Was noisy with both guests speaking loudly in the hall early in the morning and airplanes going over (which is a given due to location)

Didn’t do breakfast would have loved a cookie in the morning with my coffee. Loved the cookies in the evening.

Stayed in December 2021

We did not have a microwave first time ever traveled that had no microwave

Breakfast was very good very clean

Stayed in December 2021

Delayed check in due to water issue so it delayed my meetings as there was no option for baggage to be left at the desk

Staff were helpful

Stayed in November 2024

I like the decorations and how clean the hotel was. The staff was very friendly and made sure we were taken care of. I enjoyed this location and I will return. The pool was really nice as well.

I enjoyed my stay. The room was clean and spacious. I look forward to coming back whenever I visit NY again. I had no issues with the hotel room

Stayed in April 2024

When we checked in the receptionist was texting on her phone and not welcoming . The hotel is old and dated and smelled as we got on the elevator. It was late and so we stayed. The next morning there was no one at the desk , I stood there 5 min waiting for someone to cancel my next night . All the workers had their kids there. This was not the standard of a Hampton inn . Very disappointing to be right by the airport.

Location

Stayed in May 2024

Pool door did not work; another family let us in when we went to swim. Walls were SUPER thin. We heard the people in the room above us walking across the floor and the people in the next room watching Tv.

Breakfast was good and the kitchen manager was very friendly and outgoing. Value for money is usually a strong point for Hampton. Bed was comfy. Availability of pool was a hit with kids. Shower was good.

Stayed in May 2024

They cancelled our friends room day of arrival at 1pm. Awful. And likely sold it for more. Wouldn’t help us at all. So we cancelled ours as well. Awful custom service

Stayed in April 2024

Room Smelled like Marijuana.

Close to airport

Stayed in March 2024

The place is very clean. The Food differs daily The shuttle bus The kitchen is well kept Our room was neat Front Desk team were very friendly

Stayed in December 2023

Nothing

Very clean, comfortable, staff is friendly.

Stayed in December 2023

It’s very clean and the employees are all very professional and super nice and friendly. The breakfast was great too

This is the second time we’ve stayed here. We liked it a lot the location is great and the hotel was the best!

Stayed in October 2023

Clean ,pool was nice an warm, staff friendly,Breakfast, good.

Stayed in November 2023

Not sound proof. Only pork options in breakfast. No hot water in the entire building day we were supposed to check out.

It was close to airport. Close to shopping

Stayed in October 2023

There was no hot water in the morning!

Breakfast was so so.

Stayed in October 2023

The room. The thermometer was cracked and inoperable. There was a wall unit, but the directions were not visible, and it was not easy to operate. The paint was ghastly, a pea soup green. It looked like the 1950's.

The staff

Stayed in September 2023

The whole experience was wonderful from start to finish. Yes, I was there for one night. I will be back in 3 weeks.

The breakfast was just fantastic!!! It was very healthy. I didn't feel weighed down.

Stayed in September 2023

Perfect for an overnight before an early morning flight out of Buffalo.

Stayed in August 2023

Breakfast is very poor.

Stayed in August 2023

There was no power in the hotel on July 4

Stayed in July 2023

I left my phone in my room. The tracker says it still in it, but they cannot find it. As I cannot come back, my phone is lost for good. Thanks to housekeepers.

Stayed in July 2023

1. The hotel double charged me ... I'm calling them for a few days and its not handled yet !!! 2. I didn't get packed breakfast (due to early checkout) although it was confirmed (multi times) with the hotel reception to get it in the night before checked out.

Stayed in July 2023

We waiting for rooms to be clean for a hour after 3:00.. and the agent at the desk wasn’t very pleasant.. she kept saying my shift is over we have to wait.. but the ladies coming in after her was wonderful and helpful!!!

The guy who was taking care of the breakfast area!! Wonderful guy very helpful and he made sure everything was restocked..

Stayed in July 2023

I initially asked for an earlier check in and was given a heads up by Ben that coming at check in time was better. Therefore we made arrangements to come later. We arrived at Hampton Inn & Suites on July 1 around 3:45 pm. Our room was not ready as for several other guests waiting in the lobby. We did not get into our rooms until around 4:30 pm. We were never offered an apology or any type of compensation or a courtesy late check out. Turned out that several of the guest waiting in the lobby was going to the same event. There were not enough towels to accommodate the amount of guests. The sink in rm 322 has a slow drain leaving residue behind.

Location

Stayed in July 2023

bed bugs & dirty shower with hair all over the shower area and floor. dirty grimey floors in the hotel. needed to use the cleaning spray and clean ourselves. manager didn’t resolve anything or offer sympathy.

nothing

Stayed in June 2023

nothing

Clean, Good price and directly across from the Buffalo airport

Stayed in May 2023