I didn’t like that it was not enough light. The AC unit would not set without me having to keep pushing the button. There were no drawers in the room, never been in a hotel with no drawers. Lamp was missing a light bulb. Toilet paper roll was left off when cleaning the bathroom.

The 2 ladies working in the breakfast area were very hospitable especially the older lady, I didn’t get either one’s name however very pleasant. I like that outlets were near the bed.

Stayed in September 2024

Staff were rude and unhelpful in the main

Location and facilities

Stayed in August 2024

Pool out of towels, called desk on phone about the problem and they didn’t bring any for 40 minutes. Breakfast was chaos. Only one person working who was clearly overly stressed and was taking it out on guests. “I’m trying, I’m one person, I’ve got one asking for potatoes, another for waffle mix”. It was all very dramatic. They need to get her some help, but she also needs to have more manners with guests

Clean, beds comfortable, location, nice shampoo/conditioner in room

Stayed in September 2024

There were no snacks or even water in the room refrigerator. If u arrive late and need a dinner or snacks, there are vending machine items you can purchase at the front desk,

It was a good location and it was very clean.The bed was comfortable and breakfast had good choices.

Stayed in August 2024

Having to pay for parking.

Breakfast was excellent. Location was good.

Stayed in August 2024

Clean, good parking.

Stayed in July 2024

Very clean comfortable room and lobby area also breakfast area. My kids and I enjoyed the swimming pool and breakfast. Staff was nice and helpful as well.

Stayed in August 2024

Clean and convenient

Staff was very professional

Stayed in July 2024

Noisy airconditioner,but it cooled great

Easy walking to area sights and restaurants.

Stayed in July 2024

Beds were too hard,,could use some new mattresses..new carpet,, acomplete face lift in baths and rooms..especially for the area.

Breakfast was awesome..Sheila was very warm and hospitable, The front desk staff both day and night were veryhelpful and informative. Loved the area..and they kept the hotel clean

Stayed in July 2024

My only suggestion would be that if someone has booked you room for more than one night, put enough toiletries, towels, washcloths and toilet paper in the room for that amount of stay. Not being able to access rooms from all levels of the parking deck was a very big inconvenience. Especially with having a handicap. Handicap parking was too far away from elevators.

The breakfast was great and the lady working breakfast was wonderful. She was friendly and quick. She kept the bars clean and stocked all by herself.

Stayed in July 2024

Pillows, condition of the toilet. Cost for parking

Breakfast was good. Enjoyed the location to sites

Stayed in June 2024

Close to sights.

Stayed in April 2024

Good breakfast buffet and staff was very pleasant and helpful. Can walk to restaurants and museums.

Stayed in May 2024

PARKING IN THE GARAGE (LEVEL 4B) WAS CONVENIENT BUT THE ENTRANCE TO THE ELEVATOR WAS A LITTLE CONFUSING. HAD TO CALL FRONT DESK TO GET BETTER DIRECTIONS.

ROOM WAS GREAT. GOOD BREAKFAST. GOOD LOCATION, WE WALKED TO RESTAURANTS AND THE SPECTRUM CENTER FOR A CONCERT.

Stayed in May 2024

The staff wasn’t that friendly. The lady at check in was rude and dismissive

Clean and convenient

Stayed in April 2024

Cleanliness in lobby

Staff was great

Stayed in April 2024

Plastic and trash orgy at breakfast.

Conveniently located, nice downtown stay.

Stayed in April 2024

Pricey

Clean, comfortable, roomy, and great location

Stayed in March 2024

The pool was a major let down and disappointment, there were 6 kids playing in the pool so there was no room for anyone else , they also had an extension cord running along the floor sitting in water plugged into a humidifier( very dangerous) . The buffet was just ok.

The proximity to the Spectrum Center

Stayed in April 2024

nothing - would stay here again

breakfast was good and hot - they even had sugar free syrup for your waffles! location of the hotel was perfect for us bc we were in town for a concert at the Spectrum. Walking distance to great restaurants and some cool greenway trails. room was comfortable, shower had hot water, bed was comfy and they gave us plenty of extra pillows when we asked.

Stayed in March 2024

A few minor cleaning issues however, I understand that the cleaning staff is moving fast.

Clean, comfortable rooms. Nice breakfast and courteous staff. Great coffee in the lobby.

Stayed in March 2024

State of repair for price

9th floor. Room was a little run down and needed repair. Bed skirt was falling off and loud tin noises. Window was stuck and dirty. Grime in the bathroom and shower head leaked everywhere but out

Stayed in March 2024

I didn't like the fact that I called the hotel the day before. The front clerk told me I didn't have to pay the $25 for parking because I went through booking .com then after I paid my $50 deposit they apparently added the $25 dollars. I was pissed!

I like the room it was nice and clean.

Stayed in March 2024