720 Lightfoot Road, Williamsburg, VA 23188, United States
#41 of 75 hotels in Williamsburg
Guests' ChoiceBased on 234 hotel reviews
8.0Cleanliness
8.5
Comfort
8.3
Location
8.7
Facilities
8.2
Staff
8.6
Value for money
7.9
Free WiFi
8.2
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End of dialog contentReviewed: 17 June 2024
Ken
United StatesCould not talk to front desk by phone before check in. Not good.
Location Wes great. Breakfast was adequate. Staff was exceptional.
Stayed in June 2024
Reviewed: 7 June 2024
Barbara
United StatesThe breakfast was sub-par and not full. In the morning the elevator was full of water in a big puddle. The bed was very uncomfortable. When we got to our room there were 5 bottles of shampoo and we had to call the front desk to bring us soap, conditioner and body wash. A very nice young lady came to our room very quickly and switched out all the bottles to the correct items.
The location was great. The employees were extremely friendly and helpful. The room was clean.
Stayed in June 2024
Reviewed: 7 May 2024
Mark
United StatesN/A
Why do hotels set the temperature of the rooms to a freezing level - I had to turn on the heat to warm the room up!
Stayed in May 2024
Reviewed: 19 April 2024
Andrew
United StatesI was charged for an extra night that I didn't book. No one has returned my calls or responded to previous communications
Stayed in March 2024
Reviewed: 11 April 2024
John
United StatesThe vew but everything else was great
Location and staff and cleaners.
Stayed in April 2024
Reviewed: 8 November 2023
Brian
United StatesThey need to work on improving improving the breakfasts. Each time that I went down to go get breakfast, there were items that were not available, and/or machines out of order. They have 1 person, who is working very hard, trying to keep up with the demand. I am impressed by how hard that person works, but he or she needs some support to have Have everything ready for the guests. However that is just a minor concern...Overall I loved my stay!!!!!!
I am always impressed by the staff and the cleanliness of the hotel
Stayed in November 2023
Reviewed: 21 October 2023
Menegatti
United StatesThe eggs at breakfast were not very warm and they didn't seem to be replenishing when they were low. The variety was good though.
The staff (both when making the reservation and during our stay) was exxellent. I needed to order a pizza and the reservation desk employee called to make sure it wasn't too late and also aided me in placing an order. We also had a defective key and the clerk had a new one made for us and was going to deliver it to our room if I hadn't approached the desk just at that moment. Excellent staff.
Stayed in October 2023
Reviewed: 29 September 2023
Linda
United Statesconvenient
Stayed in September 2023
Reviewed: 23 August 2023
Mclaughlin
United StatesA little pricey
Easy booking, friendly staff and super clean
Stayed in August 2023
Reviewed: 1 August 2023
Amanda
United StatesThe breakfast was awful. We always choose Holiday Inn because of their breakfast, so it was disappointing. They didn’t stock coffee cups, so no one could get coffee. They had sliced bread in ziplock bags, most juice was out, most breakfast items were out. It was bad.
Very nice hotel, super clean snd the staff was awesome. Great location as well.
Stayed in July 2023
Reviewed: 9 July 2023
Candice
United StatesThe mattress were really springy and uncomfortable, the hotel advertised a patio with a fire pit but was told they were out of propane which was a disappointment because my teenagers really looked forward to sitting out by the fire relaxing .
The breakfast was amazing had so many choices and all of it was delicious. The location of the hotel was good not to far from lots of the places we wanted to visit.
Stayed in July 2023
Reviewed: 6 June 2023
Loretta
United StatesThe hotel was clean, staff pleasant. There were many families staying there for a soccer tournament and we enjoyed seeing everyone having a good time until after hours. Unfortunately, we were at the end of the hall by the staircase and the kids made quite the racket in the hallways til all hours. I do not fault the hotel, as this behavior was on the parents.
Stayed in May 2023
Reviewed: 13 April 2023
Patrick
Germanybreakfast was a bit short, at 9am some items were missing
the pool, the spacious rooms, everything clean
Stayed in April 2023
Reviewed: 28 March 2023
Elizabeth
United StatesThere were no plastic knives to spread cream cheese on my bagel
hot coffee and variety of breakfast foods
Stayed in March 2023
Reviewed: 12 February 2023
Christy
United StatesNothing.
Very clean. Staff was very friendly.
Stayed in January 2023
Reviewed: 1 January 2023
Rui
United StatesWe required to change our room since we wanted to live on the second floor. The staff there helped us change to the new room immediately.
Stayed in December 2022
Reviewed: 7 December 2022
Colin
United Statesbooking.com listed the suite we stayed in as having a spa tub. The hotel did not have a spa tub on the property in any room.
clean, well kept
Stayed in December 2022
Reviewed: 11 November 2022
Nj
United StatesPool was cold the first day we were there!
Amazing staff who made us feel so welcome! Room was exactly what we expected! Breakfast was very good and filling.
Stayed in November 2022
Reviewed: 11 November 2022
Tonie
United Statesnot enough parking at night
close to family
Stayed in November 2022
Reviewed: 19 September 2022
Eric
United StatesStaff needs to be better at quality control of the bed linens when they change the sheets. Gross seeing lipstick smear on a pillow when I get in the room and haven't slept in the bed yet.
Staff, atmosphere, room was great
Stayed in August 2022
Reviewed: 21 August 2022
Scott
United StatesBreakfast should have real eggs and pancake machine work better. OJ watered down.
Stayed in August 2022
Reviewed: 21 August 2022
Randall
United StatesGreat
Stayed in August 2022
Reviewed: 10 August 2022
Eva
United StatesThe sink didn't drain, hairs in bathtub, bigger room would be nice (very cramped)
Breakfast was good, location was good,
Stayed in August 2022
Reviewed: 7 August 2022
Karen
United StatesThe location was very for my business meeting and dinner. Had time to do some sightseeing with family.
Stayed in August 2022
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