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Reviews of Embassy Suites by Hilton Detroit - Livonia/Novi 4 stars

19525 Victor Parkway, Livonia, MI 48152, United States

#10 of 17 hotels in Livonia

Guests' Choice

Review score

Based on 299 hotel reviews

7.3

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    8.0

  • Location

    8.2

  • Facilities

    7.7

  • Staff

    8.2

  • Value for money

    7.3

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Showing 1 – 25

  • Reviewed: 23 January 2024

    7.0
    It was pretty good
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast table had 3 empty spots where food should have been there wasn’t a lot of fruit to choose from and breads where limit. I wasn’t terrible but the last embassy suites I stay at had a much better selection.

    Stayed in December 2023

  • Reviewed: 23 January 2024

    7.0
    Ok but needs work
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Empty liquor bottles left in my room that my 14 yr old son found. Toilet backed up no one came to fit it until we were checking out and I called earlier morning.

    Suit

    Stayed in January 2024

  • Reviewed: 3 January 2024

    7.0
    We went for my husband’s birthday and he enjoyed every minute.
    • Leisure trip
    • Couple
    • King Suite with Accessible Tub - Mobility and Hearing Access/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    There was an elevator out. The one right by our room.

    Everything. The lounge area is beautiful.

    Stayed in January 2024

  • Reviewed: 12 November 2023

    8.0
    Fair hotel, could use some upgrades but overall acceptable.
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The bathroom was outdated, shower curtain to small, slow flush toilet.

    The suites were nicely set up

    Stayed in November 2023

  • Reviewed: 4 September 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I wanted a late check out

    Didn’t make it to breakfast

    Stayed in September 2023

  • Reviewed: 30 August 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Suite with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No supervision at the pool area

    Liked pool area. However, supervision was not provided for most of the kids in the pool. Teens were jumping all over my 9, 5 year old grandkids. Two grown woman making out in the pool. We had to go back to the room for a bit due to exposure to this type of behavior in front of kids.

    Stayed in August 2023

  • Reviewed: 12 August 2023

    6.0
    It was nice place
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Too many kids

    It was really nice

    Stayed in July 2023

  • Reviewed: 7 July 2023

    7.0
    My stay was nice and comfortable.
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Only one elevator.

    The breakfast was amazing. The location is great.

    Stayed in July 2023

  • Reviewed: 1 July 2023

    6.0
    I probably wouldn’t choose to stay here again. Sorry. I’m very easy going but this was quite a stressful experience for
    • Leisure trip
    • Family with young children
    • Double Suite with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    We checked in, unpacked all our stuff and then we’re told later that day we were given the wrong room and had to move…2 doors down. It took hours for us to be moved. We couldn’t relax. Then there was some big conference on and there were people selling clothes etc all along our floor. There was mold on the shampoo bottles too. Yuck. There was some mold on the bathroom tiles too. The original room balcony door was so hard to open. The staff gave us a food voucher but this hotel is expensive. I’d expect more from a Hilton.

    The staff were friendly. The food in the restaurant was good. The breakfast is impressive. The lobby is kinda cool.

    Stayed in June 2023

  • Reviewed: 29 June 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It needs to be updated and the room looked very old. Smelled like smoke , due to the renovation I the lobby a lot of noise

    Stayed in June 2023

  • Reviewed: 24 April 2023

    8.0
    lovely and restful
    • Leisure trip
    • Solo traveller
    • King Room with Balcony - High Floor/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    bad coffee creamer in the room and only decaf coffee. but if that’s all, then I would say it’s a good experience!!

    great staff, clean suite, very comfortable. better breakfast than expected.

    Stayed in April 2023

  • Reviewed: 18 April 2023

    7.0
    good and bad
    • Leisure trip
    • Couple
    • King Suite with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    the Parking is bad bad

    The food and room space

    Stayed in March 2023

  • Reviewed: 28 March 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Well, for starters, I was there for one night, Saturday to Sunday and when I woke up Sunday to go have breakfast it was still 15 mins before it was over they was starting to clean up and put food away as people we're still standing in line to eat. The staff was rude and didn't want us to get any food to eat. The food was messed over as they we're gathering the trays to clean, and I was told that if I wanted food, then get it, but we're closing. I politely put my plate down and left from.the area. The elevators were very slow, and it was a long wait, and they were under construction as well. As I went back to my room to get ready to check out, I found to live bed bugs on bed and had to take to show them that they had bed bugs, I did get my refund and coins to was my clothes and I did get an apology, but the manager wasn't available and was told he would reach out to me the next day. Still haven't heard anything back. So that being said, please check your beds and everything because you never know what you may find in your room or bed.

    The hotel was nice, the room was decent, and it had a balcony attached.

    Stayed in March 2023

  • Reviewed: 6 March 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • King Suite with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Pool and hot tube was dirty .. was overcrowded

    Rooms were clean.. staff was good and friendly.

    Stayed in March 2023

  • Reviewed: 4 March 2023

    7.0
    A comfortable refuge from an ice storm power outage that allowed us to meet all our needs.
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The staff was not consistently the same level of professional and friendly

    Excellent breakfast and selection beyond expectations

    Stayed in February 2023

  • Reviewed: 10 January 2023

    7.0
    It was still nice.
    • Leisure trip
    • Couple
    • Suite with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    That the waterfall for the pool wasn't working.

    The bed was comfortable.

    Stayed in January 2023

  • Reviewed: 8 January 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Pool was.closed even after calling before stay to verify. It was open briefly but very overcrowded and then closed suddenly. . Kids were very disappointed. Also arranged late checkout yet housekeeping knocked and entered at 1045 startling my kids.

    Bed was comfortable. Location convenient.

    Stayed in January 2023

  • Reviewed: 25 December 2022

    8.0
    Good hotel, would probably stay again.
    • Leisure trip
    • Family with young children
    • Double Suite with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    The outlets were kinda loose, hard to keep our chargers plugged in. It was so cold there was ice on the inside of the sliding door, we did have lower than average temps though, but the heat worked good. I wish they had coffee available all day in the lobby but they close it with breakfast. Just minor things, so not bad really.

    The staff was very friendly and helpful, even during a huge winter storm right at Christmas. The cooked to order breakfast was yummy. Room was spacious and comfy. Nice pool, nice excersizing room.

    Stayed in December 2022

  • Reviewed: 5 December 2022

    8.0
    overall happy with the stay 👍😃
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    some what expensive

    it was nice and clean

    Stayed in December 2022

  • Reviewed: 18 November 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Suite with Balcony
    • Stayed 1 night
    • Submitted via mobile

    I reserved a room with a balcony and they did not have one

    Stayed in November 2022

  • Reviewed: 10 November 2022

    8.0
    Nice stay, one night.
    • Leisure trip
    • People with friends
    • King Suite with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Pool was too busy, for too long. Breakfast was average.

    Clean , comfortable, good location.

    Stayed in November 2022

  • Reviewed: 27 October 2022

    8.0
    other then what I write earlier the stay was nice and the free hot breakfast was good. Wish there was more variety at th
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    one elevator was already not working then another elevator stopped working. I also did not enjoy the kid party taking place next year’s my room it was loud and a lot of banging and rumbling

    free parking, near restaurants and shopping and the social reception

    Stayed in October 2022

  • Reviewed: 27 September 2022

    7.0
    Good
    • Couple
    • King Suite with Balcony
    • Stayed 1 night
    • Submitted via mobile

    the elevators didn’t work only one worked out the whole building

    Stayed in September 2022

  • Reviewed: 5 August 2022

    8.0
    Overall, we enjoyed our stay. Good place to get away for a weekend of relaxation.
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 1 night

    Roof was leaking. Refrigerator in room was not working, but was quickly replaced.

    Breakfast was very good. Pool and jacuzzi were nice. Rooms were a good size.

    Stayed in August 2022

Showing 1 – 25

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