Microwave didn’t work, and they ran out of plates/cups/pans so I couldn’t use anything

Good location, comfortable bed, and spacious room

Stayed in August 2024

There were bugs in the room

There was no breakfast at all even though it was advertised

Stayed in August 2024

The hideaway sofa was broken/stuck 1/2 out. The room was rundown but clean for what it was. Looks like trash is taken out overnight. There were 2 full garbage cans near the one working elevator.

The staff were helpful and courteous. The manager was actively looking for more help while we were there.

Stayed in July 2024

I dont like that we dont have any breasfast. Bearly none. I had to ask for bead sheets for my party. (5)

The locación.

Stayed in June 2024

The room has many staff really bad condition Over that they changed extra 100 dollars Because supposed we broke the things They don’t have breakfast Coffee and muffins isn’t not a breakfast Really bad hotel

Nothing Is really bad

Stayed in June 2024

The room to much dust , the bathroom zinc has hot water no warm water , the microwave not working , the towel services no good , some employees with not good attitude, few times ask for towels and they don't give me clean ones . Good price but not good service with the guests.

The location

Stayed in May 2024

The room nor hallway was clean

The staff was very wonderful

Stayed in April 2024

The shower head in the shower

Stayed in April 2024

Rooms and breakfast

There was no breakfast

Stayed in March 2024

Roaches n no breakfast

There was no breakfast

Stayed in February 2024

After checking in we stopped by the vending machines on the way to our room. Both my wife's and son's bags of chips got stuck. I let reception know, and they told me they couldn't help. We continued on. The trashcan in the hall was very literally overflowing with bags of trash and the halls stunk. We got to the room and were very underwhelmed. The fold out was paper thin and stained, there was a hole in the wall, the tub was stained black and brown. At this point we'd decided to just push through for a night. The kids tried to turn on both televisions, but neither one worked. We had booked this room for just under $200 a night. I went to reception and they explained this was their last suite, but she could move me to another room that just wasn't split, and she would refund me the difference. We moved rooms, and I will say it was much better. There were a few balls of toilet paper in the bathroom trashcan, trash stuffed into the fold out, and none of us dared use the tub still, but after the first room this one looked just fine. In the morning, we got ready for the day, and headed downstairs with our baggage to grab breakfast and head out, The breakfast was a coffee machine and packaged muffins. Too soon to say whether I'll actually be refunded though, as it's only been 4 days and there's no refund yet.

The only reason this didn't get a 1 out of 10 is because the lady working reception did her best to accommodate us. She was a unique character, but she did what she could to salvage the situation for us.

Stayed in February 2024

We checked in, and the room we were given smelled of cat piss. I immediately was given a different room, but the front desk staff wasn't apologetic at all. She literally said nothing! The next room wS in poor repair. The dresser was missing a drawer. The headboard was ripped up, and the mattress was horrible. In the morning, there was no hot water, so we couldn't even shower. Breakfast was a cheap prepackaged muffin or granola bar. There is no creamer for coffee. We couldn't wait to leave.

Location

Stayed in February 2024

Dealing with Uncaring staff

No remote for the TV no additional blankets. Just Poor service

Stayed in February 2024

There were roaches crawling on the pull out sofa, on the vanity and the night stand. The carpet could use a cleaning. Room was musty had to go purchase air freshener. Our room was across from the trash can and it was always full. Fridge was making a knocking sounds every 15 mins.

Location and room layout.

Stayed in January 2024

Upon arrival there they required a $100 deposit for the room. So the total cost was actually the booked room plus $100 deposit. I looked through booking.com and the hotel website beforehand and there was no mention of a $100 deposit. Most hotels require deposit too and they mention it on their website and their third parties. So extended stay america needs to update their requirements or else the required deposit upon arrival at the hotel is going to push away any and every potential guest. Their hotels are already doing that in terms of how the hotels aren't being looked after

Its close to a few chain restaurants, fast foods, 7 elven, walmart, bus. The receptionist was helpful and got me my room despite the trouble with the deposit.

Stayed in January 2024

The hallways had bags of trash piled up. The carpet was stained. The bathtub's finish was coming off so my daughter showered with her sandals on. The cable to the TV was yanked out and couldn't screw in, so I had to wiggle it to get the pin to connect. The instructions on the TV didn't match the buttons on the remote. The TV was from 2012 - very old and small for the size of room. The vent hood over the cooktop had paint stains all over. Overall, the rooms need to be updated.

Check in was easy but was surprised I couldn't pay cash. Folger's coffee was a nice surprise. Location was close to Walmart, restaurants but since you had to cross John Young Highway, I ened up driving instead of walking. I don't know how safe the area is/was.

Stayed in January 2024

Bathroom was dirty, leaking shower. Saw cockroach in living area and bathroom. Remote control didn't work. Kitchen facilities were very poor. "Breakfast included" means coffee, instant oats and a granola bar... Had kids using the sofa bed to sleep, but no bedding or sheets in the room. Wend down personally to ask staff for bedding twice, but they never brought it to the room. Very poorly managed indeed. 😢

Location was very good

Stayed in December 2023

The cleaning

Location

Stayed in November 2023

I didn’t like one thing, it was in my reservation breakfast inclued. And it was not. For me it is not fair .

Normal

Stayed in September 2023

it was dirty and the night staff at the front desk was a little difficult.

Price

Stayed in June 2023

breakfast with few options, carpet in the room very stained and looking dirty, on the second day when I went to bed there was a cockroach on the bed.

staff and location

Stayed in April 2023

THE ROOM WASN'T UP TO STANDARDS I ROOM #333 FOR THE WEEKEND OF MARCH 10-12 2023... VERY DISAPPOINTED

Stayed in March 2023

Shady characters lurking around the hotel. Dirty floors, musty smells, open water bottle in room. Bathroom smelled of urine. Weird stains throughout room surfaces.

Front desk clerk was brand new but pleasant

Stayed in February 2023

it smell bad the toilet was top

the location

Stayed in February 2023