Everything was great

Great property with beautiful views Welcoming staff Large clean room

Stayed in September 2024

Property was beautiful!

Stayed in September 2024

No dislikes (and I am a very fussy person)!

Excellent Food in Main Dining Room. Excellent pizza at pool bar. Breakfast - two mornings. Dining Room - three nights Pool Bar - one night

Stayed in August 2024

The rooms were amazing with comfortable beds, clean facilities and beautiful views.

Stayed in August 2024

Service was very slow

The food was very good especially the fruit bowls

Stayed in August 2024

Breakfast was the worst we ever had. First the coffee came cold ask for new hot coffee. Second cup came back like the first. Food came and both our breakfast were only lukewarm. Would not eat here again

Outstanding location

Stayed in August 2024

The bathroom shower tiles and floor was dirty looking and had mold. Not happy with this at all.

The facilities and outdoor pavilion area is very nice and relaxing

Stayed in July 2024

Nothing

Great

Stayed in July 2024

Water should be provided in the lobby for guests.

The location is excellent. Our only recommendation is to provide defused water in the lobby for guests.

Stayed in July 2024

N/A

The Grounds and walk in Shower

Stayed in June 2024

No complaints

Nice

Stayed in July 2024

Housekeeper mentioned in comment above.

We had dinner and breakfast here which was excellent. Overall the staff was extremely friendly and helpful although I did have an incident where I was sitting on my scooter and a housekeeper rearended me with her cart and then just went around me without ever saying anything. Everyone else went beyond being helpful. Outstanding view from the room. I enjoyed the old photographs and history in the hallways.

Stayed in June 2024

Nothing

The view, the pool, the fire pits outside and the on site restaurant. The bread bowl at the restaurant will live on in our memories for many years! Delicious!

Stayed in May 2024

Staff was super friendly and efficient. Hotel was clean and comfortable. Only complaint is that the outdoor pool is way too small. It would be nice to have another adults only pool added on that’s a little bigger. Would return!!

Stayed in June 2024

I booked a room with a pullout and did not receive that room type. Also, the outdoor pool near a bar should possibly be adults only- at least later in the day.

Staff, views, room, and food at The Carousel Bar were great!

Stayed in June 2024

Great place to relax, but the rooms are overpriced

Everything looks great, and the location with lake views is amazing. Rooms are clean and specious. Love the place, and it's our 3rd visit in 5 years. 👍

Stayed in June 2024

Beautiful property and location right on the lake

Stayed in June 2024

It was beautiful and very clean.

Stayed in June 2024

We were extremely impressed with the friendly, courteous, and knowledgeable staff. The front desk impressed us right from the start. Every employee greeted us or acknowledged us in some way during our stay. The room was so clean and comfortable. We loved the setting of the hotel and enjoyed a fabulous dinner in the restaurant. We are already planning a trip back in the fall. Your hotel deserves a 10 plus!! Thank you!

Stayed in June 2024

There was nothing to dislike.

We liked everything from the moment we drove up. It was a beautiful location, the service was outstanding, room had a great view, dinner was excellent. We would stay there everything we would be in the area.

Stayed in May 2024

The male staff at the reception was very posh and was making us feel not welcomed or that the hotel was not a place for us.

The decoration and atmosphere of the room and hotel is like in a magazine or a American movie. Beautiful atmosphere by the lake. The bar tender was very welcoming and nice and 1 staff at the reception (Maryline?)

Stayed in April 2024

First 2 mornings we didn't have coffee on our floor. Thought was told all floors would have it. Stayed week after Memorial Day,outdoor bar not open till few weeks later on weekdays & Chautauqua Belle boat didn't run on weekdays till later also.

Very nice beautiful hotel. Many amenities-outdoor/indoor pool,bar/restaurant,restaurant,firepits. Starbucks coffee on every floor in morning,cleaned rooms daily with 3 night stay& turn down service.Restaurants & other attractions not far. Loved Comedy Center & Lucy & Dezi museum.

Stayed in May 2024

I didn't realize that this area had absolutely nothing going on at the time we stayed which was late April. I guess it was out of season? There wasn't anything going on at the hotel and it was actually a bit dystopian feeling because it was so empty. We ended up checking out a night early.

The breakfast was amazing and the room was gorgeous. It's a beautiful place to stay when there are things going on in the town and there.

Stayed in April 2024

We didnt get a replenishment of toilet paper or kleenex.

The view was absolutely wonderful! Will definitely come back during a warmer time to enjoy it more.

Stayed in April 2024