Shower bottom was very slippery and no anti slip protection! Wall safe was pulled off of the wall and sitting on the floor! No desk clerk! A new video monitor for talking to a remote person for check in /out! Not easy to understand when they talk!

Elevator was not working morning of day one and we were on the 3rd floor! I am disabled and this was not good!

Stayed in May 2024

The computer kiosk to check-in is not good. The people on the screen are ok and do a fine job. But the process itself is very impersonal and glitches a little. Some people like the personal touch. Plus the thing crashed on the people before me and needed to be rebooted. This took a fair amount of time to fix.

The property is good for what I need. Just a place to hang my hat and sleep.

Stayed in April 2024

We had to get up and out early during our stay both mornings and we were told we couldn’t take any breakfast to go (1 coffee and 2 yogurts between the two of us). Thought this was ridiculous. This was something included in the price of the room and we were not told before booking the room nor at check in that this was a rule. If we had known we weren’t going to get breakfast we would not have stayed here. We also never received the extra towels we asked for.

Breakfast sucked because we couldn’t have any to take with us at 6:30 am when we had to leave the hotel for our event each day.

Stayed in April 2024

Check-in method. Where is the customer service? No clean towels or cleaning the second overnight stay, wall in bathroom needs repaired and breakfast to be included? No coffee or much in the choice of breakfast items.

Availability of free parking, room had sufficient space, cleaned prior to arrival. Quite comfortable beds.

Stayed in March 2024

Check in and check out processes were VERY impersonal. Used virtual technology. No staff at the hotel except housekeeping in the morning. No one at the front desk when needed. Very impersonal! Seems more focused on how they can keep more profits (money) for corporate, than provide customer service. Bathtub was very slippery with no effort to provide a non-slip surface. Had to ask for a bathmat to put in the tub to prevent possibility of falling.

Housekeeping staff were friendly and helpful. Breakfast was adequate...sparse..very little choices with protein, basically all carbs. Room was clean. Nothing more can be said.

Stayed in March 2024

Better breakfast more

Stayed in February 2024

See above

Strangest experience we’ve ever had. I remote kiosk instead of a front desk check-in. Really hard to get the feeling of being a valued guest without a real personal experience. The room was acceptable and clean, but the lack of a single employee was unnerving and put me off and uncomfortable. I would avoid this type of hospitality in the future.

Stayed in February 2024

tv froze up all the time.

Stayed in February 2024

The smell

Was clean

Stayed in February 2024

Wifi for my laptop didn’t work the morning before checkout. The guy at the kiosk said this was to be expected. This is strange, because it did work the evening of my check in. I restarted the laptop, but nothing worked.

Stayed in January 2024

The bedside table had not been cleaned, coffee stains so made me wonder about the rest of the room. Definitely not deep cleaned as boasted. Also long hairs in bathroom. Virtual check in, no receipt in the morning as the system "froze". No coffee maker in the room

It was right off the interstate

Stayed in January 2024

The place is old and smelled musty. The carpet in the hallway (2nd floor) was dirty and old. The hotel is on the back of a gas station, so it is not visible, and it is kind of hard to be seen and to be accessed.

Room was very clean

Stayed in December 2023

Noise ppl slamming doors very loud

Clean and near everything

Stayed in January 2024

The building is in bad shape , everything is worn out, has a musty, moldy smell inside. The bathrooms in the lobby were locked up. There is no front desk personal. The position has been outsourced and you have to speak with some guy in India via screen at the reception. The location is also bad in a shady area.

Not much to like about it except the room was relatively clean.

Stayed in October 2023

the fact i had the scrub the room down and the bedding was still very dirty like they hadnt been changed in months. would be nice if the windows had screens on them also

the location and the size of the room. the staff was friendly even though it was a kioski. the hotel was nice and calm also.

Stayed in August 2023

I didn't like going up stairs. I didn't like that I couldn't park under the sun roof to put my stuff in so I got totally wet and drenched. I don't like the fact that the sign in was with a kiosk instead of a real person. I hate that I had to wait so long because so many people were before me.

I love that the bed was comfortable.

Stayed in August 2023

I don’t care for the kiosk check in. It’s impersonal and takes substantially longer to check than with a human being. I went to take a shower, and there hairs on the shower head and hair in the blow dryer. Also, attempted to get ice from the machine, was not working, attempted to get snacks from the vending machine, not working. I called “0” to get the front desk, it rings 3 times than disconnected. You have to call the hotel directly from your cell phone to get service. Not enough towels and washcloths for a 2 day stay. The furniture in the room looks like it came from a thrift store. All scratched and falling apart

The location

Stayed in August 2023

The construction on and around the property was inconvenient. But I understand it must be done, and there is no real good time to do it

Both our initial room keys stopped working, replacing the keys was simple, streamline, and easy with the automated and remote concierge

Stayed in July 2023

I booked two rooms for me and my kids and they give me separate room

Stayed in July 2023

very run down. the furnitures are old. the bathroom is moldy. some people were throwing a party in their room so not the way of crowds either

location

Stayed in June 2023

👍

Stayed in June 2023

The fact that you don't have a real person checking you in you have a kiosk which is fine but then when you have a person overseas checking you in they have no idea about the property or anything I don't know not much of a fan of that I don't mind the computer checking me in but let it just be a computer not a computer and then somebody 10,000 miles away

The one person I met at breakfast time that was putting out the breakfast stuff was super duper nice and the security guard was really nice

Stayed in June 2023

it was close to my destination

it was convenient.

Stayed in June 2023

Nobody behind check- in desk at 3pm ??

Easy to find

Stayed in April 2023