially friendly.
Location, rooms were clean and quiet.
Stayed in March 2022
Reviewed: April 15, 2022
Linda
United States of Americawish there had been food available on weekends.
Stayed in April 2022
Reviewed: April 15, 2022
Jill
United States of Americawe found garbage under the bed
We left important items behind and they called us immediately
Stayed in April 2022
Reviewed: April 3, 2022
Francis
United States of AmericaYou have to request room service.
Breakfast went well. Room was excellent .and everything was clean so we I was satisfied with the stay at the Hilton Garden in Albany.
Stayed in April 2022
Reviewed: March 26, 2022
Hiliary
United States of Americanothing
very nice worker and clean
Stayed in February 2022
Reviewed: March 12, 2022
Mélanie
Canadabeds
Clean
Stayed in March 2022
Reviewed: March 7, 2022
Louanne
United States of AmericaRoom was to hot
Stayed in February 2022
Reviewed: February 28, 2022
Fitzpatrick
United States of AmericaStaff, price, cleanliness & size of room. Hilton Garden Inn checked all the boxes during our stay.
Stayed in February 2022
Reviewed: February 28, 2022
Dawn
United States of AmericaParking was a bit tight for my husbands truck . But we made it work.
Easy to find. Clean and staff was very friendly. Also breakfast included with our stay was a great value and a time saver as well. We were there for the state wrestling tournament and if we are fortunate enough to return next year I will book with your hotel again.
Stayed in February 2022
Reviewed: February 15, 2022
Bashirul
United States of AmericaThe flush of the washroom was not working and we had to switch room. We booked this hotel foe their pool service but it was out of service. They did not inform us through email.
We liked the breakfast and the room environment.
Stayed in February 2022
Reviewed: February 8, 2022
Gregory
United States of AmericaOddly there wasn't a fan in the bathroom which made it steamy after showers/
The room was very clean and spacious. I didn't hear any noises from other people staying at the hotel.
Stayed in February 2022
Reviewed: January 31, 2022
Maryann
United States of AmericaCheck-in staff was rude. I paid for a king room, received room with 2 full beds. Staff rationalized this by saying we booked through a 3rd party, they weren’t obligated to honor our reservation.
Breakfast was poor quality.
Stayed in January 2022
Reviewed: January 26, 2022
Eileen
United States of AmericaBathroom needs to be updated
Breakfast was very nice
Stayed in January 2022
Reviewed: January 25, 2022
Brian
United States of AmericaLayout was a little hard to use. A bit awkward to transition between rooms and front desk/restaurant area.
Newer facility.
Stayed in January 2022
Reviewed: January 4, 2022
Thomas
United States of AmericaBad room location in a pretty empty hotel. No remote in the room.
Some of the staff were very nice, some pretty grumpy. Room was very clean.
Stayed in January 2022
Reviewed: December 20, 2021
Roy
United States of AmericaN/A.
I've stayed at this property multiple times. As always it upholds the expectation of clean, quiet and friendly. I only book at this hotel when I have work trips planned.
Stayed in December 2021
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