2452 Kalakaua Avenue, Waikiki, Honolulu, HI 96815, United States
#11 of 311 hotels in Honolulu
Guests' ChoiceBased on 15 hotel reviews
9.5Cleanliness
9.5
Comfort
9.7
Location
9.6
Facilities
9.6
Staff
9.7
Value for money
9.5
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Showing 1 – 15
Reviewed: 4 October 2022
Douglas
Hong KongBreakfast selection can be better at this rating of hotel. also, housekeeping works on a relatively leisurely pace
beautiful suites and very attentive staff.
Stayed in October 2022
Reviewed: 21 August 2023
Pennylane
United StatesDiscrimination as its finest. They told me that all my visitors needs to leave at 8 pm and stop the party. There is nonparty , its bday dinner celebration. They have been saying someone complaint about noise, guest complaint about they can hear our step from the unit underneath us??! They advertise that each unit is soundproof for god sake, then where in the world theres noise complaint? When my family used the pool, the front desk keep calling us again to our room and this is what tjey said. Only registered guests are allowed to use the pool, so if i could tell them to get out there?! They are my family! and my sis in law my brother and their children, my daughter and their cousins, they were all kids enjoying the pool. We even reserve the pool for my family so they can enjoy it. Bad treatment! Discrimination ! Worst experienced! I felt sorry for my family and visitors, the godparents of my daughters for the way they treat us that night, it was a nightmare! Thats why we all left the property at 12 midnight, we cant handle it anymore! Discrimination/ harrasment! were not talking about just small amount , we paid $3,535, and definitely they are not worth not even a single penny! This is pent house , its a big hotel unit! But they been telling us were not allowed to this , we cant do that etc! They should know how to treat people with dignity and respect, not only for the registered guests but for the family of their guests! This is really unacceptable! Me and my family felt so humiliated, excessive complain, this is not right! Too much! Emotional stress they gave us, i felt sorry for my love ones, this is not acceptable, for god sake this is not acceptable! Just becoz were not tourist, were just locals, we are residents of hawaii , they will treat us like garbage??! We will pursue this to seek justice.
The management totally 100% ruin my daughters bday celebration.
Stayed in August 2023
Reviewed: 5 April 2024
Brennan
United StatesThere are no comments available for this review
Stayed in April 2024
Reviewed: 10 May 2023
David
United StatesThere are no comments available for this review
Stayed in May 2023
Reviewed: 9 May 2023
Filipposarin
United StatesThere are no comments available for this review
Stayed in May 2023
Reviewed: 22 March 2023
Eric
United StatesThere are no comments available for this review
Stayed in March 2023
Reviewed: 7 February 2023
Dee
United StatesThere are no comments available for this review
Stayed in February 2023
Reviewed: 22 January 2023
Michelle
United StatesThere are no comments available for this review
Stayed in January 2023
Reviewed: 13 December 2022
Jochen
United StatesThere are no comments available for this review
Stayed in December 2022
Reviewed: 22 November 2022
Inlove
United StatesThere are no comments available for this review
Stayed in November 2022
Reviewed: 21 October 2022
Shelley
United StatesThere are no comments available for this review
Stayed in September 2022
Reviewed: 21 June 2022
Ming
United StatesThere are no comments available for this review
Stayed in June 2022
Reviewed: 11 February 2022
Huang
United StatesThere are no comments available for this review
Stayed in February 2022
Reviewed: 7 May 2023
Anonymous
Abkhazia, GeorgiaThere are no comments available for this review
Stayed in April 2023
Showing 1 – 15
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