309 West San Francisco Street, Santa Fe, NM 87501, United States
#13 of 44 hotels in Santa Fe
Guests' ChoiceBased on 688 hotel reviews
8.5Cleanliness
9.0
Comfort
9.1
Location
9.6
Facilities
8.6
Staff
9.0
Value for money
7.8
Free WiFi
8.0
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End of dialog contentReviewed: 6 July 2024
Timock
United StatesThe hot tub at the pool wasn’t hot water and only one of the two hot tubs were working (jets would turn on etc) but water was cold in both hot tubs. Our shower drain didn’t work our first night, so we had to be super quick about showering. It did get fixed the second day. Double beds are too small.
Location! Valet parking at hotel was great and the valet staff were so kind and helpful. The beds are really comfortable. The pool area is beautiful.
Stayed in July 2024
Reviewed: 4 July 2024
Larry
United StatesFor a room that expensive, I would have expected a much nicer, modern bathroom, with an excellent shower. Our shower was the worst part of the room, the floor of the shower was uneven, and the shower head restricted the water so much, it was hard to take a real shower. Shower was acceptable, but not what you would expect from a resort style hotel.
Overall, the hotel was well-restored and maintained. Look appropriate to its location in Santa Fe. Very well kept on the outside.
Stayed in June 2024
Reviewed: 3 July 2024
Sarah
United StatesRooftop Pool!
Stayed in July 2024
Reviewed: 2 July 2024
William
United StatesClose to plaza.
Stayed in July 2024
Reviewed: 1 July 2024
Robert
United StatesThe doors between rooms and to the hall allow all noise to enter the room. You can hear people speaking quietly next-door, or in the hallway.
Very nice hotel, and a perfect location
Stayed in June 2024
Reviewed: 29 June 2024
Lecia
United StatesNo down side
Really helpful staff that listened when I asked for a earlier check in and texted as soon as they could accommodate. Great location with simple rooms but well appointed. The parking garage is a great bonus in such a busy town with difficult parking.
Stayed in June 2024
Reviewed: 24 June 2024
Morris
United StatesNothing
Excellent location
Stayed in June 2024
Reviewed: 21 June 2024
Annette
United StatesOur shower had a clogged drain. They were able to put chemicals in the drain but we had to use another room to shower. I was not able to call front desk the first day we arrived when we first arrived to let them know about the issue.
Hotel is in a great location and staff was great!
Stayed in May 2024
Reviewed: 2 June 2024
Paul
United StatesThe most amazing bed I've slept in a long time (several years).
Stayed in May 2024
Reviewed: 27 May 2024
Kara
United StatesI cant think of anything!
I loved everything! The spa was a treat! Everyone working at the hotel were super friendly! Rooms were meticulously cleaned everyday. The valet staff were prompt and friendly! Hotel location was in walkable distance to most things in the downtown area! Would definitely stay there again!
Stayed in May 2024
Reviewed: 24 May 2024
Terry
United StatesGreat service, great location, beautiful hotel.
Stayed in April 2024
Reviewed: 23 May 2024
Betty
United StatesNo towel racks in the small bathroom. Our light fixture in the entry was out and the hotel was not able to fix it. Lighting in the room was very low. The drapes were sadly difficult to open. The patio was not usable because the patio furniture was dirty. Booking.com misrepresented the information about the Resort Fee so I reported this to both booking.com and the hotel.
The hotel room was ok. The Housekeeping staff was great. Came everyday at the same time and did a good job of cleaning the room and making the bed. The food at the hotel was very good. Valet service for car and baggage handling was good.
Stayed in May 2024
Reviewed: 20 May 2024
Rowena
United StatesN/A
Breakfast was excellent. Staff was attentive and helpful. Restaurant was lovely.
Stayed in May 2024
Reviewed: 14 May 2024
Kristen
United StatesOnly restaurant in hotel was expensive and the neighborhood isn't the best to walk around in at night.
Very nice hotel, clean, great pool and service was outstanding. Hotel bar and spa were very nice.
Stayed in March 2024
Reviewed: 9 May 2024
Linda
United StatesNo shower pressure. Bed and pillows uncomfortable. Unfriendly staff.
Beautiful hotel
Stayed in May 2024
Reviewed: 8 May 2024
Jennifer
United StatesHey if it were more budget friendly that would be ok!!
Location. Design. Amenities. Rooftop pool & spa.
Stayed in May 2024
Reviewed: 4 May 2024
Meida
United Statesprice
excellently clean, comfortable rooms , excellent location
Stayed in March 2024
Reviewed: 4 May 2024
Jennie
United StatesThe location was central close to many local attractions. Easy to get around.
Stayed in May 2024
Reviewed: 3 May 2024
Julio
United StatesGreat location and the room was very spacious.
Stayed in May 2024
Reviewed: 2 May 2024
Jingchao
United StatesAmazing location, good facilities and nice staff
Stayed in May 2024
Reviewed: 30 April 2024
Irish
United StatesThe air conditioning did not work in the room. We did let staff know, but it was not fixed.
The hotel was clean and the staff was accommodating. I appreciated the text feature.
Stayed in April 2024
Reviewed: 27 April 2024
Sue
United StatesThe shower drain was clogged up. I reported it early in the morning, but it wasn’t fixed by 4 p.m. I called again, and a facility engineer came right away. He fixed the drain, but the chemicals he used were very smelly.
The location was great, and the room was very comfortable. The staff were helpful.
Stayed in April 2024
Reviewed: 8 April 2024
Melissa
United StatesVery clean and comfortable and location was perfect to walk to ever in the downtown area.
Stayed in March 2024
Reviewed: 6 April 2024
Alicia
United StatesCarpet and rooms a little out of date
The fire was nice, valet staff was very friendly, as was the guy who helped us get our fire going. The front desk receptionist was not as friendly.
Stayed in April 2024
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