Handicap shower seat was pulling out of the wall - not safe to sit on. Hand sprayer in shower had nowhere to hang it from, it was all wound up and just laying on the hand bars. The wall mount that should have held the handle was broken. I did report this to the front desk when I checked out so hopefully these issues will be remedied.

Location, friendly and helpful staff, bed was comfy.

Stayed in June 2024

The cocktails at the bar were very bad. There is no real breakfast, it's more of a small snack shop like in Covid times. There isn't even a dining room. The swimming pool is very small and VERY VERY old and in bad shape, water way too cold.

Perfect location and nice view. Price very reasonable. Parking price very good!! Staff generally very nice, professional and competent, except the barman who doesn't know how to make cocktails. The room was OK, with recently renovated bathroom. The bed was correct.

Stayed in May 2024

Tub filled as I showered. Dirt and debris in pool including dirty bandaid. I ran out onto patio lounge area barefoot near pool and stepped on glass.

Front desk great and beds comfy. Location was great!

Stayed in June 2024

The staff made everything harder than what it had to be , the lady and gentleman had an attitude rather than redirecting me . They told me I had to pay and extra $50 for if anything is damaged or out of place and still didn’t receive my money back after we cleaned the whole room for them

It was very convenient for me to maneuver around the city.

Stayed in June 2024

Staff wouldn't give later check out.

Good location. It was within walking distance of most places we wanted to visit.

Stayed in June 2024

Would have liked breakfast included

Subway was right outside the front door

Stayed in June 2024

The hotel has closed the sauna permanently and renovations were happening to the fitness center when we stayed June 8-10. The images of the pool on booking.com were taken either the day it was completed or got the Photoshop treatment. The glass windows were hazy, the pool had a weird metal bottom which lends to my belief that the water depth is inaccurate, it's a step ladder entrance so I could see a heavy set, disabled, or nervous person a little unsure about getting in and out. I did have to fling some floating hair clumps out of the pool too. I'm not sure how warm the pool would be in colder months but the room has many heaters on the walls. The plumbing in our room was off. The tub had a slow drain and the toilet flushed needed to be held down for the duration of the flush. I didn't feel the need to complain to the front desk about it but I did let them know at check out so someone could do a repair, I also noticed what appeared to be blood splatter near the windows on the wooden valence, note for the photos the valence is painted wood not metal so I cannot be rust. The breakfast buffet was $24 for adults and it seemed very high for the spread. A la carte is an option as well but it wasn't advertised when we went to the breakfast room. The food options were very similar to places that offer complimentary breakfast so the $24/seat seemed excessive. Knowing what I know now, I would have dined at a local eatery. Self Parking was $38 a night. I think having to pay for parking any time I stay at a hotel is ridiculous but it does seem like this particular garage might not have been owned by the hotel. You hotel room key is your ticket to the garage and you can swipe in and out as many times as you need to during the stay which is nice. I did not see a valet option which was fine, my husband hates using a valet.

My son loved the cookie upon arrival and they had regular and allergen friendly options. If you are going to Philly for anything Kimmel Center of the Arts related, PERFECT location. The Academy of Music was directly across from the hotel. The pool was a nice temperature that didn't require too much acclimation. The depth was posted as 4ft but I question that. My 7 year old was able to touch the bottom flat footed and still have his neck and shoulders of out of the water. He is still learning to swim so whatever height the pool was, was PERFECT for him. The pillows in the room were fantastic if you like softer, more pliable down style pillows. They were my favorite part of the room. The bacon was delicious.

Stayed in June 2024

Food wasn’t extremely hot when we at breakfast

Having a pool for by boys to enjoy,

Stayed in June 2024

The bed was very uncomfortable

Location

Stayed in June 2024

Na

Na

Stayed in June 2024

The bathroom toilets are very low to the floor really should upgrade Them

The staff was very helpful and nice

Stayed in May 2024

Parking can get pricy next door, the food at the restaurant was pretty bland.

Place was dated but clean. Easy access to places downtown.

Stayed in May 2024

My first room wasn't exactly what I was expecting

They were very understanding of my needs and wants. They changed my room when I didn't like my first room

Stayed in May 2024

The room could have been larger for price paid. Bed was a little too hard.

The hotel was centrally located and convenient. The staff was very friendly. Loved the cookies. Very clean.

Stayed in May 2024

some of the staff were a little rude to people and it made the experience okay. We are okay with the stay but it wasn't the greatest place to stay.

The location was great and it was great for what we needed from it. We had dinner and stayed the night

Stayed in March 2024

There was only one person checking in guests even though it was 4 p.m., the earliest check-in time. The vehicle/street noise was very loud making it difficult to sleep

The location was good, and the room was comfortable

Stayed in April 2024

I wish I had a microwave in the room. I wished I could’ve streamed from my cellular device to the TV. However I am not sure if the Samsung tv was compatible with my Apple device for streaming or screen sharing,

I enjoyed the quietness and cleanliness. I also like the gym and pool.

Stayed in March 2024

Very thin Hotel Walls

Downtown Philadelphia! Pull Right up to the Door the Kindest Guys Will help You Load/Unload your Luggage! Parking Garage connected ($38daily)Greeted on Entrance to Hotel! Easy Check-In /Out!Updated Amenities! Awesome Location! Very Thin Hotel Walls is the Reason for the 9 Id Still Plan to Stay Again!

Stayed in March 2024

Things in our room were stained (office chair), and broken (leg of the dresser), it just didn’t seem well maintained. Parking is convenient but extremely expensive at $38 a night.

Loved the comfortable beds, the location, and the friendly staff.

Stayed in March 2024

Had to wait for a microwave

Did not eat breakfast at the hotel. It was cheaper to eat somewhere else.

Stayed in March 2024

Waiting on the elevator and the store inside prices are ridiculous other than that I enjoyed my stay

Staff and room where nice I would come again

Stayed in February 2024

The water in the shower was not as warm as I’d like.

Stayed in February 2024

A little rust stain in tub but rest of room was beautiful. Had a corner room overlooking city which was fun but ended up being really noisy throughout the day and even until like 12:30 am (drag racing sounds , horns etc ) I realize it’s a city though and to insulate the room from outside noise isn’t possible if you want a view of city.

Large lobby, good food at on site restaurant and very conveniently located for shows and other activities. Had its own garage with easy access.

Stayed in February 2024

The location

Stayed in February 2024