4924 Sunset Road, Charlotte, NC 28269, United States
#162 of 185 hotels in Charlotte
Guests' ChoiceBased on 187 hotel reviews
5.7Cleanliness
6.2
Comfort
6.3
Location
6.8
Facilities
5.8
Staff
6.8
Value for money
5.9
Free WiFi
6.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 28 March 2024
Kurt
United StatesLocation as twice as far as what was on the website. Room was run down, a/c vents were dirty, broken outlet covers and huge gap between floor and door. Also don't get points from Wyndhamwhen biking through 3rd party.
The staff was good, I only stayed in room a short time due to unscheduled layover. Had to depart early for flight and staff open breakfast early for me. They only had cereal and toast for the most part.
Stayed in March 2024
Reviewed: 15 March 2024
Johnson
United StatesIce machine was not workung
Stayed in March 2024
Reviewed: 14 March 2024
Ashley
United StatesWhere it was an it was loud
It was ok
Stayed in March 2024
Reviewed: 1 September 2023
Dean
United StatesElevator wasn't working
Peace
Stayed in August 2023
Reviewed: 17 July 2023
Richard
United StatesSeems like a high crime area. Unsightly renovation of another building on the property.
Rooms were renovated recently but still had a lot of wear and tear
Stayed in July 2023
Reviewed: 30 April 2023
Jessica
United Statesbathroom light didn’t work toilet ran all night
Stayed in April 2023
Reviewed: 15 November 2022
Belinda
Canadathe breakfast was very sparse, not clean around the food counter asked for more OJ and what was out was it and this was before 8 am
Stayed in November 2022
Reviewed: 10 November 2022
Sirensong
United StatesWalking to the room the exterior walkways, stairs and such were dirty. One elevator was iffy in that it didn't work for us. The towels were very tiny. We had a non-smoking room but the bathroom smelled like an ashtray due to others smoking around us. We asked the person at front desk about the smoke in bathroom and they said it was probably due to other smoking rooms around the room and did not offer to change room. There was a used bar of soap left in the shower and the toilet seat was about to come off. Cleanliness was questionable.
No carpet in room was a bonus, made me feel like the floors were cleaner. The price was right and the location was good for our needs.
Stayed in November 2022
Reviewed: 28 October 2022
Kasondra
United Statesmicro didn’t work and there was no coffee pot in the room
the beds were comfortable and the inside was clean
Stayed in October 2022
Reviewed: 24 October 2022
Shentelle
United Statestheir heater wasn’t working plus they had nothing for breakfast but orange juice
Stayed in October 2022
Reviewed: 23 October 2022
Jimy
United StatesAfter 8 am there is too much noise..the cleaning ladies they need new cart...the noise is extremely loud
Fast service when you go to the counter to check in
Stayed in October 2022
Reviewed: 29 August 2022
Felipe
United StatesMain thing it’s that they don’t clean the rooms properly I have 2 years old kids they like to walk without shoes after one minute walking I noticed that their feet was black like never before they don’t Mop the floor
I like the location it is close to everything
Stayed in August 2022
Reviewed: 22 August 2022
Kennyatta
United StatesWhen we was checking in the lady with the red hair was very rude and drunk she said she wasn’t checking us In until 11 o’clock but once the man came in he told her to leave in check us in
Stayed in August 2022
Reviewed: 1 May 2022
Roy
United Statesbreakfast bar
bed comfort
Stayed in April 2022
Reviewed: 6 April 2022
Reinhold
United StatesBoarded up window near lobby.
Location and price.
Stayed in April 2022
Reviewed: 29 May 2024
Margaret
United StatesMy first room was filthy .. had not even been cleaned. My second room was ok but it was NOT clean. Dirt and debris behind the toilet. Toilet was not clean either. I slept on top of the covers. Was not about to climb in those sheets
Close to speedway
Stayed in May 2024
Reviewed: 18 May 2024
Mohammad
United StatesProperty itself
Manager was the reason giving all star review. Property is ancient & you only stay if you have no other choice left.
Stayed in May 2024
Reviewed: 5 May 2024
Esther
CanadaLoud, smelled like cigarettes (in a non-smoking room), not well maintained.
It was conveniently near the interstate, but that also meant you could hear loud traffic all night long.
Stayed in May 2024
Reviewed: 28 April 2024
Bruce
United StatesNO HOT WATER - AND THEY WOULDN'T CALL THE MAINTENANCE PERSON BATHROOM LIGHT KEPT TURNING ON AND OFF
Stayed in April 2024
Reviewed: 28 March 2024
Saundra
United StatesNasty
Stayed in March 2024
Reviewed: 25 March 2024
Marianne
United StatesThe room smelled of smoke and marijuana. The bed duvet had cigarettes burns on it(mind you this is a non-smoking room and there was a speech at check in about it) along with mystery stains on the duvet as well. The shower/tub was extremely hard to find the warm water (hot didn't exist) and once you found the warm water it took the water pressure down to half. The towels were almost see through. The icing on the cake was the used condom laying next to the elevator/ stairs as we went to the car to leave. 🤢🤮
The room had a bed.?
Stayed in March 2024
Reviewed: 17 March 2024
Terrance
United StatesAll the channels to the TV didn't work,,I couldn't watch some my favorite shows.Only issue I had the t.v services
A
Stayed in March 2024
Reviewed: 8 March 2024
Tyasia
United StatesThe beds were kinda small like two twin beds. The room could have been a lot better. That bathroom is so far off from up to date. The bathtub was peeling and discolored made me not want to bathe.A/C was loud and creaky.
I liked the location and the front desk girl Jerri was the coolest I think the African guy is her boss but he was very sweet and helpful too.
Stayed in February 2024
Reviewed: 23 February 2024
Levonte
United StatesI went into the room and it smelled like smoke ok fine I left and came back and there was food in the microwave from prior guest. I went downstairs and told the front desk person as well as the manger the manager stated he would change the room I asked for them to just clean the room and it would be fine I was told ok I went to get my nails done came back that night and the food from inside the microwave was on the table and the microwave was dirty
I didn’t like anything
Stayed in February 2024
Arsuz, Turkey
Fernando de Noronha, Brazil
Columbia, USA
Vitalades, Greece
Castle Donington, UK
Tours, France
Paris, France
Norddeich, Germany
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content