The shower was a little small and the shower head was mounted a bit low.

It’s right on the water! The view from our room was amazing, especially knowing the room rate was cheap compared to the ritzy resorts. We liked that it was a local hotel, that we were in a place that was real Hawaii, if that makes sense. Sure it looks old, but when you take a step back and look at it, it was a super cute hotel that felt like Hawaii. The workers were really friendly and so were the guests; everyone said hello in passing. I’m not sure why everyone is complaining about it having no AC - you genuinely don’t need it! The “Hawaiian AC” worked perfectly at night - keeping the windows open to get the breeze, with the room fan on to circulate it. And the sound of the waves breaking on the coast helped put us to sleep.

Stayed in September 2024

No aircon. Not the end of the world,though the cooling fans helped.

Even though the hotel is a bit tired,we loved it. We stayed here last year too. This time around a freshened up room and newer facilities. Perfect location by the Reeds Bay and always great views even when it rains.

Stayed in August 2024

No lift but knew that when booked, luggage up and down was difficult. No AC but knew that when booked No screen on large window so couldn't get a through breeze without letting the bugs in, and definately needed the breeze with no AC.

Great view across Harbor. Comfortable bed. Full-size fridge/freezer. The shower had good pressure and heat. Free parking available. Saw 2 turtles right under the window. Budget hotel in great location.

Stayed in August 2024

The building is a little older, although kept up well. Like everywhere else, no AC gets a little rough in the middle of the day.

The rooms were clean and comfortable. The location is great. The staff was very friendly, and we felt safe.

Stayed in August 2024

A lift would be great, but we did get assistance from staff to carry luggage

Clean, roomy, nice view of the water. Quiet location.

Stayed in August 2024

Would have been nice to have a toaster and can opener. No bar or restaurant.

Good size room and fridge. Few nice places to eat close by.

Stayed in August 2024

The hotel looks a little old and may need renovation. The parking lot is quite narrow, so it is challenging to park and leave. No introduction from staff to let guests take advantage of some facilities, e.g. swimming pool and ocean view. Wifi signal is weak thus I had disconnections occasionally.

The location is my favorite because it is close to the Hilo Airport. The room is compact, but has a fridge and a microwave. The price is acceptable compared with nearby hotels. The bed is large and comfortable.

Stayed in June 2024

no air con and no elevator so it was a struggle to bring up our bags (our room was on the third floor).

close to the airport

Stayed in July 2024

Price

Location

Stayed in July 2024

The pool could have been open later than 7 PM.

The staff were very helpful and pleasant. We enjoyed the pool but wished that it stayed open later than 7 PM.

Stayed in July 2024

Noise upstairs or top floor people were loud. But, nothing to do with staff.

Housekeeper and Security/Night watch, "Albert" , was nice and very helpful.

Stayed in July 2024

Not many tv stations to watch, no air conditioning but the fan provided was pretty big to cool us down.

Easy check in/check out, 24 hour laundry, location, free parking and good service!

Stayed in July 2024

No air conditioning

Location was wonderful!

Stayed in June 2024

Just needed A/C

Location and view!

Stayed in June 2024

Location!

Clean room especially the bed linens and towels. That’s all we needed:)

Stayed in June 2024

From the outside the property and all of this area of Hilo has seen better days. The neighbourhood is a little rundown and has been taken over by cats.

The property was clean and tidy, as described and the room was comfortable. Bed was comfortable and everything worked. The location near the park and banyan trees has the potential to be quite lovely. A retro restoration would jazz the hotel up.

Stayed in June 2024

Dated appearance and lack of amenities like no elevator, no air conditioning

Spacious room, clean

Stayed in May 2024

I don't think this is specific to this place; the prices on the Big Island are just super high. Calibrated to the offerings in Hawaï, the Reeds Bay Hotel is a very good place.

Like many of the buildings in Hawaï, the hotel building has worn out feel, but the rooms are well maintained, clean, and the bed super comfortable. The staff was very helpful and welcoming. We didn't use the swimming pool. There are so many wonderful beaches closeby which we preferred to go to instead. The hotel is very well located, just a few steps away from the Hilo garden, which is a very wandering about.

Stayed in May 2024

The hallways etc. have a rundown appearance, though the room was nice.

The room was clean and comfortable, though not air conditioned. Nice view, and good value for money in Hawaii.

Stayed in May 2024

I didn’t know there was no ac , but it was doable with the fans. Thank goodness we had 2 in our room!

I liked that the hotel was really close the airport, close to a lot of places on our bucket list of places to see and also close to stores and restaurants!

Stayed in May 2024

Location

Stayed in May 2024

Very small pool. WIFI was slow. TV was streaming and due to slow WIFI mostly got audio function only, video function very rarely worked. Neighborhood needs some TLC.

Staff friendly, were told in advance that there was no A/C and elevator & that was OK. Rooms good size & clean. Comfortable beds. Very close to water & Japanese Gardens.

Stayed in May 2024

All good. Slightly older building but love staff.

Nice big airy room with great sea view

Stayed in May 2024

Wasn’t displeased with anything

Didn’t have breakfast, left early

Stayed in April 2024