I had my kids with me didn't know pride conversation was at the hotel

Was not the room I pick . The cover on the top of one bed was dirty. It was over pack no good parking.

Stayed in June 2024

Not much was not to like. However a little disappointed with lack of feedback from hotel wrto my query on the final bill differential from my bookings.com quote. A usd 100 difference with no explanation and there were no miscellaneous charges incurred. Quote Bookings.com usd511. Final bill usd 617

Very good accommodation comfortable room. Good facilities. Great location

Stayed in June 2024

One of the valet parking person was rude and had a very nasty attitude. My only bad experience at the hotel.

I like all the amenities, coffee shop, restaurant, gifts shop etc. The room was very clean and comfortable.

Stayed in June 2024

The body wash container was empty in our shower. The pool water was cold for it to be an indoor pool. The pool area was beautiful with surrounding plants and trees !

It was very clean and affordable. The food and drinks at the restaurant and bar there were excellent.

Stayed in June 2024

Needs better upkeep. The rail in the lobby had chipped paint, only free wifi was in the lobby, there was a leak in the hallway and the ceiling tile fell almost hitting me in the head. Only two food options available on site but only one was worth going to (Fandagles). In the other where breakfast was served, the chairs were dirty the staff disorganized and unattentive (we had to get our own coffee from hostess station) it was not good. My key card stopped working twice, I had to walk from my room (11th floor) back to the lobby twice, wearing heels and a ball gown 🤦‍♀️. I was not happy.

The pool area was beautiful

Stayed in June 2024

Room in south tower was a little dated and valet parking full so had to find alternative

Great location for the arena and nice staff

Stayed in June 2024

The rooms need to be updated.

The pool was amazing, they also have a Starbucks which is a huge plus, BUT the staff takes the cake. Every single person from management, valet, restaurant staff, the concierge, literally every person I interacted with had amazing customer service.

Stayed in June 2024

Furniture and wallpaper is dated, wish the shower had the extension on them as well.

In Downtown Atlanta so, getting to events and functions was easy

Stayed in June 2024

My stay was Good. However, I never received the balance of My Deposit. I only had breakfast 1 day, so I should’ve received something back. That’s really My only complaint.

My stay was Good. However, I never received the balance of My Deposit. I only had breakfast 1 day, so I should’ve received something back. That’s really My only complaint.

Stayed in April 2024

The hotel was exceptionally clean, and the local attractions were conveniently located within a 10-minute walking distance. I loved how close everything was.

Stayed in April 2024

There was no conditioner or body wash. Also, I think my room probably had bedbugs.

Great location. Clean room.

Stayed in June 2024

So many things that I need more than 2-3 sentences to explain. The valet service was not optional like the listing stated, the ice machine on my floor didn’t work. The ac shut itself off while I was gone so I came back to a hot room, there was loud music outside every night, 3 separate times that I came to the valet desk, there was no one there and I had to wait or look around for people. One of the valets wouldn’t get out of my vehicle when I was in a hurry to leave. He was taking an international call from my drivers seat. The breakfast wasn’t complimentary, the internet wasn’t complimentary. I was harassed by a drunk man from the bar across the street right at the front door where the valet was supposed to be but wasn’t. The convention I came for was fantastic but I almost would have rather stayed on a bench in the lobby of the galleria than to have to come back and deal with the hotel. Before this trip, I agreed to another visit for an Orlando trip and now I don’t want to use your hotel at all.

The place looked very nice. The water pressure was good. Thats about it.

Stayed in June 2024

There is a few little things that they need to work out. Little quips and quarks here and there that they need to work but. But I think that they will get it taken. Care of had a little bug problem. So it's just a few things that need to be taken care of.

The overall experience at the hotel was excellent. Staff was amazing. The facilities was everything that a child. If you're you know, traveling with children would need, the food was amazing.

Stayed in June 2024

Valet stole money out our car

Location is great

Stayed in June 2024

The pictures showed the pool as this luxurious pool. NOT at all what the real pool looked like.

It was close to the arena and the reason why we went to Atlanta.

Stayed in June 2024

The valet was very hectic and a little unorganized.

The location

Stayed in June 2024

Friendliness

Stayed in June 2024

Only big issue I had was the food. Never stayed at a hotel where there wasn’t complimentary breakfast. I understand that there was a more expensive breakfast option, but to even charge for generic continental breakfast was a bit of a shock for my fiancé and I.

Loved the location for the price. Super close to both State Farm and Mercedes Benz arenas as well as Olympic Park. Got to walk and enjoy the evening air for the Kane Brown concert.

Stayed in June 2024

Breakfast was not included

Pool area very nice Lots of public spaces to sit and visit

Stayed in June 2024

I reserved Valet parking but it was full when arrived. There is no bar, shopping or vending machine for snacks after midnight

Comfortable and clean

Stayed in June 2024

Parking

Good location

Stayed in June 2024

No microwave,and the $45 a day parking.

The whole area,and the hotel itself is really nice.

Stayed in June 2024

City wide water damage caused the hotel not to have water

Aesthetically beautiful staff professional

Stayed in June 2024

Old furniture . Fridge was too small

Location

Stayed in May 2024