2940 S. Norfolk Street, San Mateo, CA 94403, United States
#1 of 11 hotels in San Mateo
Guests' ChoiceBased on 157 hotel reviews
9.2Cleanliness
9.6
Comfort
9.6
Location
9.1
Facilities
9.4
Staff
9.6
Value for money
9.1
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End of dialog contentReviewed: 25 September 2024
Fucek
CroatiaUse of plastic and paper dishware
Stayed in September 2024
Reviewed: 20 September 2024
Rupa
United KingdomAll was good, just the signage to find the front entrance was poor
Clean Well located to mall Close to airport Good bed Staff very nice and helpful Breakfast was nice , clean and healthy options
Stayed in September 2024
Reviewed: 17 September 2024
Ernesto
United StatesThe lobby is nice, lots of parking, spacious elevator, carpeting is clean and the room is wonderful.
Stayed in September 2024
Reviewed: 16 September 2024
Faye
United StatesMattress sunken!!
Great breakfast! Good location!
Stayed in August 2024
Reviewed: 9 September 2024
David
United StatesNothing
Location was great. Access to freeway was perfect. Soundproofing was excellent. Very good breakfast that was modified each day. Staff was amazingly friendly, polite and knowledgeable.
Stayed in September 2024
Reviewed: 2 September 2024
Jill
United StatesDidn’t care for the pillows. Breakfast was typical: waffle maker, cereal, not real scrambled eggs, bread products, yogurt, coffee carafes
Exceptionally clean. Friendly staff. Toiletries were sulfate and paraben free, great quality.
Stayed in September 2024
Reviewed: 28 August 2024
Brian
United StatesLocation
Stayed in August 2024
Reviewed: 27 August 2024
Violet
New Zealandnothing much
the comfort and cleanliness
Stayed in August 2024
Reviewed: 19 August 2024
Katie
United StatesWe were told our room was not ready at check in even though we arrived after 3pm. Come to find out it was actually ready but the cleaning staff forgot to mark it ready.
Parking was free and the free breakfast was good with a lot of different options to chose from. Room was cozy and very clean.
Stayed in August 2024
Reviewed: 19 August 2024
Alimoni
AustraliaNot having utensil in the room for our used for eating and drinking...
The location was near the airport and the occasion we attended.
Stayed in August 2024
Reviewed: 17 August 2024
Michael
AustraliaCan’t think of any
Allow me to check in early, close to airport, very good breakfast included, new facilities, nice and clean
Stayed in August 2024
Reviewed: 16 August 2024
Ophelia
United StatesThe staff was so friendly and welcoming :)
Stayed in August 2024
Reviewed: 13 August 2024
Maria
United StatesTesla supercharger
Stayed in August 2024
Reviewed: 8 August 2024
Mary
United StatesLocation: it’s conveniently located to a shopping center, grocery store and plenty of food places. Right off the exit and very easy to find. Facility: rooms were big and clean! Very spacious. Breakfast: breakfast was great! They provided coffee and tea all day.
Stayed in August 2024
Reviewed: 5 August 2024
Sabyn
United StatesVery clean, helpful staff
Stayed in July 2024
Reviewed: 31 July 2024
Rhonda
United StatesBreakfast was crowded and stressful . People playing outside our window early in the morning
Great hotel.
Stayed in July 2024
Reviewed: 29 July 2024
Jennifer
United StatesNo pool, kids were disappointed
Great breakfast, friendly staff.
Stayed in July 2024
Reviewed: 26 July 2024
Carreno
United StatesN/A
I liked how the space was well put together. Very close to the freeway and restaurants were 10 minutes away.
Stayed in July 2024
Reviewed: 19 July 2024
Xiaohua
ChinaRoom looks new and clean. There is market nextdoor
Stayed in July 2024
Reviewed: 18 July 2024
Zoi
United StatesThe front desk people were not the most helpful (after not having mentioned a security deposit, they did not even apologize and acted like it never happened). All else was amazing!
Amazing hotel, looked brand new, amazing hot breakfast, tons of variety. The inside decoration was amazing too. Room very pretty and bathroom even better. Loved staying here!
Stayed in July 2024
Reviewed: 1 July 2024
Andrew
United StatesFriendly staff
Stayed in June 2024
Reviewed: 30 June 2024
Jayadev
United StatesRooms do not have a heater. Even in the month of June, the night temperature drops in the Bay Area, and all hotels should have the option of turning on the heat.
The hotel is brand new, and the decor is modern. It is very conveniently located right off of Highway 101.
Stayed in June 2024
Reviewed: 29 June 2024
Darinka
MexicoThe breakfast: some days were amazing the omelet with the vegetables but others it tasted super plain.
The staff ❤️✨🙌
Stayed in June 2024
Reviewed: 24 June 2024
Cindy
United StatesA $20.00 occupancy fee. What the heck, just advertise the "real" cost of the room!!!!!!!!
Stayed in June 2024
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