8021 Alamo Downs Parkway, San Antonio, TX 78238, United States of America
#204 of 321 hotels in San Antonio
Guests' ChoiceBased on 407 hotel reviews
7.1Cleanliness
7.4
Comfort
7.5
Location
8.1
Facilities
7.2
Staff
8.2
Value for money
7.3
Free Wifi
8.5
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
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End of dialog contentReviewed: May 20, 2024
Yvette
United States of AmericaThe fridge in the room didn't work properly. It froze everything. I let the guy at the front desk know but nothing got done.
The rooms are definitely bigger than average. We had the two Queens beds plus a living room with a sofa bed. AC worked great. Breakfast was very good as well. Many options to choose from. It had a variety of cereal, waffles, scrambled eggs, sausage, toast, bagels, fruit, yogurt, muffins.
Stayed in May 2024
Reviewed: March 13, 2024
Aguilar
United States of AmericaFood and breakfast room not enough places to sit and people were hogging waffle irons and no staff was trying to help situation one guy made 5 waffles in a row it was frustrating.
Pool
Stayed in March 2024
Reviewed: March 10, 2024
Adam
United States of AmericaPoor water pressure in facilities Noise from surrounding business
Extremely polite & attentive staff Inside was quiet Loved the large room & extra space
Stayed in March 2024
Reviewed: March 10, 2024
Eunice
United States of AmericaThe pool area was run down and needed a lot of work, and the hot tub wasn't working. The whole swimming pool area/water didn't look sanitary tbh
The staff was nice, the rooms were great, breakfast was good, and the location was ok
Stayed in March 2024
Reviewed: March 10, 2024
Armando
United States of AmericaRoom had roaches.
Stayed in March 2024
Reviewed: March 5, 2024
Hendrix
United States of AmericaSize of the sleeping areas
Good
Stayed in March 2024
Reviewed: February 1, 2024
Brian
United States of AmericaUsing the television and remote control was confusing.
Pool and jacuzzi was nice. Staff was friendly and helpful. Room was clean and comfortable.
Stayed in November 2023
Reviewed: October 19, 2023
Brittney
United States of Americadidn’t have enough towels and the front didn’t have any extras we were also in a handicapped bathroom and the water WENT EVERYWHERE
breakfast was delicious
Stayed in October 2023
Reviewed: September 16, 2023
Hughes
United States of AmericaTelevision network used by comfort suites. How could tv reception be offered without NBC? Also Disney channel was also not offered due to contract negotiations. Not happy about that.
The arrangement of the suite was good and comfortable.
Stayed in September 2023
Reviewed: August 7, 2023
Miranda
United States of AmericaThere was mold on the ceiling in the bathroom as well as the bedroom. The fridge wasn't cleaned out from the people before us. There was only one remote to use for both TV's. The breakfast bar is very small, not much to choose from.
The staff was nice and friendly. They had a breakfast bar. Rooms were cold and roomy.
Stayed in August 2023
Reviewed: July 30, 2023
Aja
United States of AmericaBreakfast, too many people trying to get breakfast at one time. There wasn’t enough supply to suffice the demand of customers. The sliding doors wasn’t working properly the 2nd day, you had to push it to make the door open. My card got swiped twice upon checkin because the front desk staff got switched up, so I had to wait 5 business days to see my refund. Kids were running up and down the halls after hours.
The room was nice, decent prices for the stay.
Stayed in July 2023
Reviewed: July 4, 2023
Bailee
United States of AmericaThe pool was a little disappointing
The beds are really comfortable and clean.
Stayed in July 2023
Reviewed: May 23, 2023
Leticia
United States of AmericaComfortable stay, friendly staff, great room service personnel.
Stayed in May 2023
Reviewed: May 22, 2023
Angie
United States of AmericaStaff was friendly and welcoming.
Stayed in May 2023
Reviewed: May 16, 2023
Kourtney
United States of Americabreakfast
Stayed in May 2023
Reviewed: May 1, 2023
Domonique
United States of AmericaThe tub made a lot of noise when you stepped in to shower and wouldn’t stop making noises when you showered
room was nice and comfortable
Stayed in April 2023
Reviewed: April 3, 2023
Orozco
United States of AmericaThe only thing I didn't like it that when we showered the water wouldn't go down. It took awhile for it to go down guess the drain wasn't working well.
I really liked how it had the separate room. Kids will be asleep in the room. I would close the door and come watch TV on the couch.
Stayed in April 2023
Reviewed: March 13, 2023
Brennan
United States of Americaunder construction/ remodeling. crowded breakfast area, very little seating. saw a couple roaches in our room.
location is good, staff very friendly and accommodating
Stayed in March 2023
Reviewed: February 27, 2023
Crystal
United States of AmericaThe floor to my room was warped so bad
The staff was friendly
Stayed in February 2023
Reviewed: January 29, 2023
Jeffrey
United States of AmericaTere was mold in the bathroom ceiling. There was always a car parked blocking the entrance.
Ghe breakfast was good, but it could use some fresh fruits. The Kitchen lady was very polite qnd helpful. 5 syars for her. Cleanliness of the beddroms.
Stayed in January 2023
Reviewed: December 29, 2022
Trinka
United States of Americaour room the heat didn’t work, it was cold. so we had to relocate to a different room. we rented at this hotel for the indoor pool, hot tub. the pool, hot tub was all messed up, too cold to enjoy
the staff was amazing
Stayed in December 2022
Reviewed: December 19, 2022
Crystal
United States of AmericaDidn’t like the fact that I’d booked for two nights & PAID & they locked my card that SECOND NIGHT….need better technology or something
Stayed in December 2022
Reviewed: October 22, 2022
Richard
PalauUnder renovation Few stores around
Location Under renovation
Stayed in October 2022
Reviewed: September 22, 2022
Hector
United States of AmericaThis review is hidden because it doesn't meet our guidelines.
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