3815 Airway Dr., Santa Rosa, CA 95403, United States
#6 of 35 hotels in Santa Rosa
Guests' ChoiceBased on 163 hotel reviews
9.0Cleanliness
9.5
Comfort
9.6
Location
9.1
Facilities
9.4
Staff
9.3
Value for money
8.5
Free WiFi
8.8
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End of dialog contentReviewed: 22 January 2024
Mina
United StatesThere was a dog in my above room and it was super noisy I could sleep. The dog run all night long
I love the facility
Stayed in January 2024
Reviewed: 28 August 2023
Marta
United StatesThe bed could be softer, a pillow top perhaps. The sound on the TV is strangely muffled. For the price you could up your coffee game (in the room). It’s crappy. Nespresso!
The cleanliness! The friendliness! And as a solo woman traveler I felt safe and secure. There’s easy access from the parking lot. And it’s clean! Clean=comfort.
Stayed in August 2023
Reviewed: 1 August 2023
Linda
United StatesStaff were not helpful or knowledgeable
Stayed in July 2023
Reviewed: 23 July 2023
Toni
United StatesThe only thing I had an issue with was our room was adjacent to storage. On the last night of our stay staff took it upon themselves to move things around past 10 o’clock at night for a lil while we were dead asleep.  it sounded like furniture rubbing on the wall it went on for a little while. Woke up my family and i the night before a long day of travel back home. Not fun traveling back exhausted on a long drive. 
I love that the property is away from all the commotion.
Stayed in July 2023
Reviewed: 28 June 2023
Crane
United StatesThe power was out from 10pm - 6:50am of our one night stay. They informed us at check-in of the PG&E scheduled maintenance/repair in the area. It was upsetting that they knew in advance and didn’t mention it when I called to let them know that we might arrive late. Thus, we were stuck with no A/C or fan, no lights, no elevator service, etc. The room was too warm and very loud — pets and children were also uncomfortable so there was a lot of barking, whining, and children crying. Plus, because the rooms were uncomfortable some guests propped their doors open or hung out in the hallways. The staff were polite but they offered flashlights and, “We’re sorry. We hope you can enjoy your stay,” which seemed dissatisfying for the level of discomfort.
Good location, nice rooms
Stayed in June 2023
Reviewed: 24 October 2022
Jim
United StatesThe staff tried to charge me for my room and initially did not look at my receipt from Booking.com saying I was prepaid. I had to point this out to them then they had to figure out what to do. The staff was not to be trained in handling Booking.com prepaids. The breakfast was poor - no beverages but water was available. They could have mixed up a pitcher of orange juice. The sausages & eggs were overcooked. Breakfast was a huge disappointment that I went elsewhere... and breakfast is the easiest meal to provide.
Location was convenient & quiet. This was a new facility - opened w/in a week. And very clean.
Stayed in October 2022
Reviewed: 24 December 2023
Anonymous
United StatesNo shampoo, didn’t find out until I was already in the shower. This same thing happened last time I stayed there, wish I would have remembered to check before getting in
Dry clean and semi close to hospital
Stayed in December 2023
Reviewed: 19 August 2023
Anonymous
United StatesThe toilet needed plunging when we arrived and I had to do it because no staff was available on a Thursday evening about 5:00
Clean and comfortable
Stayed in July 2023
Reviewed: 9 July 2023
Anonymous
United StatesClean, professional staff, easy access to downtown Santa Rosa. Complete breakfast. Dog friendly Pool well maintained and not busy
Stayed in July 2023
Reviewed: 22 August 2023
Anonymous
United StatesMy first reservation was through booking.com  I had no problems until I tried to extend my stay, I was under the impression discussing it with the front desk that I was using Booking.com and I was told that was fine and I didn’t even need to change rooms. There was one lady who worked at the front desk, her name was Penny, she was very helpful, and even spoke to Booking.com on my behalf, to extend the reservation through them at the same cost. That’s not what happened. I was charged full price and was continuously having deposits held against my credit card to the point that they over drew my balance. I had also asked that I be moved to a regular king room when I decided to extend my stay and I was told that wasn’t necessary I could stay where I was. Again, not true because they continued to charge me for the king studio. In my experience in a hotel that is not fully booked.,We would’ve let the clients stay in the room for the regular king price. I came here purposely to be near friends. I think going through through treatment at the cancer center. I am wealthy enough to travel. I am very tired and needy. Stressful stay that I anticipated .My entire stay has been spent at the front desk trying to figure out why they keep charging me so much money. I have never had a hotel continuously hold money and pending charges on my card while I’m still in the hotel !What should have ended up being a trip that cost me maybe $2500, it’s going to end up costing over $3000.  There has been no compassion or consideration, or politeness in helping me with this reservation. I’ve worked in a hotel, and we would never treated a guest this way ,we would’ve absolutely changed the cost of the room and probably comped part of the stay. I will never stay at another Hilton property again. I have had to lock my credit card before they continue to add pending charges.
The property itself is very nice, it’s primarily New. It’s clean and comfortable.
Stayed in August 2023
Reviewed: 5 November 2024
Karen
United StatesThere are no comments available for this review
Stayed in November 2024
Reviewed: 30 October 2024
Bruce
United StatesThere are no comments available for this review
Stayed in October 2024
Reviewed: 28 October 2024
William
United StatesThere are no comments available for this review
Stayed in October 2024
Reviewed: 23 October 2024
Tania
United StatesThere are no comments available for this review
Stayed in October 2024
Reviewed: 14 October 2024
Miguel
United StatesThere are no comments available for this review
Stayed in October 2024
Reviewed: 14 October 2024
Byrne
United StatesThere are no comments available for this review
Stayed in October 2024
Reviewed: 9 October 2024
Nohemi
United StatesThere are no comments available for this review
Stayed in October 2024
Reviewed: 9 October 2024
Mereseini
United StatesThere are no comments available for this review
Stayed in October 2024
Reviewed: 7 October 2024
Lea
United StatesThere are no comments available for this review
Stayed in September 2024
Reviewed: 7 October 2024
Lea
United StatesThere are no comments available for this review
Stayed in October 2024
Reviewed: 2 September 2024
Ade
United StatesThere are no comments available for this review
Stayed in September 2024
Reviewed: 6 August 2024
Austin
United StatesThere are no comments available for this review
Stayed in July 2024
Reviewed: 5 August 2024
Tish
United StatesThere are no comments available for this review
Stayed in July 2024
Reviewed: 28 July 2024
Maureen
United StatesThere are no comments available for this review
Stayed in July 2024
Reviewed: 27 July 2024
Tizian
GermanyThere are no comments available for this review
Stayed in June 2024
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