350 West 40th Street, Hell's Kitchen, New York, NY 10018, United States
#377 of 421 hotels in New York
Guests' ChoiceBased on 9077 hotel reviews
7.1Cleanliness
7.6
Comfort
7.6
Location
8.5
Facilities
7.1
Staff
7.8
Value for money
7.2
Free WiFi
7.5
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End of dialog contentReviewed: 27 June 2024
Rami
JordanHotel don't accept cash , also The deposit it's must done by visa or master ...etc online payment .
Verrrrry nice view from the floor 28 - tours side ,room have coffee machine and coffee Also almost of floors have ice machine Location is good Cleanliness is good
Stayed in June 2024
Reviewed: 26 June 2024
Robin
United StatesBathroom door didn't close all the way. No mini fridge (to be fair, the description of the room didn't say there would be one). Front staff, around 11am, was rude. Waiting on elevators was frustrating. They should make one set dedicated to top half of building the other set to the bottom half.
Location was good, room was clean. Bell hop/luggage handler was really nice.
Stayed in June 2024
Reviewed: 26 June 2024
Ruberto
AustraliaThe lifts and all the homeless people who hung out front
Very convenient
Stayed in June 2024
Reviewed: 25 June 2024
Tavishi
IndiaThe restaurant had a very limited menu and the food tasted average.
The hotel has the best location. The functionality of everything in the hotel is superb. The rooms are small but neat and the windows can be opened, hence the room can be aired. We had a wonderful stay.
Stayed in June 2024
Reviewed: 24 June 2024
Rachael
United Kingdom- no mini fridge - small room and bathroom - reception area smelt weird
- staff nice - lifts were quick - nice view from room - comfy bed
Stayed in June 2024
Reviewed: 24 June 2024
Abdullah
Saudi ArabiaRoom was small for a family. There was not enough space after opening luggage.
Location
Stayed in June 2024
Reviewed: 24 June 2024
Lee
United StatesNot enough elevators. And bed was uncomfortably hard
Location
Stayed in June 2024
Reviewed: 23 June 2024
Amy
United StatesFront desk set up makes it difficult to get to agents. Pillar in middle.makes it hard to see. Often there were 3 people behind the desk but only 1 helping. It's a busy place and there should be a better process for getting to someone. Elevators are slow. Both sets are on same call button system so while I pushed the buttons for the one I am in front of the other one comes and someone else gets the elevator. Flow for both these areas needs improvement Beds weren't the most comfortable.
Lots of choices for breakfast buffet Bellman were very nice and helpful with information Hotel was pretty clean
Stayed in June 2024
Reviewed: 23 June 2024
Sarah
AustraliaWe arrived and there were five people checking in, it took us almost 40 minutes with staff that were really quite unpleasant. We were then advised the rooftop wasn't available (only one person in our group was told this) which was disappointing but not the end of the world. The lifts take forever so add on about 15 mins each time. The rooms are getting tired but the beds are comfortable and free coffee and tea is good. Our friend who had booked with us arrived a day after and was told her booking was cancelled without explanation (advised they tried to call and email, then said they didn't have their email address to send them the cancellation) and provided no help as to where else to stay (not even the other partner locations). The per night charge is not refunded for about 30 days which seems a lot given most is 7-10 days. It feels not great writing a negative review however the front desk team really were unpleasant and it does not give a good welcome or impression.
The price was ok for the location - walking distance to subway, a great coffee place and pizza shop next door. The rooms are a good size if travelling solo too. The cleaning team are really friendly.
Stayed in June 2024
Reviewed: 22 June 2024
Alan
IrelandAir con was very loud in the room.
Location was good. Near Times Square and Subway
Stayed in June 2024
Reviewed: 22 June 2024
Yvette
United StatesI didn't like the elevator wait time...I understand it's a busy place..sometimes yr waiting a good 15 minutes...then when u get in there it's like everyone is trying to get in so yr in there like sardines..and then it's hot in there...no microwave or refrigerator...no ice on the odd level floor...u have to go to the even floor..u get there and it's not working...
When we went to check in, it was way earlier than our check in time but they still let us check in...they greeted us with smiles..very welcoming...they took our bags up to our room for us...buffet breakfast is good....location is good...
Stayed in June 2024
Reviewed: 22 June 2024
Mediawise
United StatesRoom was small modern and efficient. Ventilation was a problem on a hot summers day. By NYC standards this room was normal, but NYC is very expensive, thus we would not have booked this type of room outside of the city. Hotel facilities were good and location excellent.
Stayed in June 2024
Reviewed: 20 June 2024
Suem3
AustraliaVery small room. Location in a rougher area.
Was close to the bus terminal. Great bathroom.
Stayed in June 2024
Reviewed: 19 June 2024
Ana
United StatesI paid a $50 for deposit and I didn’t receive back yet I don’t know what’s going on
Stayed in June 2024
Reviewed: 19 June 2024
Gemma
AustraliaThe wait for the lift, a very long check in process. Also my friend's reservation was cancelled due to their credit card being changed which was very disappointing. Also we booked based on it having a rooftop bar which was closed.
Great location, clean and tidy rooms, great views
Stayed in June 2024
Reviewed: 17 June 2024
Natalie
United KingdomLobby and lifts were dated. Check in staff member was rude. Location was central but would have struggled alone.
Room was modern and clean
Stayed in June 2024
Reviewed: 16 June 2024
Catherine
United KingdomIt was quite expensive, the room was quite small, and although it was clean, the hotel seemed a bit scruffy and could have done with some redecoration.
The location is fantastic - a short walk away from Times Square and close to penn station and the subway for transport to other areas.
Stayed in June 2024
Reviewed: 16 June 2024
Anthony
United KingdomLocation and decent rooms
Stayed in June 2024
Reviewed: 16 June 2024
Ashish
IndiaThey shifted us to another hotel the night we checked in claiming ACs are not working. And then told us to check in the next morning again. Very inconvenient
Stayed in June 2024
Reviewed: 15 June 2024
Hannah
United KingdomThe lift situation was chaotic. Staying on 29th floor meant you were stopped on every single floor throughout the day! The staff were not that helpful. We had luggage delivered the first night and asked to be informed but they didn’t tell us when it arrived.
The location was ideal, the room was average sized for NYC
Stayed in June 2024
Reviewed: 14 June 2024
Ann
United StatesNo curb appeal what so ever. Front has broken ugly furniture. If we sat down we would fall between the ugly broken runs on the seating. Front desk is busy, I understand, but no “hello, welcome” nothing!
The bell boys were AMAZING!!! All the credit goes to them! So very helpful in every way!!
Stayed in June 2024
Reviewed: 13 June 2024
Simon
SingaporeRoof bar was closed during my stay. Neighbourhood was filled with homeless and unsavoury characters. Staff and services were lukewarm at best.
It is located just across from the subway and within walking distance to Times Square and has many eateries nearby.
Stayed in June 2024
Reviewed: 12 June 2024
Carolyn
United StatesWe tried walking down the B staircase from our 6th floor roomto the lobby. There was no access to the lobby, and we couldn't find any exit that got us to either the lobby or outdoors. This a serious fire hazard. If we had tried to use the B staircase during a fire we'd be toast. Totally unacceptable.. We subsequently checked out the A staircase and that was ok. But all the signs indicated that the B staircase was a usable fire exit. Truly dangerous. Shame!
Nice facility, great location, great staff
Stayed in June 2024
Reviewed: 12 June 2024
Carl
New ZealandA bigger foyer would have been nice.
Great location, the staff were very helpful and friendly. It was nice having access to the gym as well.
Stayed in April 2024
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