The Concierge was very helpful. The beds were very comfortable and the room was so clean. I loved the refillable water bottles and the coupons for free coffee. It was a beautiful hotel and we will definitely be back!

Stayed in October 2024

Very soft mattress, although the very nice staff placed a plank below the mattress to help stiffness, it didn’t help much though.

Clean, central, historical

Stayed in November 2024

The restaurant was closed.

Location was great - very walkable to the attractions we visited

Stayed in October 2024

there is nothing we did not like. It was as expected. everything was ok. thanks to the people, running this business. It was a little Vienna.

location perfect! breakfast, no need! the voutcher was a nice gift, but the coffee you get is not good! Room was small but that's enough if you just want to visit a city, no need to stay long in the room, just for sleeping it is ok!

Stayed in October 2024

There isn’t much not to like. It does seem like it’s a hotel in transition as the restaurants weren’t really up and running.

The hotel is in a great location and the room was very clean. We enjoyed having daily housekeeping. And the room was a great size for NYC.

Stayed in October 2024

the bell boy was rude at night: one night returning late after the Opera, well dressed with my daughters he shouted through the glass door that we should open the door with our room key, instead of opening the door for us. Other nifght returning with lots of shopping bags, he did the same scene. The bathtub was not deeply cleaned every day.

Super location half block from the 5th ave, historical building, early check in at 1:00 PM upon availability. Room deco was very clean and stylish. Spotless clean! Super near to bus and metro stations.

Stayed in October 2024

Although there is free coffee provided each day from the barista downstairs, I prefer it first thing in the morning and would have liked a coffee maker in the room. Also the elevator is very small.

The room exceeded expectations. It was large for a NY hotel room and very clean. Definitely better than the pictures. Cleaning service was provided everyday. The staff was very friendly and helpful. The location is only a couple of blocks from the subway with lots of breakfast, pastry, and Korean restaurants nearby.

Stayed in September 2024

There is no coffeemaker in room and the coffee bar downstairs is overpriced even for Manhattan.

Great location and a surprisingly spacious room for Manhattan. The down side was that I had effectively no view - looking over a well-like fire escape meant no daylight in the room The bed was very comfortable

Stayed in September 2024

- sometimes they were slow with delivering tissue/soap to the room - very pricey for the size

- it was new - amazing location & very safe - spacious room compared to other rooms in New York - good clean bathroom - drinking water machine

Stayed in June 2024

The grumpy old man at the check in counter was in a bad mood. They had TV issues.

It was clean, the decor was nice and simple and at a great location. Great value.

Stayed in August 2024

Love the bath tub in my room, AC and comfortable bed.

Stayed in September 2024

The staff was very helpful when we asked for directions of the area. Francesco was very friendly and helped us carry our luggage. The was complimentary coffee or tea every day which was perfect to start the day.

Stayed in August 2024

The hotel was the perfect location for me and my friends. It was very accessible to the subway , the bus terminal and the famous sights like the Empire State and Times Square and shopping areas, Macy's was a few blocks and there is a Nordstrom outlet at the corner. The surrounding area was bustling but the hotel was located in a very quiet street. There was luggage storage across the hotel which was very convenient when we spent a weekend in Boston.

Stayed in August 2024

Airconditioning worked well but was very loud, it was quite expensive for a week's stay but so is everything in New York.

Great location, lovely staff, free coffee/tea in the morning, comfortable bed, good wifi, gym had everything you need for a short visit. It was good value for money.

Stayed in September 2024

No usb charger, you need to request for a fridge.

Location is superb. And room is very quiet. I had good nights sleep which is hard to get when u in the city.

Stayed in August 2024

The room

Location

Stayed in August 2024

The airco is very noisy, and our window was one giving on fire stairs with other airco machines… so it was not a nice or silent view. The bed was a bit soft for me. Don’t order a taxi at reception, it seems the company they use has a very own perception of time: after waiting 40 minutes for a taxi supposedly arriving in 15 minutes, we had to jump in an Uber to make sure we catch our flight.

The room was spacious, nicely designed and kept spotless clean during our stay. Fridge, kettle, steamer were made placed in the room immediately upon our request. Overall, the hotel is nice and the staff is kind, and the little bar on the ground level is handy, pending you have time to wait for it as service is a bit slow.

Stayed in August 2024

Metal bedframe squeaked with the slightest movement. No coffee/tea in room. Toilet was running the whole time. Why wouldn't housekeeping notice this? TV didn't work

Clean, comfortable, great location, friendly staff, couch

Stayed in August 2024

The air conditioning was noisy, the smell of the room was not too good and the sofa bed was very uncomfortable

The location

Stayed in August 2024

Noisy air conditioning unit. No ligth, windows on an inner service space

Great old style, central. Large Marble bath.

Stayed in July 2024

The AC was noisy.

Perfect beds. Friendly staff and great location. Quiet.

Stayed in August 2024

We liked almost everything about our stay!

Staff was extremely helpful. They accommodated all our requests and went above and beyond to welcome us.

Stayed in August 2024

When the shower handle came off. There were no handrails in the bathtub.

Comfort of the bed.

Stayed in July 2024

We had 2 rooms. One room was notably better than the other. The King with futon/couch was facing a brick wall and therefore dark and had a smaller tv and bathroom than the regular King room. The regular King room was perfect.

Staff was extremely helpful and personable. Location was great. Rooms were spotless and new. While there is no restaraunt at the hotel, there is a small cafe in the morning for coffee and muffins/danishes. Plenty of places close by to eat.

Stayed in July 2024