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  5. Reviews of DoubleTree by Hilton Alana - Waikiki Beach

Reviews of DoubleTree by Hilton Alana - Waikiki Beach 4 stars

1956 Ala Moana Boulevard, Waikiki, Honolulu, HI 96815, United States

#216 of 324 hotels in Honolulu

Guests' Choice

Review score

Based on 67 hotel reviews

7.1

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    8.1

  • Location

    8.2

  • Facilities

    7.4

  • Staff

    7.6

  • Value for money

    6.8

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Showing 1 – 25

  • Reviewed: 3 September 2024

    7.0
    Good stay clean and friendly but a bit overpriced
    • Leisure trip
    • Family with young children
    • Two Queen Beds City Mountain View
    • Stayed 4 nights
    • Submitted via mobile

    Price was a bit high

    Clean and accommodating

    Stayed in September 2024

  • Reviewed: 6 August 2024

    8.0
    Very good
    • Leisure trip
    • Group
    • Two Queen Beds City Mountain View
    • Stayed 2 nights
    • Submitted via mobile

    Valet only parking.

    Cookies, staff was friendly, workout facility

    Stayed in July 2024

  • Reviewed: 24 June 2024

    8.0
    Still here and having a great time other then running into the one bad worker out of a great staff members. Here
    • Business trip
    • Solo traveller
    • Two Queen Beds City Mountain View
    • Stayed 1 night
    • Submitted via mobile

    had a one worker that was not fun to talk but everyone and everything was great other then than

    Property was great close to everything I had to do and great view I would say

    Stayed in June 2024

  • Reviewed: 21 April 2024

    8.0
    The Hilton Double Tree Alana is a recommended low budget option.
    • Leisure trip
    • Couple
    • King Room with City Mountain View
    • Stayed 1 night

    The reception staff could have been a little more effusive when welcoming guests, They weren't impolite but as they are usually the first contact point, first impressions count.

    The room itself, It was larger and better furnished than I anticipated. The bed was comfortable and large, S9oft furnishings were five star standard.

    Stayed in April 2024

  • Reviewed: 5 April 2024

    6.0
    Got the job done, but price doesn't match amenities
    • Leisure trip
    • Family with young children
    • One-Bedroom with View - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Paid for a one bedroom suite with view, the view was the backside of a building and parking lot. I wouldn't really consider the room a suite either, it's just slightly larger than a standard hotel room with a couch and a sink in the living area. If the bedroom was actually separated (with more than sliding basically closet doors) and had its own tv then possibly a suite.

    Location is great, walking distance to beach, shopping and so many restaurants.

    Stayed in April 2024

  • Reviewed: 14 March 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Two Queen Beds Partial Ocean View
    • Stayed 3 nights
    • Submitted via mobile

    Elevators at times were very busy so had to wait for a while

    Very clean, friendly staff, breakfast was included

    Stayed in March 2024

  • Reviewed: 9 July 2023

    6.0
    Not good value for money, but comfortable and well located
    • Leisure trip
    • Family with young children
    • One-Bedroom with View - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Property is dated and poorly decorated - didn’t feel like a ‘Hilton’ hotel Male staff member wouldn’t let me check in as my husbands name was on booking. He was parking the car fairly far away. I had his passport and licence as well as the card used for booking. I had made the booking and paid for it, and was accompanied by our 4 children. He wasn’t helpful or pleasant, so we left without checking in. Came back some hours later to complete and got a different staff member who was lovely.

    Nice beds Nice toiletries Some staff helpful Reasonably good location in Waikiki

    Stayed in July 2023

  • Reviewed: 24 May 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room with Partial Ocean View
    • Stayed 8 nights
    • Submitted via mobile

    the only negative I have is that the pool was closed. I completely understand that this will happen at times but there was no mention on any websites or when booking that the pool was not accessible and that we would need to go to Hilton Hawaiian Village if we wanted a swim.

    the property was clean, staff were lovely and location was far enough that it was quiet but you could walk to the main part of Waikiki.

    Stayed in May 2023

  • Reviewed: 21 March 2023

    7.0
    Good location, but pool wasn’t as nice as expected.
    • Leisure trip
    • Couple
    • King Room with Partial Ocean View
    • Stayed 4 nights
    • Submitted via mobile

    The pool was not as expected from the photos as it wasn’t nearly as nice as they made it look. The rooms are a bit outdated looking and should be updated soon. Very disappointed in the quality of this hotel especially when compared to other really nice doubletree locations I’v visited.

    Close to the beach, Hilton Hawaiian village and the restaurants and shops.

    Stayed in February 2023

  • Reviewed: 29 December 2022

    7.0
    nice clean hotel view is beautiful from the balcony
    • Family with young children
    • Two Queen Beds City Mountain View
    • Stayed 4 nights
    • Submitted via mobile

    parking is not free and beds are too small

    clean, breakfast and location

    Stayed in December 2022

  • Reviewed: 16 April 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room with Partial Ocean View
    • Stayed 4 nights

    Parking was a little weird and if you got in too late then there was no available parking that we knew of.

    Location is close to a lot of what we wanted to see and experience

    Stayed in April 2022

  • Reviewed: 27 September 2024

    5.0
    OK, but ......
    • Business trip
    • Solo traveller
    • Two Queen Beds City Mountain View
    • Stayed 7 nights
    • Submitted via mobile

    Beware the hidden resort fee! that you will be charged in addition to the listed price. $35 per day extra plus taxes, and it is hardly a resort.. Breakfast? Revolting! Restaurant? Average plus a serving of attitude from the staff. I will stay elsewhere next trip!

    Clean and comfortable.

    Stayed in September 2024

  • Reviewed: 24 September 2024

    4.0
    Ok
    • Leisure trip
    • Family with young children
    • Two Queen Beds City Mountain View
    • Stayed 3 nights
    • Submitted via mobile

    The hotel did not offer anything. What they call resort fee is ridiculous. Over priced for nothing.

    I liked that property was close to the beach

    Stayed in September 2024

  • Reviewed: 24 September 2024

    9.0
    Really easy walk to the rest of Waikiki, and close to the beach. Found service food and all round an enjoyable stay
    • Leisure trip
    • Couple
    • King Room with City Mountain View
    • Stayed 6 nights
    • Submitted via mobile

    N/a

    Location Clean Comfy Nice pool

    Stayed in September 2024

  • Reviewed: 23 September 2024

    4.0
    Disappointing
    • Leisure trip
    • People with friends
    • Two Queen Beds City Mountain View
    • Stayed 1 night
    • Submitted via mobile

    The bed & pillow smelled like cigarettes and looked like it wasn’t cleaned properly.

    The location was food. It was close to convenience stores.

    Stayed in August 2024

  • Reviewed: 20 September 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Two Queen Beds City Mountain View
    • Stayed 5 nights

    EVERYTHING WAS EXCEPTIONAL!

    EVERYTHING ABOUT THIS PLACE WAS EXCEPTIONAL. FROM THE ROOMS, TO THE STAFF, TO THE LOCATION IT WAS AT. STAF WAS SO FRIENDLY AND ACCOMADATION, THE ROOM WAS VERY CLEAN AND HAD GREAT VIEWS OF THE FIREWORKS AT NIGHT. THE RESTAURANT FOR THE BREAKFAST BUFFET WAS ALWAYS VERY GOOD, FRESH AND CLEAN. THE BEST PART ABOUT THIS HOTEL IS MARIA IN THE BREAKFAST HOTEL. SHE TALKED TO US EVERY MORNING AND SHOWED US SOME COOL PLACES TO VISIT AND GAVE US GREAT TIPS. SHE CARED ABOUT OUR TRIP BEYOND OUR STAY AT THIS HOTEL. WOULD DEFINITELY USE THIS LOCATION AGAIN ESPECIALLY SINCE ITS LOCATION IS GREAT AND PERFECT WALKING DISTANCE TO MANY GOOD SPOTS!

    Stayed in August 2024

  • Reviewed: 31 July 2024

    9.0
    Lovely Stay at Double Tree
    • Leisure trip
    • Couple
    • King Room with City Mountain View
    • Stayed 1 night
    • Submitted via mobile

    Large room with great space. Big bed with super comfy pillows and linen. Nice toiletries available. Helped to have a fridge in room. Great location, not far from anything. :)

    Stayed in July 2024

  • Reviewed: 11 May 2024

    9.0
    Family friendly :))
    • Business trip
    • Family with young children
    • Two Queen Beds City Mountain View
    • Stayed 5 nights
    • Submitted via mobile

    None

    All the employees are wonderful & helpful. And the room was very clean & comfortable. Also as I brought my 4 year old son, pool at the hotel was a big help whenever he felt like I could bring him there to release his extra energy. Definitely worth coming back.

    Stayed in May 2024

  • Reviewed: 9 May 2024

    9.0
    Amazing hotel people
    • Business trip
    • Family with young children
    • King Room with City Mountain View
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    All the staff there was amazing. Very sweet & helpful, the welcoming atmosphere was exceptional. Highly recommended for family stay. Actually anybody would like to feel more close & warm atmosphere.

    Stayed in May 2024

  • Reviewed: 3 May 2024

    10
    Relaxing perfect stay
    • Business trip
    • Family with young children
    • Two Queen Beds City Mountain View
    • Stayed 2 nights
    • Submitted via mobile

    None

    Clean & comfortable facility & most of all they have amazing staff, very caring & helpful.

    Stayed in May 2024

  • Reviewed: 23 March 2024

    1.0
    Very poor
    • Solo traveller
    • King Room with City Mountain View
    • Stayed 1 night
    • Submitted via mobile

    I booked a room with a bathtub. When I got there, front desk told me that it did not include a bathtub. He told me that they are not liable because I made a booking via a 3rd party which is booking.com I had to shell out additional money just to have the bathtub. Please sort out your $h*t.

    Stayed in March 2024

  • Reviewed: 17 March 2024

    9.0
    Excellent
    • Business trip
    • Couple
    • King Room with City Mountain View
    • Stayed 5 nights
    • Submitted via mobile

    Staff

    N/A

    Stayed in February 2024

  • Reviewed: 12 February 2024

    9.0
    It was a memorable experience
    • Leisure trip
    • Family with young children
    • One-Bedroom with View - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing we didn’t like

    Everything! The staff, pool, price, location, Buffett and cleanliness!

    Stayed in February 2024

  • Reviewed: 6 November 2023

    3.0
    Poor
    • Leisure trip
    • Couple
    • King Room with City View - Disability Access
    • Stayed 2 nights

    Check in process, too pricey parking and insane resort fee including DVD, it is 21st century right?

    OMG, not much.

    Stayed in October 2023

Showing 1 – 25

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