1811 Ala Moana Boulevard, Waikiki, Honolulu, HI 96815, United States
#14 of 323 hotels in Honolulu
Guests' ChoiceBased on 111 hotel reviews
8.8Cleanliness
9.4
Comfort
9.3
Location
9.0
Facilities
9.0
Staff
9.1
Value for money
8.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 21 May 2024
Paul
United StatesThe location
Very clean and had everything there that you could possibly need.
Stayed in May 2024
Reviewed: 24 April 2024
Norman
AustraliaNothing
Everything
Stayed in April 2024
Reviewed: 22 April 2024
Sumit
AustraliaHilton hotel reception didn't convert our foreign currency as we were from Hilton Wikikian which shouldn't happen as customers we expect both facilities are same and everything is for all group of facilities. They told me its only for Hilton Hawaiyan.
Stayed in April 2024
Reviewed: 18 March 2024
Mary
United StatesNot all pools were heated. But the ocean was fantastic!
excellent rooms, and the slide pool was great for the grandkids. The village was great. Aoki restaurant accommodated all 20 of us and the food and service was to die for. The pictures taken were amazing and what a great place for memories and fun.
Stayed in March 2024
Reviewed: 7 March 2024
Curtis
CanadaThe elevators are a bit slow and often had to wait quite a bit of time for one to come to the floor or down to the lobby. There was even times there was a line up in the lobby to get an elevator to go up.
Vallet and Bellmen were awesome and always super friendly greating.
Stayed in March 2024
Reviewed: 29 January 2024
Laura
United StatesLobby was a bit of a walk to our room location and disappointed with the hours of availability for the pool and spa tubs
Staff was great
Stayed in January 2024
Reviewed: 14 January 2024
Claire
AustraliaThere isn’t an on-site gym in this building but can be accessed in other buildings of the Hilton. The pools in general at the Hilton are dated and cold. Hilton in general is well set up but a longish walk to centre of town. View from apartment was called partial ocean but really could only see the ocean from the balcony.
The complex is a little dated but kept in very good condition. Extremely clean and daily housekeeping was of a very high standard. The Hilton lagoon was loved by the children. The apartment we stayed in was well set up and very comfortable - full kitchen and modern washer and dryer.
Stayed in January 2024
Reviewed: 16 October 2023
Nathan
New ZealandLarge apartment style room located on quiet side of complex. Several pools and restaurants to choose from.
Stayed in October 2023
Reviewed: 10 October 2023
Kristi
United StatesThe sofa beds were very hard--my son could not sleep on it. It was hurting his back.
The rooms were nice; the housekeeping staff was very helpful and courteous.
Stayed in October 2023
Reviewed: 5 October 2023
Prentiss
United StatesResort prices were high.
Great location and resort was great.
Stayed in October 2023
Reviewed: 30 July 2023
Evan
United StatesBathroom needs crab bars for both the shower and the jacuzzi. We asked for lower floor and closed suites on same floors they didn’t follow through as promised.
Not as seen on booking.com
Stayed in July 2023
Reviewed: 22 May 2023
Erin
New ZealandPushy sales pitch towards buying an apartment, only downside to a very relaxing holiday
Good access to beach, child friendly, great pool with water slides. Awesome fireworks show.
Stayed in May 2023
Reviewed: 29 April 2023
Michael
United StatesDid not have a complimentary breakfast Didn’t enjoy seeing homeless people living on the beach property, didn’t feel secure walking near them while it was dark outside
Stayed in April 2023
Reviewed: 23 March 2023
Osmany
United Statesall went well very satisfactory stay
Stayed in March 2023
Reviewed: 13 February 2023
Johnelie
United StatesLocation, Cleanliness, Friendliness of staff, accessibility to restaurants and shops
Stayed in February 2023
Reviewed: 12 February 2023
Anita
New ZealandThe apartment and view, and staff were amazing. Highly recommend. Absolutely delightful place to stay
Stayed in February 2023
Reviewed: 10 February 2023
Devonne
United Statesthe rooms were amazing
Stayed in February 2023
Reviewed: 7 February 2023
Jonal
United StatesOur suite was excellent and top-notch. The overall location of the resort is centrally located to shops, restaurants, and of course the beach. The staff was nice and helpful. This resort met all our expectations. Having a laundry room with a washer and dryer was a nice amenity for the suite.
Stayed in January 2023
Reviewed: 2 February 2023
Febbraro
Australiathe distance from the main area of waikiki
the pools especially lagoon pool vicinity and the apartment rooms
Stayed in February 2023
Reviewed: 28 January 2023
Brett
Australiaeverything you could ever need in the one place
awesome place to stay with kids
Stayed in November 2022
Reviewed: 20 January 2023
Matthew
United Statesno complaints
everything was wonderful
Stayed in January 2023
Reviewed: 25 December 2022
David
AustraliaTwo of the bar areas closed one for duration of our stay and the other last two days Disappointing
Rooms excellent thank
Stayed in December 2022
Reviewed: 9 December 2022
Abarea
United Statesa lot of walking but I needed it!
This Hotel was very clean with beautiful art and paintings very accessible love the pool and restaurants!
Stayed in December 2022
Reviewed: 21 November 2022
Dolly
United Statespool slide for kids open 11-2 only 3 hours NO valet parking at Lagoon/Grand Waikikian. Had to take car to main lobby and then walk. Very inconvenient
everything else
Stayed in November 2022
Shoresh, Israel
Bangkok, Thailand
Bansko, Bulgaria
Figeac, France
Tbilisi City, Georgia
Bük, Hungary
Trujillo, Peru
Tropea, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content