There was no TV remote in the room and no way to obtain one without being moved to a different room. This seemed a bit cumbersome. I would think that items of this nature would be available without a move to another room. This did not seem very practical.

The room was clean and comfortable.

Stayed in August 2024

There weren't Large bath towels in our room, only hand towels that I had to use to wipe off after being in the Jacuzzi. The back of the bathroom door was scuffed up and could use a new coat of paint, otherwise everything else was very good

That the hotel was attached to the banquet center where the wedding we attended was, also we were upgraded to a jacuzzi room b/c they needed rooms with 2 double beds for others. We were fine with that, I'm glad Andre asked.

Stayed in September 2024

Carpets are mouldy and creates a bad smell throughout the facility. Airconditioners in rooms constantly drip water onto carpets causing mould and musky smell.

Professional staff.

Stayed in September 2024

The toilet seat was loose and dirty, almost unsafe to use!! EXTREMELY BRIGHT FLOOD LIGHTS outside were shining DIRECTLY into windows and curtains DID NOT help block the light!! Had to ask for a coffee maker and got one, but NO cups of any kind were provided or available! Thankfully the bed had nice clean linens and was comfortable; and AC was very adequate.

Bed and linens were comfy!

Stayed in August 2024

The bathroom shower handling was not good. Had to workout a way to turn on the shower.

The breakfast and the room was good.

Stayed in August 2024

I don't like the fact that there isn't a pool. That would truly add value to the property.

The staff was very courteous! always accommodating when I arrive! A smiling face greeted me each time I arrive

Stayed in August 2024

I didnt like only one little garbage can in my room for a 3 day stay for a hot tub room need more that 2 towels at least 4 and whats up with turning your used towels in before they give you new ones

The location was good

Stayed in August 2024

The smell

It was decent

Stayed in July 2024

The bed was very uncomfortable, seemed to have missing support and caused a low point “hole”. Two towels were in the bathroom for a couple, only one tiny trash receptacle in sleeping area, none in the bathroom. 2 conditioners, no shampoo. Basic room with minimal thought to provide rest or ease.

The location was perfect for a stop overnight. The breakfast staff was super helpful and friendly. Front desk was pleasant but seemed distracted from other concerns.

Stayed in July 2024

they were not enough towels to use. They never change them. We had just two.

the location

Stayed in July 2024

I may have been bitten by bed bugs

TV

Stayed in June 2024

I couldn't figure out how to work the TV remote in the room.

More drink choices other than coffee, orange juice and apple juice. More bagel choices - there were only plain bagels available

Stayed in June 2024

The bathroom where not clean I felt that everything was sticky and the floor bwas wet in the room the shower bwas to small and the bottom of the shower was gross. The changeing spot did not change my phone

The staff was nice the beds where comfortable. The hall wasy where clean

Stayed in June 2024

Shower was very grungy. Faucet to shower didn’t work properly. Pillows smelled of smoke. Night side tables were dirty from previous guest. They had no coffee by 6:50 am on a Sunday in the breakfast area as they had run out.

Great location off M59. Close to shopping and restaurants.

Stayed in May 2024

The place seems to be under construction. There was some cleaning that could have been done to the bathroom the inside of the shower was still dirty and the spa tub I guess we broke and leaking. Curtain had a few stains. you could smell smoke from a few rooms. and the vending machines where a bit pricey.

The staff was friendly and helpful. The room was spacious. Room was updated the kitchen area was nicely done. I believe with a nice deep clean to get the smoke smell out and the upgrades that seem to be happening the place will be a great stay.

Stayed in March 2024

Not very clean, toilet seat falling off , Jacuzzi tub was gross couldn't use it I expected more for my money

Great size room quiet comfortable

Stayed in February 2024

Breakfast was scarce. Some milk and cereal, maybe a few breakfast bars. The parking lot was ice covered and downright treacherous.

Stayed in January 2024

The upholstery (sofa and chairs) had a lot of spots and needed to be cleaned. The only elevator was very small and could not be used by guests but you could put luggage on it and send it to the second floor. The kitchenettes had no supplies at all.

The location was perfect as it is right off an expressway. We had to visit a lot of family and friends and it is at the midway point.

Stayed in October 2023

The continental breakfast sucked . The picture showed a nice continental breakfast and all there was was instant oatmeal and a few oranges. No scrambled eggs no bacon or sausage like it shows in the picture. No other fruits no yogurt it was very very very disappointing.

It was very clean

Stayed in September 2023

The customer service was really poor. The people at the front desk were not helpful and rude to my son and I - on separate instances. On top of this, we were missing a pillow and it was promised but never delivered to our room. There were no drapes to block out the morning light and the walls were so thin I heard someone snoring next door all night.

The proximity to the banquet hall and the beds were comfortable.

Stayed in September 2023

Wasn't very clean and various lights wouldn't work plus had to call staff when the toilet made a awful noise for a hour plus

The hot tub and bed was comfortable

Stayed in August 2023

The lobby smelled like smoke. The bathroom was musty and the walls in the room were dirty. There was hair I. The mini fridge.

Stayed in July 2023

Rugs need replacing. The elevator is scary.

People who work there are nice and helpful.

Stayed in July 2023

The breakfasts were unusually poor quality.

The facility was nice. Our room was comfortable.

Stayed in July 2023