One of two elevators was down and we needed to walk across the building to take another elevator. We stayed on the second floor and our luggage was not big, so we used the stairs instead. It might not be an option for other persons.

The location is good and we can take the Metra to Chicago at Glenview train station 10 minutes away. The hotel is not far away from many restaurants although we did not have a chance to try them. The room is clean and convenient.

Stayed in September 2024

No complimentary of anything especially coffee.

Conveniency.

Stayed in September 2024

No hdmi tv…

Nice room and enjoyed the breakfast buffet.

Stayed in August 2024

Breakfast is a joke. $20 per person buffet for hotel continential breakfast quality

Cleanliness and location

Stayed in August 2024

Bathroom was not the cleanest and a little tired.

Considering the Hotel had allegedly had a recent makeover the room felt tired and not the cleanest we'd experienced on our trip. Comfortable though and the staff were more than helpful. It was OK

Stayed in July 2024

rather awkward ergonomically designed bathroom remodel but decent for older hotel

convenient location to get to both sides of I294 and the buffet breakfast include with IHG membership makes staying at the property a reasonable value. room was fairly quiet after hours when family kids bedded down for the night, vs very active during day. Used pool when staying there in the past, outdoors and still seems well maintained. didnt have time for that during this stay and then rained when there was time.

Stayed in July 2024

Didn’t have towels

Stayed in July 2024

Availability of other food options close by. Main elevator was not working.

Convenient to conference at the Hilton

Stayed in May 2024

The window view

Extremely friendly and accommodating staff

Stayed in March 2024

I wasn’t sure about quality of amenities. Didn’t know if conditioning shampoo was 2 in 1 shampoo/conditioner, but we also got 2 body lotions. Also as big as the property, the elevators were at the end of the hall which was little inconvenient.

It was newly renovated and the hotel was very nice.

Stayed in December 2023

The insulation between rooms was bad and we could hear everything the neighbors did, breakfast was the same every day and things were not covered and dried out, staff was not that nice. We stayed for a long time and they did not refresh things, we had to keep asking.

Nice rooms , breakfast was nice

Stayed in July 2023

No Cable TV only about 4 channels, shower pressure to hard. Woke up on the first morning by the front desk due to Maintenance needing to come in the room because there was a leak on the floor below.

Beds were comfortable, clean, nice looking pool but didn't get to go in. Also even though we got in very late front desk was able to check us in.

Stayed in July 2023

Although they have spent a couple of million dollars at this hotel recently, I think it's a missed chance to not have updated the swimming pool area. the pool itself looks old and worn out, there are no sunbeds, number 2 rule of the pool area is "take a shower before entering the pool" but there is no shower!!! The pool bar was closed despite the fact that it was a holiday. The room service is not available despite the fact that that is on the list of amenities... The restaurant menu is not very appealing, more like a fastfood chain menu and not a lot of choice. Same for the included breakfast; Good quality but very poor spread, especially if you stay for a week or so, then you will have to eat every day the same... The wifi connection was very poor and fell out every few minutes. The cable TV was not in use so we only had 5 channels available.

The warm welcome from receptionist Terri, the fact that the hotel has been nicely renovated at the inside, the spacious rooms and the overall ambiance.

Stayed in July 2023

The door needed to have a new seal put around it. Light and some noise passed through at night.

Everything smelled clean. The bedding was comfortable, and the air conditioner was fabulous. The breakfast was really good but the price is a bit high, at $16-20 per plate.

Stayed in June 2023

Not enough options for the "free" breakfast. Housekeeping never restocked the coffee supplies in our room. We had to keep going to the front desk to ask for coffee and cups.

Stayed in February 2023

It was good !

Breakfast and service.

Stayed in February 2023

bathrooms could have been bit more cleaner. some light fittings didn’t work A better breakfast from a kids point, waffles and Bagels for kids would have been great.

everything was great barring a few things here and there.

Stayed in September 2022

Coffee maker did not work & there was no hair drier in the room.

The location,the breakfast & the clean room & comfy bed.

Stayed in September 2022

Every standard hotel provides water to its guests at no charge. It was disappointing to know that they didnt provide water. Secondly, they were very short staffed and I had to go upto the front desk to get what. I needed (even towels). Last, but not the least, they didnt clean our rooms for three straight days that we were staying. When I said we need housekeeping, they sent two people (who hardly spoke English) who just gave us fresh bedsheets at the door.

The room was spacious and comfortable. The staff was friendly. The bathroom was pretty good as well.

Stayed in September 2022

great location, clean room, friendly staff, comfortable bed. safe location only 20 min to downtown.

Stayed in August 2022

The selection of beers.

The breakfast was good Having a pool The bar staff were helpful

Stayed in July 2022

Breakfast was average, à lá carte style where the options were "or, or, or" if you want something different from the short list options you need to pay.

Clean room, comfortabe pillow and bed, shower very good.

Stayed in August 2022

Staff could have shared more information with check in. Had to ask about my bill, free breakfast. Room not picked up each day had to ask for towels and toilet paper. Food staff not very good with communication regarding meals. Food very limited.

Stayed in July 2022

Bed was way to high for a MS Patient who had to have help to get back in bed at 1:30am, 4am, 6am & 7:30. We made another reservation for Aug.4 but cancelled because of the height of the bed. Ridiculous for a handicap adult in a wheelchair. What we’re you thinking for an ADA room.

new, clean, friendly

Stayed in May 2022