No matter how many times I asked, I couldn't get a bed. Excellent golf course maintenance.

Great location, excellent hospitality.

Stayed in October 2023

Guest room, amenity, restaurant, everything are great!

Stayed in August 2023

The property is beautiful and in a wonderful location.

Stayed in December 2022

Amazing

Beautiful

Stayed in August 2022

NOTHING!!

it’s a beautiful property! so relaxing!

Stayed in July 2022

I tried to get a one hour late check out. 1pm instead of noon. As my son was taking a nap. The reason they deny it was because they had a guest coming to that room. Check in is at 3pm I need one hour for my son to rest so that we could have a good 5 hour flight back. Been a family hotel I wish they could prioritize this type of situation instead of a check in for some vip.

everything it’s beautiful

Stayed in June 2022

Can only swim in ocean pool as sea to rocky Not much place to do long walks Really expensive if compare to what you get on Maldive holiday Breakfast not included and too far to get to town to eat

Beautiful resort, great staff, lots of activities, pools and ocean pools , comfortable bed and great they had laundry facilities. Restaurant food was good.

Stayed in March 2022

We have been to Maldives ,a private island in Philippines and Thailand and we feel for a comparable price that breakfast could be included in this expensive rate at Four Seasons. The in room dining was forgettable, not great food , considering that they make great food on the resort They kept forgetting to replace our cutlery/crockery in the room (minor inconvenience )

North of Kona this resort has contrasting views of black lava rock which is softened by aqua blue seas and green golf courses. From the moment you arrive the service is 5*. Outstanding service from staff from reception/concierge (outstanding)/housekeeping/pool attendants and restaurant staff ! The hotel is managed seamlessly with hardly in glitches. The room was spacious with outstandingly comfortable mattress and large bathroom and fabulous shower. They try to be as green as possible and we loved that they had filtered cold water to refill our bottles and they provided a free laundry with washing powder (so fabulous when you travelling in a hot climate and need to wash clothes frequently). There was a good choice of restaurants. We ate once in the town but decided the resort food was better. We did not experience the breakfast but we had coffee's and avo toast at Traders and the sports club. If you love fitness this hotel offers everything. We mostly walked the golf course cart tracks and over the beach rocks but enjoyed swimming in all the different pools on the resort. The ocean pool is great as the ocean is very rock and its not easy to swim in the sea in this area. There is tennis and very big health club offering all types of exercise. The hotel was busy with spring break but they seemed to have enough staff to cope with everything and the hotel concierge were very helpful in securing us dinner reservations and we did a day out on a boat for snorkelling and dolphin viewing. It is a very pricey hotel but they do offer 5* service. Very enjoyable and relaxed 8 nights.

Stayed in March 2022

nothing

amazing staff and facilities

Stayed in January 2022

None

Everything

Stayed in December 2021

No real swimmable beach but they do have an fairly large area to swim cut out from the lava rock!

Comfort of room, service, food, outside shower, beauty!

Stayed in September 2021

Exceeded expectations in every way. Dream views, amazing restaurants, great room. Outstanding service and incredibly accommodating staff. You can actually snorkel on the property absolutely incredible

Stayed in August 2021

For a resort that charges on average 2 grand a night... the restaurants simply have to be better. This place presents itself as world class yet every single place to eat here is stuck in 2002... but you can still expect to pay hundreds per person for dinner. We were very excited for the seafood in a tropical paradise like Hawaii, but everything was extremely overcooked and extremely overpriced. It just feels really dirty for hotel in this price range- the hotel manager should be embarrassed that this is the quality they are presenting to their guests, who are pretty much captive, unless you rent a car (give you have a US/International driver's license, which we didn't), or are willing to pay $80 each way for a taxi in/out of town. I know not everyone cares about food while on holiday, but if you do, avoid this place- I'm sure you will find MUCH better resorts in Hawaii. ALSO, the ocean activities centre, while full of great staff, really did not have a good variety of activities. Snorkel scooters, stand-up paddleboards, and canoes... and that's it. No surfing or body boarding (no suitable beaches for these on the resort, but they don't offer any excursions for this either), no jet skies or related actives, no windsurfing, no parasailing, or any boat activities at all aside from the aforementioned canoe. And all that for $150 per hour!

The landscape design, especially with the infinity pools and snorkelling lagoon, was very nice. Idyllic looking beaches and very relaxed atmosphere. Well modernised rooms (TVs even have chromecast!) and refrigerators they let you fill with whatever you want instead of packing it with overpriced crap.

Stayed in July 2022

The room was great until we saw roach/water bugs in our room. The staff was accommodating in switching our room, but we’re advised by one staff member to just kill it. I’m on vacation to relax, not to have to deal with water bugs in our living area and bathroom.

The resort is absolutely gorgeous with plenty amenities.

Stayed in September 2021

lack of staff training particularly in room service. And rooms lack amenities (hooks in outdoor showers, trash bags in cans for cleanliness, the amenities on bathroom sinks don’t even represent items from Hawaii nor the Pacific Ocean. They are finishes and items from Atlantic Ocean. The outdoor showers are all rundown. Fans should be installed on Lanai’s

amenities

Stayed in August 2021

There are no comments available for this review

Stayed in June 2024

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Stayed in March 2024

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Stayed in December 2023

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Stayed in November 2023

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Stayed in August 2023

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Stayed in May 2023

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Stayed in April 2023

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Stayed in April 2023

There are no comments available for this review

Stayed in January 2023