The issue with the property is that the first night being there the fire alarm went off at 2:30am for an hour. Everyone said a child pulled it and the fire department showed up. Everything was cleared up and then at 8am the fire alarm was going back off for an hour. We both slept horribly and all we got was free breakfast because it cost.

I liked everything about the property. It was very nice and the room was great. Really liked the hotel and everything it had to offer.

Stayed in September 2024

Old furniture and design. Bathroom light was dark. Restrictions is going on and no body notified me.

All the stuff were friendly and cooperative.

Stayed in August 2024

Clean, staff very courteous

Stayed in August 2024

I know there was work going on, but the air wasn't working very well. It was very warm in our room. There wasn't much to watch channel wise on TV. The shower was kinda dirty with hair in it.

I loved the location and beautiful building. The shower was amazing and the bed was comfortable.

Stayed in July 2024

The room needed a little fixing up a little for it to be the Hilton

Did not eat breakfast the location was good

Stayed in July 2024

I booked a king deluxe room and they gave me doubles. I was very disappointed as this trip was for me and my husband’s anniversary. The room was extremely dusty. This is our 4th time staying at this location. Normally this location is top of line. We will be back because we love the location and hope this mix up was a one time thing!

I love the location. There is an abundance of shopping within the vicinity. The view of the water is a plus!

Stayed in July 2024

Loved the location and ability to walk around the lake. Good food options.

Stayed in June 2024

The suite had a broken shower, no hot water, toilet base was not stable, some of the outlets was not working.

Location, breakfast

Stayed in April 2024

The rooms could use a serious upgrade

Common areas were very nice

Stayed in April 2024

Hotel claimed to have EV charging stations, they actually had 4 of them…..just one problem, the power was turned off to all of them so I had to end up going to a supercharger anyway even though the reason I booked this hotel was to be able to charge my car overnight and not have to stress about it.

The room itself and the hotel were great. Everything was clean and the staff were nice.

Stayed in March 2024

Elevator was not working when we got there. It was being worked on, but they weren’t sure when it was gonna be fixed. We had to carry all of our luggage by ourselves up nine flights of stairs. We got to our room and the air condition wasn’t working. We waited about an hour until the elevator was fixed, and then had to go down, check in again and move into a new room. if the elevator hadn’t been fixed, we would have left

Staff was fantastic. Friendly and helpful.

Stayed in February 2024

First room TV didn't work and once we got tv working, tv remote didn't work. Our room was changed to 8th floor and all ok until complimentary breakfast was not placed on restaurant info. Elevator gave out but was up and running within 2 hours. Hotel manager reimbursed us for complimentary breakfast. We will return to give it another try next year to see if all is better. Definitely older hotel with some noticed usage.

The area and everything is in local distance.

Stayed in February 2024

Hotel cleanness Few breakfast options, missing vegetables

Stayed in January 2024

Old run down room, dirty hallways carpeting.

Location

Stayed in January 2024

Not enough carts for luggage,check in was late,heat was turned down,no military discount.Room was over $200.00 for one night.

It was good,nice variety.

Stayed in January 2024

1st room was older and cut out carpet on the 3rd floor as well as bugs in lamps. Had to ask for another room. 2cd room was a little better than the 1st on the 12th floor and had water damage in the ceiling. I was exhausted so I made it work. The hotel needs a 2023/2024 update or maybe just the rooms they give to us regular paying citizens. Breakfast made up for the disappointment for the cost of our old outdated room.

Customer service and breakfast was awesome!

Stayed in December 2023

Below the 11th Floor is less than expected. Last 2 weekends we had rooms on the 11th and 12th floors and were very pleased with the accomodations. This weekend our room was on the 10th floor and there was a noticeable difference and the price per night was not that much different. The bathroom was very difficult to get in and out of because the door was extra wide to accomodate wheelchairs which i know is necessary but it made for an akward sidestep dance around the toilet in order to enter the bathroom and then get the door closed behind you. The mattress is way overdue to be replaced. the foot of the mattress was slightly highter than the head of the mattress and it was sunken in, in the very middle. All this made for an awkward sleeping experience.

Breakfast buffet is good. The omlet bar is much better than the scrambled eggs in the buffet. Scrambled eggs are not supposed to be watery. Fruit selection was very good. Pastries were also decent. Staff in the breakfast area were very good. Coffee could be better for upscale hotel but still was acceptable. Fitness room was Very good!. decent selection of equipment. Very clean. All the machines were in good working condition. Fitness room was not very big so got crowded quickly on a weekday morning.

Stayed in November 2023

The rooms were dusty and the room floor needed vacuuming. Housekeeping was extremely slow so we just exchanged towels and trash bags in the hall. They were scheduled to come daily but only came one day and we did not get service because we had the privacy sign on (which is understandable).

The location was great! The checkin staff (Jefferi) was exceptional! The breakfast was very tasty. The room where the event was was well staffed and they were warm and welcoming! We had a picky eater and one staffer brought us an apple from the kitchen since he wouldn’t eat anything else. Made the evening so much more enjoyable!!

Stayed in November 2023

American roach in the room. Marijuana smell throughout the hallway. Pool was closed on an 85 degree day

Friendly staff, and the bar was fantastic with excellent bartenders

Stayed in October 2023

Did not like that check-in was very busy and there were only two Agents in the area. On my second day, tried to call the front desk but never was able to get through. Lastly, the ice machine did not work on our floor.

I like the location and the grounds. I really liked the fragrance throughout the hotel. Would recommend University Place to friends.

Stayed in September 2023

book. com was very deceiving. room was advertised as “double room” WITH double bed & lake view. 1 room, standard size bed & no lakeview! not what i paid for!

nice clean good location

Stayed in September 2023

Room wasn't cleaned properly ,had to wait an hour after waiting all day for room. Also when u have wedding parties you should put on one floor or designate several floors. It's annoying from other guests to have to have room on same as a wedding party.

Stayed in September 2023

A little dated.

Location and price. Bed very comfortable! Staff very nice! Breakfast decent.

Stayed in August 2023

The air conditioning in the room is super loud.

The bartenders!

Stayed in September 2023