5335 Central Avenue Pike, Knoxville, TN 37912, United States of America
Based on 302 hotel reviews
4.8Cleanliness
5.7
Comfort
5.9
Location
6.7
Facilities
5.4
Staff
7.2
Value for money
5.7
Free Wifi
4.7
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 13, 2024
Kimberly
United States of AmericaIt was dirty and rundown. There was also no indoor pool like the listing stated.
Stayed in May 2024
Reviewed: March 18, 2024
Rodney
United States of AmericaWater took forever to get warm,never wat hot
Was real close to my delivery
Stayed in March 2024
Reviewed: October 18, 2023
Sarah
United States of AmericaSmells of the halls on higher floors
Close to the interstate. Enter to your room was all inside the main doors. Felt safer that way. Main floor looked amazing, other floors were a bit smelly and not as well kept
Stayed in October 2023
Reviewed: October 2, 2023
Melodie
United States of AmericaThe site needs updating Carpet damage in room, door damage , carpet in hallway looked bad , needs painting The, bar was closed , pool was closed , only one entrance into hotel . Overall hotel needs an update
Hotel was not overpriced Staff was friendly and helpful
Stayed in October 2023
Reviewed: September 27, 2023
Shaw
United KingdomBreakfast was offered but didn't offer much. Over heard
Stayed in July 2023
Reviewed: June 19, 2023
Sligh
United States of AmericaI had to get moved three different times an the room I got they gave me, I was there 8 days an they never came to fix my toilet but had the toilet seat at the front desk for me to put it on myself
Stayed in May 2023
Reviewed: May 12, 2023
Courtney
United States of AmericaThe website said the pool was open, however when we arrived the pool had been closed for maintenance for quite a while. The second day we were there we had troubles with our keys reading, then had to stand in line in the lobby for 45 mins because it was a system failure. While in the lobby, the people in front of me were offered a refund and no cancellation fee due to the pool not being open. I was not given that option. I booked the hotel specifically for my kids to swim. Over all, the beds were okay and we were able to sleep.
The staff was friendly and the breakfast was decent.
Stayed in April 2023
Reviewed: May 8, 2023
Lashanda
United States of Americamy first room bathroom light didn’t not work. need to switch up the menu for breakfast
the clean lobby breakfast and staff
Stayed in May 2023
Reviewed: April 17, 2023
Keyazia
United States of Americapool was down. breakfast was NASTY. JUICE MACHINE WAS BROKE. my bed was uncomfortable.
it was nice on the outside.
Stayed in April 2023
Reviewed: April 6, 2023
Mark
United Kingdomneeds a freshen up but at this price its agreeable.
Great location to taxi into the heart of town. Staff were very good , friendly , helpful and welcoming. The hotel is now getting tired scruffy carpets , noisy aircon but… its cheap so don’t expect high rollers. Free parking and decent breakfast you can’t grumble at £50+tax. Safe enough too.
Stayed in April 2023
Reviewed: February 20, 2023
Colton
United States of AmericaObvious water damage on ceiling in bathroom. Ceiling was black. Hair lying on floor. Smoke smell was very strong.
Good location, close to highway and Knoxville. Plenty of places to eat near by.
Stayed in February 2023
Reviewed: February 16, 2023
Michael
United States of AmericaThe elevator didn't work at times, the ceiling had stains on it, Sunday morning there was no hot water to shower in. The luggage cart was falling apart upon arrival and wouldn't stay together. Hotel is very outdated and needs some touching up and work done on it.
The location was good, close to eating and stores. Pool tables to enjoy a game of pool on, and room size was good. Plenty of on site parking even crowded.
Stayed in January 2023
Reviewed: February 9, 2023
Ooten
United States of AmericaWas unable to stay the days I booked cus of unexpected events that happened but what time I was there I enjoyed the stay
Stayed in January 2023
Reviewed: January 27, 2023
Kimberly
United States of AmericaNO HOT WARER!!! very noisy
location
Stayed in January 2023
Reviewed: December 26, 2022
Smith
United States of AmericaOnly access through elevators
Rooms soundproof.
Stayed in December 2022
Reviewed: November 19, 2022
Mccaleb
United States of AmericaThe mold in the bathroom I did not stay in the room left after 3 hours
Stayed in November 2022
Reviewed: November 8, 2022
Danielle
United States of AmericaThe building is old most of the rooms had a basement like smell or smell like cigarettes and the rooms were supposed to be non-smoking
The rooms were a nice size and clean for the most part
Stayed in November 2022
Reviewed: August 15, 2022
Janay
United States of Americathe paint on the walls was chipped, the hallway & the room had a weird smell, the door for the bathroom had to be forced closed, breakfast was sparce, the breakfast drinks (orange juice, apple juice) was out of order, the front desk lady didn't like her job
the room pretty much looked like the pictures, the bathroom was big, the lobby area was nice, the decorations were nice, the elevator worked, there was breakfast, i didn't have any issues
Stayed in August 2022
Reviewed: August 12, 2022
Lannan
United States of Americaconvenience and low-noise levels!
location is convenient to wherever I needed to go in Knoxville, staff was incredibly accommodating, and overall for what I needed, it met my expectations.
Stayed in August 2022
Reviewed: June 1, 2022
Gamervv
United States of Americathe water was freezing wasnt able to actually swim my room card kept declining and had to keep getting it fixed every day I was there there was water damage in the room on the walls the air vents clogged with dust
the bar and pool tables was nice
Stayed in May 2022
Reviewed: May 16, 2022
Jaybby
United States of AmericaTook the attendant a few min to locate toilet paper. Was short and sweet
Everything was great ! Rooms were clean
Stayed in April 2022
Reviewed: May 11, 2022
Linda
United States of Americaroom in serious state of disrepair holes in walls stained walls chair and sheets ice maker nasty and not working. pool closed by board of health room phone not working moved to another room with no staff assistance this phone also not working room in slightly better shape still needed cleaning and plaster coming off walls will never stay here again
staff accommodating friendly
Stayed in May 2022
Reviewed: May 1, 2022
Adelle
United States of America“Free breakfast” was cereal packs with a shared milk and NutriGrain bars. Floor was damp always. Gross smell. Loud knocking on doors from housekeeping at 9 am. they even tried to come in my room
Staff at front desk was nice.
Stayed in May 2022
Reviewed: May 1, 2022
Janet
United States of AmericaCon:Tired property and bathroom floor was dirty around the edges. Elevator floor sticky.Cleaning solutions left a very powerful acrid smell all night in the room despite trying to use the air conditioner to clear it out. Given the state of the overall cleanliness I chose not to try out the pool. Breakfast: had asked at check-in to verify what was included in breakfast. Was told due to Covid restrictions it was still serving only a Grab and Go breakfast with breakfast sandwich and yes, there would be fruit. It is interesting that at this time when no one in hotel is wearing a mask and statewide restrictions lifted the hotel still is using Covid to limit breakfast selections. So when came down for breakfast minutes before 8 AM the hotel already ran out of breakfast sandwiches and no fruit was available. I questioned the staff and they told me what is out is what is available: juice and yogurt. When we were leaving someone else questioned the staff about breakfast and then they brought out individually packed baby muffins. If Breakfast is posted on your website as included in price, it should consist of more than coffee and yogurt.
Pro: Good location to stop for the night on a long trip. Right off the highway with lots of places to eat nearby. Staff was polite. Lobby area was nice enough.
Stayed in April 2022
Reviewed: April 4, 2022
Diane
United States of AmericaEntrance to the hotel the floors, carpet and elevator floors were dirty. The heat didn’t work very well and the unit was hanging out of the wall. The hotel needs updated and needs a little extra attention.
It was a good location and the price was okay.
Stayed in April 2022
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