1065 Franklin Road, Lebanon, TN 37087, United States of America
#11 of 17 hotels in Lebanon
Guests' ChoiceBased on 73 hotel reviews
7.6Cleanliness
7.8
Comfort
7.9
Location
8.5
Facilities
7.6
Staff
8.6
Value for money
7.9
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content
Showing 1 - 25
Reviewed: April 5, 2024
Chantelle
United States of AmericaThe only complaint was the grab bar in the shower, it was very dirty/moldy where it was attached to the shower. Other than that, our stay was great!
Breakfast was great. The bed was very comfortable and I felt very safe.
Stayed in April 2024
Reviewed: July 3, 2023
Jones
United States of AmericaWe purchase three snacks when we checked in. Cost $9.00. When we went to eat them they were stale. Checked expiration date and it was that day.
Stayed in July 2023
Reviewed: April 8, 2023
Cynthia
United States of AmericaWe could hear the traffic during the night. The white noise machine did help though.
Loved that the location was easy to get to from interstate.
Stayed in April 2023
Reviewed: January 2, 2023
Thornton
United States of Americathe breakfast sucked.
excellent location
Stayed in January 2023
Reviewed: October 16, 2022
Anna
United States of AmericaThe pool was disgusting.
The location
Stayed in August 2022
Reviewed: September 24, 2022
Susan
United States of Americanothing
location
Stayed in September 2022
Reviewed: August 9, 2022
David
United States of Americathe couch was very uncomfortable.
clean room, good location, friendly staff.
Stayed in August 2022
Reviewed: January 11, 2022
Curtis
United States of AmericaLocation was to close to the highway and heard the semi trucks go by all night. Did not get a lot of sleep.
Breakfast was good. Room was great.
Stayed in November 2021
Reviewed: November 12, 2021
Jim
United States of AmericaNithing
Great. We had stayed at other hotels on our trip, one being a Hampton,. This was only hotel that had oatmeal. The others had instant packets to be mixed with hot water, I love Hamptons oatmeal.
Stayed in November 2021
Reviewed: September 30, 2021
Glenda
United States of AmericaSince it is right beside the interstate (which we did want close to for easy on and off), it has the traffic noise. An airport is close also but seems as if I didn't hear much of that after dark. There is a noise maker in the room to help but I sleep with ear plugs so the noise did not bother me (a little different for my husband though).
The breakfast was great! It's nice to have the hot breakfast and still have it sanitary under covid times. Several places stopped the hot breakfast so this was great.
Stayed in September 2021
Reviewed: September 21, 2023
Shigeto
JapanA little far from any.
Nice and quiet
Stayed in August 2023
Reviewed: August 4, 2023
Wendy
United States of Americapool was not available for 3 days, remodel is needed for rooms, halls and lobby chairs!!!!! Drawers in room would not stay closed, couldn't lean back in the desk chair. Room doors need to be more secure
beds were clean and comfortable, staff was very friendly.
Stayed in August 2023
Reviewed: March 8, 2023
Ginger
United States of Americaa little on the pricey side
everything was clean and the staff was great
Stayed in March 2023
Reviewed: February 23, 2023
Paul
United States of AmericaToo close to the highway. Our room was so noisy from trucks that I couldn't sleep.
Stayed in February 2023
Reviewed: January 3, 2023
Ginger
United States of AmericaWe did not eat breakfast. I am sure it would have been excellent.
Stayed in January 2023
Reviewed: November 27, 2022
Renee
United States of AmericaThe bed was definitely not what I usually get at a Hampton Inn. It was awfully uncomfortable and made for a long, restless night. A comfortable bed is a huge reason I choose Hampton Inns. I could’ve stayed at a cheaper hotel for the quality of bed I got here!
The room was clean and spacious. The breakfast was good.
Stayed in November 2022
Reviewed: October 13, 2022
Elizabeth
United States of AmericaBath room was did not give a clean appearance nor did it feel clean. Shoes stuck to bathroom floor, and drain cover in shower was apart. Entire hotel needs renovation. Found a long hair on the bottom sheet.
Breakfast was ok. Good coffee.
Stayed in October 2022
Reviewed: September 5, 2022
Shaneika
United States of AmericaEverything was great. Very friendly staff.
The rooms were very clean
Stayed in September 2022
Reviewed: August 1, 2022
Sarah
United States of AmericaMy husband and I stood at the check in counter for at least 15 minutes when we got there because there was no one there. The manager door was wide open. We called the desk to see if that would get someone’s attention but no one came. Finally a girl did come. The room was clean except for the black growing on the edges of the shower door. The carpets were dingy and felt loose on the floor. They really need to be updated. They gave a musty smell to the hallways.
I appreciate that there was breakfast and that for the most part the hotel was clean.
Stayed in July 2022
Reviewed: July 10, 2022
Levi
United States of AmericaRoom was not clean, trash still in can from previous stay. Dirty bath towel rug. Bed sheets were not clean.
Stayed in July 2022
Reviewed: May 26, 2022
Jason
United States of AmericaThe interstate is super close and my room was on the interstate side. It was nice because there was already a white noise generator in my room plus I'm used to road noise. If you prefer a quieter room definitely request away from the elevator plus a room on the non-interstate side.
The manager and staff were super friendly,very clean facility,great location,easy access to everything in Lebanon. There was an issue with the water heater and the manager politely refunded me all of my money plus offered to help me find other lodging if needed. Super polite !!
Stayed in May 2022
Reviewed: May 15, 2022
Marla
United States of AmericaDirty, sticky floors Showers didn't work correctly Extremely noisy on highway side of building
Breakfast was good
Stayed in May 2022
Reviewed: April 28, 2022
Dana
United States of AmericaDirty furniture, mirrors, and moldy shower areas.
breakfast
Stayed in April 2022
Reviewed: April 19, 2022
Donna
United States of AmericaMold around shower
Available coffee and fruit.
Stayed in April 2022
Showing 1 - 25
Sopot, Poland
Zakopane, Poland
Miami, USA
Samoëns, France
Goldsboro, USA
Los Angeles, USA
Panguipulli, Chile
Belgrade, Serbia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content