2199 Kalia Road, Waikiki, Honolulu, HI 96815, United States
#2 of 314 hotels in Honolulu
Guests' ChoiceBased on 340 hotel reviews
9.3Cleanliness
9.7
Comfort
9.7
Location
9.6
Facilities
9.4
Staff
9.5
Value for money
7.9
Free WiFi
8.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 17 June 2024
Erika
United StatesBeds were a bit too firm
Stayed in June 2024
Reviewed: 15 June 2024
Michael
United StatesSerene setting and a great location for surrounding amenities. Concierge team were exceptional. Le Mer was out of this world - service and quality.
Stayed in June 2024
Reviewed: 12 June 2024
Isakov
United StatesEverything
Stayed in June 2024
Reviewed: 22 May 2024
Mark
United KingdomExpensive. Hawaiian music from 5pm everyday went on a little too long. Would have preferred a variety of music in the evenings. But this is a small niggle.
Location- right by the beach and close to restaurants and shops. Beautiful rooms with character features such as white shutters giving a nautical theme. Photos in booking.com don’t do them justice. Fantastic customer service- we felt looked after. Lovely setting with beautiful gardens. Good restaurants on site. Would definitely recommend and return.
Stayed in April 2024
Reviewed: 15 April 2024
Joseph
MexicoThe pool and beach where great but it was a bit disappointing how the pool closes at 6pm
The rooms where very nice, the food at La Mer and at House without a key was delicious. And the hotel is very nice overall.
Stayed in March 2024
Reviewed: 26 March 2024
Chris
BelgiumBest hotel of Waikiki ! Great service, rooms are perfect, loved the swimming pool and other facilities
Stayed in March 2024
Reviewed: 18 March 2024
Irene
United StatesWe didn't have a lot of time to use the facilities, but we did walk around and I thought the beach was not much of a beach so I'm glad I wasn't counting on enjoying it.
The location of the property is amazing and the staff at both hotel and the on-property restaurants is incredible. They are friendly and super professional. Beautiful setting and grounds. We had breakfast both mornings at Orchids and the food was excellent. Servers here are incredible and always make sure your coffee cup is full :)
Stayed in February 2024
Reviewed: 15 March 2024
Michelle
United KingdomGreat location, friendly and helpful staff. Lovely rooms, wonderful food.
Stayed in March 2024
Reviewed: 5 March 2024
Janice
United StatesNothing
Great
Stayed in March 2024
Reviewed: 26 February 2024
Howardwang
United Statesbathroom is clean and nice. bed is quite comfortable. lobbies facilities are very good
Stayed in February 2024
Reviewed: 25 February 2024
Mlac
United StatesSpa and gym undergoing renovations
Oasis in Honolulu with the most attentive staff
Stayed in February 2024
Reviewed: 23 February 2024
Linda
United StatesI liked everything about the property !
Everything, so much beauty and staff so polite and kind.
Stayed in February 2024
Reviewed: 8 February 2024
Huitong
United Stateswish there’s more amenities but it’s fine
the bathroom, the service is extraordinary, especially the service OMG. When you check in they walk you to elevator, have a tablets for you to browse all your needs during the stay and u can order stuff thru it. I needed a nail trimmer really bad and they have it on it to order and its free ofc. I feel like if u ever need anything they will do their best to fulfill it. There’s also 2 prepared papayas and a whole champagne bottle (for honeymoon) for us. Comes with a letter in the envelop with my name on it. The attention to details is insane.
Stayed in February 2024
Reviewed: 2 February 2024
David
United StatesIt was perfect
This hotel was fabulous. Every single person from check in to housekeeping to valet went above and beyond and made our once in a lifetime trip unforgettable. Mahalo
Stayed in January 2024
Reviewed: 1 February 2024
Susan
United StatesGreat service. Lovely accommodations.
Stayed in January 2024
Reviewed: 4 January 2024
Des
United KingdomThought the outdoor restaurant menu was a little limited for the quality of hotel but amazing setting. Breakfast was good.
Absolutely beautiful hotel, great views of beach, fantastic service and location. Great evening entertainment.
Stayed in October 2023
Reviewed: 29 November 2023
Heather
United Statesvery expensive
Great pool, great mai tai
Stayed in September 2023
Reviewed: 6 November 2023
Bellekens
BelgiumThe service at the Orchids restaurant.
Loved the location , the personal service and the valet parking
Stayed in October 2023
Reviewed: 2 November 2023
Danielle
AustraliaNothing
Everything was excellent, we received an upgrade to our already beautiful room. The staff was fantastic very attentive. Could not fault anything.
Stayed in October 2023
Reviewed: 29 October 2023
Sandra
AustraliaGreat location service everything was superb
Everything was luxe too class
Stayed in September 2023
Reviewed: 19 October 2023
Nadia
CanadaMy family and I absolutely loved everything about Halekulani and its staff. From the first moment we stepped into the hotel until our departure when the bell staff assisted us with our luggage and bid us Goodbye - everything was absolutely wonderful. Thank you Halekulani for an unforgettable stay!
An outstanding property, the room was fabulous, the amenities - superb! Upon arrival the gentleman who checked us in -Jay, was very professional, kind and efficient. He elaborated on the main features of the hotel and escorted us to our room. Lovely welcome amenity awaited us in the room and most certainly the room itself was immaculately clean, fresh and nicely appointed. The breakfast at House Without a Key and our Pool experience was also exceptional. The property has magnificent Ocean views that we enjoyed throughout our stay. Halekulani's location right on the Beach made access very easy and contributed to the joy of staying at the property! Guests have everything they need at their fingertips. Thank you Halekulani, what a memorable stay!!
Stayed in October 2023
Reviewed: 15 October 2023
Hirokazu
JapanI was a little disappointed that the amenities and poolside services had changed.
The hospitality was wonderful as always.
Stayed in October 2023
Reviewed: 8 October 2023
Sarah
AustraliaUnwelcoming attitude from one of the bartenders toward my husband - he was sceptical that my husband was a guest of the hotel and required him to prove his ID and room details before he would serve him a drink at the pool bar before dinner.
Stayed in October 2023
Reviewed: 1 October 2023
Haruko
JapanI get water every time in the room at the poll and when going out Stuff are very kind
Stayed in September 2023
Guadalajara, Mexico
Valemount, Canada
Bolgheri, Italy
Klisura, Bulgaria
Terrassa, Spain
Singapore, Singapore
San Sebastián, Spain
Goderich, Canada
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content