710 Monroe Avenue NW , Grand Rapids, MI 49503, United States
#6 of 61 hotels in Grand Rapids
Guests' ChoiceBased on 503 hotel reviews
9.0Cleanliness
9.4
Comfort
9.4
Location
9.3
Facilities
9.3
Staff
9.4
Value for money
8.5
Free WiFi
8.8
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End of dialog contentReviewed: 15 May 2023
Renee
United StatesRooms are amazing, clean & comfy! Awesome staff & breakfast
Stayed in May 2023
Reviewed: 11 May 2023
Haley
United StatesThis is a very minor thing, but I found myself wishing I knew when we had to be out of the room in time for housekeeping to take care of the room. One morning, we left for the day at 11 and had missed our window. It wasn't a big problem for us, but it would have been good to know.
This was a wonderful hotel! The included breakfast was so much better than a standard continental breakfast, and the pool area was beautiful and perfectly clean. The amenities made our stay so comfortable.
Stayed in May 2023
Reviewed: 8 May 2023
Tia
United StatesIt was a newer build and it was comfortable and quiet.
Stayed in May 2023
Reviewed: 23 April 2023
Susan
United StatesAbsolutely nothing we didn't like.
Location was great and so accesible to restaurants and in particular Meijer Gardens. The room was immaculate and though we didn't request a handicap access room, we enjoyed the largeness of the room. The staff was wonderful and we thought the breakfast was outstanding. Beautifully appointed common areas and also the complimentary drinks and snacks was a very nice perk.
Stayed in April 2023
Reviewed: 10 April 2023
Shirley
United StatesI have no complaints
very clean and staff was very helpful and polite. complimentary drinks and breakfast
Stayed in April 2023
Reviewed: 9 April 2023
Amanda
United StatesMy daughter wished there were waffles or pancakes but she was fine with the cereal and fruit options, and bacon or course
Impressive chef prepared omelette station. Very good choices for breakfast especially for kids.
Stayed in April 2023
Reviewed: 6 April 2023
Martina
United StatesNothing to complain about
It was beautiful and clean
Stayed in April 2023
Reviewed: 3 April 2023
Gwendolyn
United Statesbathroom-only one hook. couldn’t hang our towels
clean and easy
Stayed in April 2023
Reviewed: 3 April 2023
Vicki
United StatesBreakfast setup and selection was nice. However, the French toast was cold both days. There were a few ladies working on the floor that were very rude and obviously not happy with their jobs. They were expressing their frustrations with having to clean up behind people at the food counter by snapping at guests about not closing the lids to the food trays, and I overhead one lady curse because someone left bacon sitting on the counter. There were many things we saw that made it clear these women were very frustrated. I just wish they hadve been more professional and had done their complaining privately. A few kf the breakfast staffs attitude is the main complaint. The other is that I called the front desk to request towels. I was told they were so busy that the towels wouldn't be brought until later. I went down to get the towels myself and was told they didn't have any, and if I could allow them to take them to my room later.
Stayed in April 2023
Reviewed: 2 April 2023
Kevin
United StatesStaff was nice and very attentive.. Beds were so comfy . Breakfast was over the top . The only complaint was the parking garage did not accept the room card . Pool towels were very hard to get . Would highly recommend friends to stay here
Stayed in April 2023
Reviewed: 29 March 2023
Shaylee
United StatesEverything was amazing. Cooked to order omelettes, indoor/outdoor jacuzzi and bar/restaurant attached are awesome perks.
Stayed in March 2023
Reviewed: 19 March 2023
Kimnberly
United StatesThe view was beautiful and the breakfast was fantastic!
Stayed in February 2023
Reviewed: 15 March 2023
William
United StatesPower issues throughout the stay.
Breakfast
Stayed in March 2023
Reviewed: 11 March 2023
Erica
United StatesLots of kids, paying for parking
room, bar on 2nd floor & free dinner drinks
Stayed in March 2023
Reviewed: 21 February 2023
Leeann
United StatesThere wasn't anything I didn't like. We enjoyed our stay.
The staff was very friendly. From the front desk to the ones working breakfast and the bar during the cocktail hours.
Stayed in February 2023
Reviewed: 20 February 2023
Shellee
United Statestraffic in downtown GR
clean, very nice interior, very friendly staff & very accommodating! Excellent breakfast ❤️
Stayed in February 2023
Reviewed: 13 February 2023
Martha
United StatesNothing, everything was great:)
The breakfast was wonderful, as was the indoor/outdoor hot tub!
Stayed in February 2023
Reviewed: 9 February 2023
Garth
United StatesLove the location. within walking distance of some great sights. Great pool and hot tub! Wonderful breakfast!
Stayed in February 2023
Reviewed: 6 February 2023
Michael
United StatesThe room was spacious and nicely decorated.
Stayed in February 2023
Reviewed: 30 January 2023
Hengy
United Statesgrand appearance
Stayed in January 2023
Reviewed: 23 January 2023
Russell
United StatesFriendly
Stayed in January 2023
Reviewed: 23 January 2023
Joanna
United StatesNo complaints
everything seemed nice and clean
Stayed in December 2022
Reviewed: 20 January 2023
Keri
United Statespool is a little small and can be quite busy with kids. luckily, they have adult hours in the late evening that they actually enforced which was really nice
Breakfast was amazing. Normally we don't take advantage of the hotel breakfast every day, but it was so good we had no need to go elseware
Stayed in January 2023
Reviewed: 19 January 2023
Kim
United StatesThe amenities were beautiful, great lobby, bar attached to hotel, the breakfast bar was definitely one of the best, it had omelette station.
Stayed in January 2023
Reviewed: 12 January 2023
James
United StatesI didn’t like that even after staying there, I had to pay $20 to park in a structure associated with the hotel
Everything was amazing, from the staff all the way down to the amenities! I’ll definitely be staying there on my next visit
Stayed in January 2023
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