151 Ottis Street, Newport News, VA 23602, United States
#3 of 39 hotels in Newport News
Guests' ChoiceBased on 227 hotel reviews
8.6Cleanliness
9.0
Comfort
8.9
Location
9.2
Facilities
8.9
Staff
9.3
Value for money
8.5
Free WiFi
10.0
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End of dialog contentReviewed: 21 September 2024
Mary
United StatesPillows were too soft.
Everything was good.
Stayed in September 2024
Reviewed: 4 September 2024
Cassandra
United StatesI liked the location, the cleanliness, the breakfast and service we received. I also liked the laundry room hours as well as the indoor pool hours. Impressed with the “pay range” used for the washer and dryer. It is easy to manage and to get your refund back, plus the notifications when the cycles were done were a gem.
Stayed in September 2024
Reviewed: 25 August 2024
Matthew
United StatesJust some loud trucks delivering in the early morning but wise great. We travel often to this area due to child in college and would love to stay again but your room prices keep increasing wehen we look to book future dates😟
Room was very clean and comfortable as well as the bathroom was spotless and very large. Quiet AC system, bed comfortable along with all amenities
Stayed in August 2024
Reviewed: 5 August 2024
Deshaur
United StatesNothing
Great customer service
Stayed in August 2024
Reviewed: 29 July 2024
I
United StatesI had to leave. I don't for pets in the rooms. I chose not to ask if a pet was in the room I was in.
I enjoyed the staff and their willingness to be of service to us. I was greeted with a smile every time.
Stayed in July 2024
Reviewed: 25 July 2024
Anonymous
United StatesOnly 2 ice machines.....had to go to higher floor for ice and vending machines
Great location. Awesome breakfast with good hours. Convenient items available
Stayed in July 2024
Reviewed: 20 July 2024
Andrea
United Statesnothing
The staff was helpful and polite
Stayed in July 2024
Reviewed: 18 July 2024
Brandi
United StatesQuiet rooms, very clean and staff were extremely nice and helpful!
Stayed in July 2024
Reviewed: 2 July 2024
Samuel
United StatesSmall outrage
Quiet, clean, newly rennovated.
Stayed in July 2024
Reviewed: 29 June 2024
Dedra
United StatesI had a wonderful experience staying at this facility. I will come back to stay again in the future.
Stayed in June 2024
Reviewed: 28 June 2024
Gail
United StatesBeds need to be softer. Pool area floor is super slippery needs to have nonslip strips applied all around or a different flooring
Very clean, quiet for the most part. Cant get a better staff - pool was clean and kept up
Stayed in June 2024
Reviewed: 28 June 2024
Gail
United StatesThe beds need softer mattresses
Pool is super clean, staff is super friendly there was a pretty good selection for breakfast. 🧇
Stayed in June 2024
Reviewed: 27 June 2024
Gail
United StatesThe mattresses need to be replaced they are too hard. The elevator needs some WD-40 😂.
Staff was the friendliest ever. Super clean including the pool.
Stayed in June 2024
Reviewed: 16 June 2024
Gail
United StatesThe hot tub that is shown is not there any longer. The flooring in the pool area is very slippery so be careful.
Very nice staff - big breakfast layout. Clean rooms. Nice housekeeping staff. The beds were kinda hard and one squeaked a lot in 404.
Stayed in June 2024
Reviewed: 11 June 2024
Therese
United StatesNothing at all that you can say bad. Even there breakfast and coffee was good!
Right in the door, you are hit with this amazing clean smell and the front desk clerk , Alec was very friendly and helpful. I even received a text after settling into my room, checking to make sure everything met my expectations 🙃 🙂 I definitely will be staying there when I am in the area again!
Stayed in June 2024
Reviewed: 5 June 2024
Yvette
United StatesBreakfast was awesome
Stayed in June 2024
Reviewed: 30 May 2024
Jessica
United StatesLeaving
My bed and pillows and it was very clean
Stayed in May 2024
Reviewed: 23 May 2024
Ruth
United StatesAll was great! Glad you had the hardboiled eggs! The only comment is the smell of mold in the hallway on the third floor. In your area I am sure that is hard to keep up with and my nose is super sensitive to pick this up due to my mold allergy.
Stayed in May 2024
Reviewed: 21 May 2024
Marilyn
United StatesHappened to be there when they were painting the outside. Had to do it sometime, however! Glad to see the location is doing well.
Location, and the fact that they were updating the premises.
Stayed in May 2024
Reviewed: 19 April 2024
Jamela
United StatesWe were put in a room next to the ELEVATORS...we heard EVERYTHING ALL NIGHT LONG!
The location and the staff were great!
Stayed in April 2024
Reviewed: 11 February 2024
Karen
United StatesDidn’t like the pillows
The Staff was very accommodating and friendly. Enjoyed meeting Helen and Jeff they did an exceptional job with the breakfast every morning!
Stayed in February 2024
Reviewed: 11 January 2024
Kristina
United StatesThe pillows were okay. Next time, I'll just bring my own.
Mostly everything.
Stayed in January 2024
Reviewed: 7 January 2024
Robert
United StatesGood spacious rooms. Comfortable beds
Stayed in January 2024
Reviewed: 28 October 2023
Cynthia
United StatesNothing
All was great Very clean Quiet
Stayed in October 2023
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