1511 USAA Drive, Norfolk, VA 23502, United States of America
#5 of 41 hotels in Norfolk
Guests' ChoiceBased on 811 hotel reviews
8.5Cleanliness
8.8
Comfort
8.8
Location
8.9
Facilities
8.7
Staff
8.9
Value for money
8.2
Free Wifi
7.5
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: June 7, 2024
Jane
United States of AmericaWhen we checked in, they could not find our reservation so they finally gave us a room that was not what we had requested. We requested a king bed suite, we received a queen bed suite. We could not get into our room until late so they charged us for 1 night instead of 2 nights. They tried to rectify the situation by telling us that booking would only charge for 1 night which this hotel would charge for the inconvenience.
Location
Stayed in June 2024
Reviewed: May 26, 2024
Jackson
United States of AmericaFriendly service and staff.
Enjoy my stay always. Thank you.
Stayed in April 2024
Reviewed: May 21, 2024
Cordero
United States of AmericaNice and clean
Stayed in May 2024
Reviewed: May 12, 2024
Randall
United States of AmericaDanielle was great on check-in. Very courteous and happy.
Stayed in May 2024
Reviewed: April 22, 2024
Karen
United States of AmericaThe only minor complaint to be had is the pillows. No support to rest. Too fluffy! We stayed at a few Hilton/Hampton Inns and pillows before this were a better comfort and support in my opinion.
Convenience to everything.
Stayed in April 2024
Reviewed: April 11, 2024
Chris
United States of AmericaThe person who checked us in during the evening was very good. However the day staff wasn't overly friendly and seemed put out when I asked for my room to be serviced daily.
Location is great and easy to get to various places in Norfolk/VA Beach area.
Stayed in April 2024
Reviewed: April 5, 2024
Renae
United States of AmericaIt was quite noisy because it was near the airport and the road but that’s to be expected.
Very clean and had a really nice breakfast offered (they even had strawberry waffle mix). The staff was super nice and very helpful as well!
Stayed in March 2024
Reviewed: March 31, 2024
Marcella
United States of AmericaSmall workout room. Breakfast potatoes were cold.
Large room. Coffee available 24/7. Welcoming and friendly reception. Comfortable bed.
Stayed in March 2024
Reviewed: March 25, 2024
Kenneth
United States of AmericaThis booking was for a guest with an early morning flight out of Norfolk (ORF), VA. Upon checking in, we were informed that the shuttle was not available and told to call UBER ourselves. They would not arrange transportation to the airport. Your ad says "Transportation available to the Airport." Maybe it should have said "under most conditions."
Stayed in March 2024
Reviewed: March 12, 2024
Douglas
United States of AmericaOverall, a little too spartan. Some complimentary waters or other beverages in our room would have been nice or a self-serve bar and snacks would have been a welcome addition.
The place was clean and usually quiet. Our room was spacious. The staff was friendly and helpful.
Stayed in February 2024
Reviewed: March 4, 2024
Cheryl
United States of AmericaMany choices for breakfast. All staff was friendly and helpful.
Stayed in March 2024
Reviewed: February 26, 2024
Kristine
United States of AmericaNothing!
Excellent staff! Good quality and variety of breakfast options. Beautiful room, and the most comfortable mattress I've slept on at a hotel.
Stayed in February 2024
Reviewed: February 21, 2024
Yojana
United States of AmericaPool
Stayed in February 2024
Reviewed: February 19, 2024
Sian
United States of AmericaNoise from airplanes
Very friendly staff
Stayed in February 2024
Reviewed: February 9, 2024
Edward
United States of AmericaThe room and facilities are clean, but do show a bit of wear.
Good breakfast. Nice room. Friendly staff.
Stayed in February 2024
Reviewed: February 6, 2024
Bj
United States of AmericaThe walls are paper thin. We were sleeping wonderfully in a super comfy bed as we had an early morning flight when our neighbors checked in at 10 PM and climbed in bed with us... at least that's what it sounded like. At first I thought we had a room with an adjoining door, but nope. Just a regular wall. We were up until they went to bed at 1am... and they weren't talking the whole time. *face palm* No restaurant on site.
A well appointed and clean room. Comfy bed with good quality linens. One of the few hotels in this price point that had a shuttle to the airport (driver was fabulous). Front staff were great!
Stayed in December 2023
Reviewed: February 2, 2024
Quan
United States of AmericaThe flow of water from the shower is so small, you can’t take a good shower.
The shower space is great.
Stayed in February 2024
Reviewed: January 22, 2024
Fred
United States of AmericaEverything
Stayed in January 2024
Reviewed: January 22, 2024
Kim
United States of AmericaI was only there about 7 hours
Flew out very early. Missed breakfast
Stayed in January 2024
Reviewed: January 17, 2024
James
United States of AmericaWaffles at breakfast were difficult to cut with theI plastic knife. The lady that was in the breakfast area was kind and we had a friendly conversation.
Location was excellent. Shuttle driver from the airport was very friendly (Brashton) I think I got his name correct. Although he was a proud Philadelphia Eagles fan, I proudly wore my DALLAS COWBOYS hat, jacket, and sweater. The shuttle driver that drove from the hotel to the airport was friendly also.
Stayed in January 2024
Reviewed: January 15, 2024
Lyndsey
United States of AmericaN/a
Love the start and amenities
Stayed in December 2023
Reviewed: January 15, 2024
Lyndsey
United States of AmericaN/a
Location and staff. Was clean.
Stayed in December 2023
Reviewed: December 27, 2023
Nixon
United States of AmericaBed was really hard, difficult to get extra pillows
Breakfast was just okay, not great. More fresh fruit and better meats would be helpful. Waffles are good.
Stayed in December 2023
Reviewed: December 20, 2023
Antoin
United States of AmericaMy card has been charged twice at the front desk and I haven't been refunded back yet, it's still pending for 189.83
Everything was above average an the beds were comfortable
Stayed in December 2023
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