Furniture and decor was old and outdated. Landscape was horrible. Toilet barely worked.

Room was a nice size.

Stayed in April 2024

Needs updating

No breakfast

Stayed in April 2024

Rundown, management doesn't offer breakfast out access to lobby. Refers to covid mandates. New management that has not updated, place. A/c was unplugged and had a burned outlet.

Clean rooms, availability

Stayed in April 2024

adequately clean but not completely

location

Stayed in November 2022

I've stayed here many times over the past several years, but for whatever reason, didn't feel safe & comfortable this time. Too many loitering around. Old furniture, some broken. Didn't actually have the room I had requested, but had no prob getting me into one. Dire lack of electrical plug-ins. Frig didn't seem to be working well. SMELLED BAD.

Convenient located, nice staff.

Stayed in September 2022

The door didn't latch good and there was no breakfast

No Breakfast

Stayed in June 2022

Noise exhaust fan door had a gap in it and noisy neighbors.

Bed and TV refrigerator bathroom all good.

Stayed in November 2021

Basic lodging. Very dated

It was the only choice in small town

Stayed in September 2021

Plumbing in the room needs attention, and the WIFI did not work. Reserved a handicapped room in July but when we checked in was not available.

Didn’t eat the breakfast.

Stayed in October 2021

The carpet was very dirty. Hard floors would make the place feel so much cleaner.

I love the look of the hotel and that it is pet friendly. Plenty of parking for a trailer.

Stayed in July 2021

They did not provide us breakfast as it was advertised they would. Also they didn't have the pool up as they advertised. That was two of the reasons why I picked the place. They need to take those off their website.

The place was in a good area for us.

Stayed in June 2021

Reserved king room, but was given double. Shampoo dispenser was empty. Beds not really made upon entrance, and a heavy sweet smell in room. The water in the sink and shower seemed to be treated heavily with chlorine.

Good location. Nice looking property on the outside.

Stayed in May 2021

Beds too small...no refund of price difference...they did not offer breakfast either...

We asked and paid for queen beds...got double beds...

Stayed in May 2024

This hotel was horrible no water pressure in the shower, only drips of water coming out of the shower head. Had to take a bath. Toilets barely flushed. The owner switched us rooms and that room was even worse. I would rate it a 0 if possible. I had other family members staying at this hotel as well and same issues. We shouldn't have had to deal with any issues as we were there to bury our father/grandfather. Terrible experience overall. Heritage House Inn, in Muleshoe, TX was the worst hotel I have ever stayed in! I should receive a partial refund if not the entire amount.

The staff was very polite and friendly.

Stayed in October 2023

Property was run down, parking lot needed mowing it literally had cracks in the ashphalt with weeds growing out of them. The first room I had had no A/C, the bed had rips in the sheets and was room was nasty. Second room had A/C, dead bugs in the window and floor, no water pressure and the towels smelled dirty and looked that way too. Also when I arrived the front desk had no clue that I have reservations. He had to call the owner in India to find out whether I did or not.

Stayed here before. Location is good .

Stayed in July 2023

Bed sheets were see thru old and tearing. Spider webs on ceiling. Room dusty. Refrigerator dirty . Stains on wall . Dead bugs. Furniture old and stained. No coffee in room. Coffee machine moldy in room No continental breakfast or coffee offered like it said on website. It was very disappointing I can't believe booking.com does not check this place out. It used to be a nice place to stay. Being this is a small town unfortunately this was the best.

Got a bottom floor room. No stairs as I requested.

Stayed in January 2023

The air conditioner in room 119 did not work, there was damages in room 121

Stayed in July 2022

The rooms were full of dust, the coffee pots had burnt old coffee and someone else's left over rotisserie chicken was left in tbe refrigerator. The first night we woke up to bugs on the pillows and the next afternoon a large bug crawled on my foot as I laid on the bed. The carpets were dirty .

Nothing

Stayed in July 2022

wished they had a pool

didnt go to brkfast, soap dispensers in shower and sink didnt work, everything else was fine, it seems to need cleaning up outside,

Stayed in June 2022

No internet, bugs in the bathroom. Bathtub was not clean.

Bed was very comfortable.

Stayed in June 2022

The fridge had some old food and it smelt bad

It's fast and easy to get a room

Stayed in May 2022

no breakfast or coffee in the morning

Stayed in May 2022

When we got there the hotel Smell horrible the rooms were disgusting were disgusting I lost out on my money because the hotel would not give us a refund I ended up renting a room in a different hotel which means I paid twice for a night that I shouldn't have had to.

Stayed in May 2022

I am a very OCD clean person - it could have been cleaner but it wasn't bad. I have been at BAD places. No bugs - just old and not super clean.

The last minute booking was easy and painless. The staff was very nice and helpful. The beds were just fine for the price.

Stayed in May 2022