259 Gentle Springs Lane, Diamond Bar, CA 91765, United States
#3 of 3 hotels in Diamond Bar
Guests' ChoiceBased on 230 hotel reviews
7.2Cleanliness
7.8
Comfort
7.6
Location
8.0
Facilities
7.4
Staff
7.9
Value for money
7.3
Free WiFi
7.8
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End of dialog contentReviewed: 2 September 2024
Rose
United StatesBreakfast items, not many choices, no eggs, sausages not provided.
Room was clean and remodeled.
Stayed in September 2024
Reviewed: 31 May 2024
Bossenbroek
United StatesMore sitting in the big area
It was okay the metal bedframe
Stayed in May 2024
Reviewed: 23 April 2024
Ericka
United StatesThe brightness of the room and how private it felt
The room was spacious and very humble
Stayed in April 2024
Reviewed: 26 December 2023
Jolly
United StatesLocation and breakfast options.
Stayed in December 2023
Reviewed: 18 December 2023
Emiko
United StatesI had to walk to upstairs for ice machine but motel was almost empty so I understand no use turning all the ice machine on..
Perfect!
Stayed in December 2023
Reviewed: 20 November 2023
Abe
United StatesOver all goo place
The room was a good size and clean, and very comfortable.
Stayed in November 2023
Reviewed: 8 November 2023
Barry
United StatesI didn't like the cable(television) choices that was provided. You need more movie and sport channels.
Stayed in October 2023
Reviewed: 24 September 2023
Christa
United StatesFelt a little dark around the exterior of the buildings on the way to my room.
They are in the process of a huge remodel!! New everything and very updated
Stayed in September 2023
Reviewed: 4 July 2023
Sara
United StatesThe continental breakfast wasn’t very good.
Location
Stayed in May 2023
Reviewed: 17 April 2023
Mccarty
United StatesBreakfast could be much better with a couple of changes. There is no Half & Half for the coffee - just powdered creamer )-: They offer 'make your own waffles', but there was no syrup. The scrambled eggs are powdered. They offered packets of Oatmeal, but the water to make it isn't hot enough and there is no microwave, so the Oatmeal isn't edible. They had fresh blueberries out to put with the Yogurt (dispensed out of a big machine, so did not know the nutritional info. / ingredients) - but the blueberries had not been washed, and several were smooshy/over ripe). The girl who worked the breakfast room on Sat. was extremely friendly.
We were visiting the area for a Swim Invitational at Mt. San Antonio College. This property is a quick drive there. Also convenient to restaurants and stores. Plenty of parking. The grounds were nicely kept. The rooms were clean. Breakfast was just OK. We had to move rooms because the toilet did not flush properly in the 1st Room we were given. The property literally borders the Freeway, so when you are on the back side it is very noisy (Even numbered Rooms). One of the reasons I booked this property is they offered a Fridge & Microwave. Upon arrival no Microwave in the Room and our in room coffee pot did not work. I asked about this, because I drink Tea at night. We were told 'all microwaves were removed from the rooms in anticipation of remodeling the rooms'. That was disappointing. They should update their Web Site to reflect. We booked thru Booking.com and 4 hours before we were supposed to check in I guess Booking.com ran the Credit Card we used to book the Room, and for some reason (still unknown), the card was declined - so the reservation was cancelled. The proprietors of this Motel were nice to reinstate the reservation when we arrived and gave us the same rate.
Stayed in April 2023
Reviewed: 17 April 2023
Angelica
United Statesthe metal under the bed it was so uncomfortable we didn’t sleep well
it was clean the staff was friendly
Stayed in April 2023
Reviewed: 13 March 2023
Krystal
United Statesthe room smelled like wet carpet
the room was big
Stayed in March 2023
Reviewed: 5 October 2022
Melody
United Stateswill be better when construction is finished.
nice room. comfortable bed
Stayed in October 2022
Reviewed: 4 October 2022
Alisha
United StatesAir conditioner was not very powerful, room was hot and stuffy upon arrival. Noisy due to location right beside the freeway.
Clean, nice staff, good breakfast.
Stayed in September 2022
Reviewed: 25 September 2022
Christina
United Statesmore access to electrical plug options. we had a hard time finding a place to plug in our cell phones and electronics
it’s very quiet and kind of out of the way. didn’t stay in a room that faced the freeway. but the inside rooms are very quiet.
Stayed in September 2022
Reviewed: 20 August 2022
Maricel
United StatesThe room is outdated and it's located right by the freeway so it was loud. The hotel door is open to the public. I couldn't find a working ice machine.
The free breakfast was great. The location is great too. Lots of restaurants and grocery store walking distance The price is really acceptable The front desk people were great
Stayed in July 2022
Reviewed: 2 August 2022
Anthony
United Statesno comments
location
Stayed in July 2022
Reviewed: 11 July 2022
Waiche
United StatesClosed early
Stayed in July 2022
Reviewed: 5 July 2022
David
United StatesThe TV in our room did not work properly. A repair man came and gave us a new HDMI cable, but very quickly it stopped working again. Also, the shampoo container that was provided was almost empty.
Breakfast was very good, but it should be extended beyond 9 am so you don't have to rush to wake up and get there before breakfast ends.
Stayed in July 2022
Reviewed: 26 June 2022
Liliana
United Statesthe hot tub looks green 😝😝😝 didn’t want to go in 🤢
soft mattress
Stayed in June 2022
Reviewed: 22 May 2022
Lisa
United Statesit was quiet for being close to the freeway and had nice grounds. The maids and other staff were very helpful and attentive.
Stayed in May 2022
Reviewed: 22 April 2022
Luis
United Statesconstruction is old, and in general everything needs a renovation, Unfortunately always is the same with the Best Western
Location
Stayed in April 2022
Reviewed: 6 April 2022
Bowmn
United StatesThe amount time of time it takes to get your deposit back on your card
Stayed in April 2022
Reviewed: 2 March 2022
Jose
United StatesThe smashing of the doors next to my room to loud
Stayed in February 2022
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