The room smelled old like it had been cleaned a lot . I been in the hospitality business a long time just smelled like old cleaning products and the couch was a little worn

Location was great for what we were doing

Stayed in September 2024

Located less than five minutes from I-64 but still close to plenty of restaurants and Williamsburg attractions. Nice room, breakfast, indoor pool and fitness center. Courteous, friendly and helpful staff. Great value

Stayed in August 2024

There was a musty odor in the room that reminded me of mildew or mold. I am afraid that the air conditioning system needs cleaning.

We liked the layout of the room/suite and we liked the toiletries. We liked that a lightweight blanket was available to use instead of the heavier quilt/duvet.

Stayed in August 2024

The cleanness of the room

The bathroom

Stayed in August 2024

It was clean and food was good and staff was excellent and accommodating

Stayed in July 2024

Quiet

Friendly staff

Stayed in July 2024

The bed was very hard and uncomfortable 😕

Loved the pool very nice! The breakfast was great had alot of different things to pick from!

Stayed in July 2024

Property was clean. Staff was respective and helpful.

Stayed in July 2024

Could not talk to front desk by phone before check in. Not good.

Location Wes great. Breakfast was adequate. Staff was exceptional.

Stayed in June 2024

The breakfast was sub-par and not full. In the morning the elevator was full of water in a big puddle. The bed was very uncomfortable. When we got to our room there were 5 bottles of shampoo and we had to call the front desk to bring us soap, conditioner and body wash. A very nice young lady came to our room very quickly and switched out all the bottles to the correct items.

The location was great. The employees were extremely friendly and helpful. The room was clean.

Stayed in June 2024

N/A

Why do hotels set the temperature of the rooms to a freezing level - I had to turn on the heat to warm the room up!

Stayed in May 2024

I was charged for an extra night that I didn't book. No one has returned my calls or responded to previous communications

Stayed in March 2024

The vew but everything else was great

Location and staff and cleaners.

Stayed in April 2024

They need to work on improving improving the breakfasts. Each time that I went down to go get breakfast, there were items that were not available, and/or machines out of order. They have 1 person, who is working very hard, trying to keep up with the demand. I am impressed by how hard that person works, but he or she needs some support to have Have everything ready for the guests. However that is just a minor concern...Overall I loved my stay!!!!!!

I am always impressed by the staff and the cleanliness of the hotel

Stayed in November 2023

The eggs at breakfast were not very warm and they didn't seem to be replenishing when they were low. The variety was good though.

The staff (both when making the reservation and during our stay) was exxellent. I needed to order a pizza and the reservation desk employee called to make sure it wasn't too late and also aided me in placing an order. We also had a defective key and the clerk had a new one made for us and was going to deliver it to our room if I hadn't approached the desk just at that moment. Excellent staff.

Stayed in October 2023

convenient

Stayed in September 2023

A little pricey

Easy booking, friendly staff and super clean

Stayed in August 2023

The breakfast was awful. We always choose Holiday Inn because of their breakfast, so it was disappointing. They didn’t stock coffee cups, so no one could get coffee. They had sliced bread in ziplock bags, most juice was out, most breakfast items were out. It was bad.

Very nice hotel, super clean snd the staff was awesome. Great location as well.

Stayed in July 2023

The mattress were really springy and uncomfortable, the hotel advertised a patio with a fire pit but was told they were out of propane which was a disappointment because my teenagers really looked forward to sitting out by the fire relaxing .

The breakfast was amazing had so many choices and all of it was delicious. The location of the hotel was good not to far from lots of the places we wanted to visit.

Stayed in July 2023

The hotel was clean, staff pleasant. There were many families staying there for a soccer tournament and we enjoyed seeing everyone having a good time until after hours. Unfortunately, we were at the end of the hall by the staircase and the kids made quite the racket in the hallways til all hours. I do not fault the hotel, as this behavior was on the parents.

Stayed in May 2023

breakfast was a bit short, at 9am some items were missing

the pool, the spacious rooms, everything clean

Stayed in April 2023

There were no plastic knives to spread cream cheese on my bagel

hot coffee and variety of breakfast foods

Stayed in March 2023

Nothing.

Very clean. Staff was very friendly.

Stayed in January 2023

We required to change our room since we wanted to live on the second floor. The staff there helped us change to the new room immediately.

Stayed in December 2022