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Reviews of Comfort Inn St Louis - Westport Event Center 3 stars

12031 Lackland Road, Maryland Heights, MO 63146, United States

#16 of 22 hotels in Maryland Heights

Guests' Choice

Review score

Based on 392 hotel reviews

6.4

Score breakdown

  • Cleanliness

    6.8

  • Comfort

    7.0

  • Location

    7.6

  • Facilities

    6.6

  • Staff

    7.7

  • Value for money

    6.8

  • Free WiFi

    7.3

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Showing 1 – 25

  • Reviewed: 27 June 2024

    6.0
    Not recommended
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non Smoking
    • Stayed 4 nights
    • Submitted via mobile

    My room was dirty I got in trouble with washing machine , very bad cleaning service

    Location

    Stayed in June 2024

  • Reviewed: 26 June 2024

    5.0
    Definitely NOT worth the price we paid for the room. "4-star price for a 2
    • Leisure trip
    • Couple
    • Queen Room - Accessible/Nonsmoking
    • Stayed 1 night
    • Submitted via mobile

    Room was musty and dirty looking. (Carpet stains, etc) The room we booked had inoperative lights and electric receptacles.

    N/A

    Stayed in June 2024

  • Reviewed: 21 June 2024

    7.0
    It fit my needs
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non Smoking
    • Stayed 1 night

    Breakfast was pretty basic. The orange juice was empty. There were few pastries. The fried eggs were very unappetizing.

    James at the front desk was fantastic. Very helpful.

    Stayed in June 2024

  • Reviewed: 8 June 2024

    6.0
    Will use a different hotel the next time I come to St. Louis
    • Leisure trip
    • Couple
    • King Room
    • Stayed 7 nights
    • Submitted via mobile

    The cleaning lady had a problem with giving us toilet paper..we were there for 7 days. We finally went to Walmart to buy our own ..not used to this kind of service

    Close to the freeway

    Stayed in May 2024

  • Reviewed: 16 May 2024

    6.0
    We weren’t in town to go sightseeing and needed to visit my sick mom on Mother’s Day, so we the hotel suited our needs.
    • Family with young children
    • Upgraded Business Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Bathroom, especially shower/tub is in desperate need of renovation or replacement.

    Close to interstate and restaurants. The free breakfast was tasty. The food area was clean and well stocked and the employee there was welcoming and friendly.

    Stayed in May 2024

  • Reviewed: 10 April 2024

    5.0
    The room served its purpose for our stay. It would be better if they were cleaner
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Enforce non smoking Shampoo carpets Clean bathrooms better

    Breakfast was fantastic. Lots of choices and very clean Bed was uncomfortable Room smelled liked marijuana. Every morning the hallway smelled like smoke even though all rooms were non smoking

    Stayed in April 2024

  • Reviewed: 2 April 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    There was an almost choking smell of people smoking pot at the grilling area out front. The smell of weed gives my wife anxiety, so we almost didn't stay the night, but she held her breath and powered through. Otherwise, the carpet in our room had a few stains.

    Stayed in April 2024

  • Reviewed: 22 March 2024

    7.0
    Overall, the stay was nice,
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights

    There was a metal piece sticking out on the bed frame, and I would scratch my leg if I wasn't paying close attention.. There was no hook on the bathroom door for robes/clothes, and the shower was different, so we had to ask for help; no information about operating tv remote.

    The bed was comfortable, and the breakfast was good. Location was convenient to family and to worship service.

    Stayed in March 2024

  • Reviewed: 4 March 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • Upgraded Business Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There were bugs in the bathroom! And it had no shampoo/conditioner. The TV remote was not working so we had to call for help

    Stayed in February 2024

  • Reviewed: 5 November 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • Upgraded Business Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No trash cans in the entire room. Tub got clogged and backed up. Some mold in the tub.

    Great breakfast.

    Stayed in November 2023

  • Reviewed: 23 October 2023

    7.0
    It was good enough. But probably not again, if there’s an another option
    • Solo traveller
    • Double Room with Two Double Beds - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Smelly Dirty floors No coffee No kindness from any staff

    Location

    Stayed in October 2023

  • Reviewed: 30 September 2023

    5.0
    This hotel needs a major refresh. I won’t stay there again.
    • Leisure trip
    • Solo traveller
    • Queen Room - Accessible/Nonsmoking
    • Stayed 2 nights
    • Submitted via mobile

    Rundown, dirty carpets and walls, leaky faucets in the bathroom, wonky electrical outlets, small pieces of trash in the hallways.

    The location was convenient.

    Stayed in September 2023

  • Reviewed: 6 September 2023

    5.0
    Accommodations fair at hotel showing it’s age.
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Curtains did not expand across full windows, letting through very bright lights at night through the sheers. Rooms never made during 3 night stay, had to request additional towels. Kitchen/eating area closed one morning, no full breakfast, only limited offerings in hotel foyer.

    Beds very comfortable, provided good sleep. Air conditioning top notch.

    Stayed in September 2023

  • Reviewed: 6 September 2023

    5.0
    Mediocre
    • Leisure trip
    • Family with young children
    • Upgraded Business Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    The "continental breakfast" consisted of muffins and apples, our microwave in the room didn't heat up anything, beds were hard, AC was off and on all night and wouldn't run consistently. Also, our toilet paper holder didn't even have a rod in it to hold the toilet paper. Overall, not the best experience

    Stayed in September 2023

  • Reviewed: 20 August 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Upgraded Business Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Called down to get our bed fixed as we noticed it was broken as soon as we got there. Maintenance came to look and said they would come replace the bed and they never came back.

    Staff was friendly enough

    Stayed in July 2023

  • Reviewed: 20 August 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    One room was dirty

    Close to city, good breakfast

    Stayed in June 2023

  • Reviewed: 17 July 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Smelled like an ashtray

    Stayed in July 2023

  • Reviewed: 10 July 2023

    5.0
    The hotel could be nice with some upgrades/ updates, breakfast was nice
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Carpet was dirty all through hotel, elevators smelled like as garage, beds were not comfortable,

    Friendly staff, great breakfast

    Stayed in July 2023

  • Reviewed: 23 June 2023

    6.0
    Good value, a few changes could make it great.
    • Leisure trip
    • Family with young children
    • Upgraded Business Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    They have 4 entry doors but you could only come in front door and all the parking is at back if building, when we got in the room there was bread crust on carpet and hair in bathtub.

    Beds were comfortable, price was right

    Stayed in June 2023

  • Reviewed: 19 June 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast was outstanding! The blonde haired breakfast host was wonderful and took extra time to walk my son over to ice machine to fill up his water jug before his soccer tournament. All of the employees that we came in contact with were very kind and helpful! We also really enjoyed the awesome swimming pool. Overall the carpet needs desperately to be replaced! It appeared everywhere old and stained. The hotel and rooms were clean but because of the stained carpet it really made the hotel feel dirty. However, it smelled good. With some updates to the hotel including better mattresses in would be very nice!

    Stayed in June 2023

  • Reviewed: 15 June 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    A little shabby. Could use new carpets.

    Nice breakfast

    Stayed in June 2023

  • Reviewed: 10 June 2023

    6.0
    overall it was okay but the room smelled bad
    • Solo traveller
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    the previous people smoked and it smelled bad for the two days.

    the staff was very helpful and nice

    Stayed in May 2023

  • Reviewed: 28 May 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room - Accessible/Nonsmoking
    • Stayed 1 night
    • Submitted via mobile

    Staff was a little laid back

    Room was warm and beds were comfortable

    Stayed in May 2023

  • Reviewed: 25 May 2023

    6.0
    Average
    • Leisure trip
    • Family with young children
    • Upgraded Business Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Not too clean, older hotel. Bad water pressure in shower, hard to get to due to construction.

    Great towels, quiet room

    Stayed in May 2023

Showing 1 – 25

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