7501 Madison Ave, Fort Smith, 72903, United States
#23 of 26 hotels in Fort Smith
Guests' ChoiceBased on 80 hotel reviews
6.0Cleanliness
6.8
Comfort
6.6
Location
8.0
Facilities
6.6
Staff
7.6
Value for money
6.7
Free WiFi
7.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 30 April 2024
Susan
United StatesNo one said all utensils are in the dishwasher. We bought a 4cup coffee maker because no coffee machine in room. On second day I called to find out hours of operation for pool and was informed pool had been closed for two years.
Convenient location to visit family, lots of store in area. So many restaurants and eaterys to choose from.easy directions to anything your looking for. Nice appliances in room. The staff was very friendly, we chose to change linens ourselves. You just take them rolled up to desk and they give you clean sheets covers and towels every time.
Stayed in April 2024
Reviewed: 2 April 2024
Dustin
United StatesWell I stayed there 3 times first time was ok the other two times was not so good had to switch rooms cause the bathtub was dirty and when they switched me that bathtub was nasty too. Then the third night I got a room same thing. Horrible when the guest has to clean the bathroom
I like the location it is by a lot of restaurants and stores.
Stayed in March 2024
Reviewed: 10 February 2024
Jorge
United StatesJust kinda weird how there were no one at front.
Kitchen a plus for work
Stayed in December 2023
Reviewed: 31 January 2024
Wagoner
United StatesIt was really noisy.
It looked clean all around.
Stayed in January 2024
Reviewed: 21 January 2024
Reyna
United Stateseverything.
Stayed in January 2024
Reviewed: 1 December 2023
Martin
United StatesIt wasn't very clean the floor was awful. And we didn't find out until we got there that we had to pay 60.00 for my little dog.
It was close to shopping and restaurants
Stayed in November 2023
Reviewed: 12 November 2023
George
United StatesIt would have been nice if the pool was available, pool hasn't been open in a couple years.
Facility did not offer breakfast, excellent parking, clean room, friendly staff. Close to shopping and restaurants. Rooms are equipped for longer stays.
Stayed in November 2023
Reviewed: 8 October 2023
M
United StatesNa
Friendly
Stayed in September 2023
Reviewed: 24 July 2023
Kedron
United StatesNo Breakfast. Pool was closed in July! I mean it is an outside pool in the summer. It's listed as an amenity, just remove it from the list and then If it is open it's a bonus. $ charged 10.00 more quoted than on web summary.
The outdoors smoking and grilling area.
Stayed in July 2023
Reviewed: 7 May 2023
Yesenia
United StatesThe sofa bed was in a bad shape and never been cleaned, my son slept there he woke up with a bite in his neck like a bug, there was a smell in the hallway it was horrible,
Nice room, good price
Stayed in May 2023
Reviewed: 10 April 2023
Sanders
United StatesThe old stained couch bed n chair
The bed
Stayed in April 2023
Reviewed: 25 July 2022
C
United Statesnoisy
location
Stayed in July 2022
Reviewed: 7 June 2022
Richard
United StatesNo light above the bathroom mirror. Had to go out just to get a good cup of coffee.
Price and location.
Stayed in June 2022
Reviewed: 27 April 2022
Ken
United StatesI killed 3 small roaches in the bathroon. 1 bar of soap isn't enough for shower and sink.
All in all, this is a good hotel. The location is great. The bed is comfortable. The room is nice. The staff is helpful and courteous. I would consider staying at the hotel again.
Stayed in April 2022
Reviewed: 29 March 2022
Jeanie
United StatesWater never got hot enough, you could hear EVERYTHING from everyone around your room, found trash under the table in our room and items from previous guests in our closets, tv picture was going out and you could see lines on the tv, bed was lumpy and creeked everytime you moved.
Location and room set up
Stayed in March 2022
Reviewed: 20 March 2022
Michelle
United StatesThe roaches were terrible
The location was great
Stayed in March 2022
Reviewed: 1 October 2024
Hernandez
United StatesIt wasn’t clean and there was roaches everywhere and the rooms carpet smell bad
The location was ok
Stayed in September 2024
Reviewed: 8 August 2024
Mary
United StatesBreakfast would be nice
Close to airport Nice staff
Stayed in August 2024
Reviewed: 25 June 2024
Tina
United StatesI didn't stay I asked for a refund because when I walked in it smelt like cigarettes and bug spray and they still haven't refunded me
Nothing at all
Stayed in June 2024
Reviewed: 18 March 2024
Robert
United StatesOnly part of the TV remote control worked,I could NOT control the volume or change channels. I called the front desk. Another one was brought to the room but it had problems too.
Too many roaches. I killed 5 while in the bathroom. Others crawled around out of reach.
Stayed in March 2024
Reviewed: 2 March 2024
Jorge
United StatesOnce gain, no room keys, air unit not working, people on halls tryng to open ddor twice, due to the fact they knew no room keys so chance of door been left proped opened, i had to work from the room , and had to take my stuff w me of i had to leave my room , people were constantly walking the halls,not safe yet i had to stay or not get a refund, never heard from house keeping, never got a room key, again i wish o could get my money back.kitchenete no dishes no one, yet kitchen towels, tub spout constantly leaking, and wait found a needle on top of cabinet, i felt like i was in a controlled facility and didnt even sleep or rest, neither left the room due to not feeling like i could leave my stuff how you normally would in a normal hotel or motel . I have pictures just because i feel like this place should asses these issues ,dont think i will be back even if they got room keys. Extended stay just makes it more unsafe.
None
Stayed in March 2024
Reviewed: 2 March 2024
Jorge
United StatesI had to leave my door proped open if had to go eat or work, no room keys wete given , had to wait down at lobby till clerk went and opened other guests door for same reason, lotta people drinking,grilln, in loot, not what a stay should be like, i didnt ask for refund tried to understand, and feel got lured into because is non refundable, still was to be partial at least.i was gonna come back next week so i tried been understanding.
Wish i had good experience
Stayed in February 2024
Reviewed: 17 February 2024
Jamie
United StatesMy NON smoking room totally smelled like cigarettes. And the free coffee was horrible.
Clean room, comfy bed, shower was great.
Stayed in February 2024
Reviewed: 14 February 2024
Wickem
United StatesTHE EMPLOYEES WAS NASTY AND RUDE I WAS EVICTED FOR NOTHING AN WHEN I WHY IT WAS SO MANY THINGS THEY WAS MAKING UP I WAS LIKE CONFUSED I MEAN YES I WAS LATE BUT I WAS ALWAYS LATE FROM DAY 1. THE EMPLOYEES ARE VERY NASTY AN RUDE LIKE LIZZIE WAS THE MAIN 1 I FELT LIKE IT WAS A RACE THING BECAUSE I HAD A ALTERCATION WITH SOMEONE THEN I WAS EVICTED AN THAT WAS WRONG. AND RONNIKA WAS VERY RUDE ALSO IT WAS JUST RACES AN I GOT EVICTED.
I LIKED THE KITCHEN THE BIG FRIDGE AND I DID MEET NEW PEOPLE SO I DID LIKE THE FACT I MADE NEW FRIENDS. I MEAN IT WAS CLOSE TO STORES SO EVERYTHING WAS PRETTY MUCH ON HAND SO THE KITCHEN, MAKING FRIENDS, AND STORES.
Stayed in January 2024
Berlin, Germany
Merano, Italy
Zwolle, Netherlands
Yalıkavak, Turkey
Tupungato, Argentina
Bicheno, Australia
Matane, Canada
St Andrews, UK
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content