Housekeeper mentioned in comment above.

We had dinner and breakfast here which was excellent. Overall the staff was extremely friendly and helpful although I did have an incident where I was sitting on my scooter and a housekeeper rearended me with her cart and then just went around me without ever saying anything. Everyone else went beyond being helpful. Outstanding view from the room. I enjoyed the old photographs and history in the hallways.

Stayed in June 2024

Nothing

The view, the pool, the fire pits outside and the on site restaurant. The bread bowl at the restaurant will live on in our memories for many years! Delicious!

Stayed in May 2024

Staff was super friendly and efficient. Hotel was clean and comfortable. Only complaint is that the outdoor pool is way too small. It would be nice to have another adults only pool added on that’s a little bigger. Would return!!

Stayed in June 2024

I booked a room with a pullout and did not receive that room type. Also, the outdoor pool near a bar should possibly be adults only- at least later in the day.

Staff, views, room, and food at The Carousel Bar were great!

Stayed in June 2024

Great place to relax, but the rooms are overpriced

Everything looks great, and the location with lake views is amazing. Rooms are clean and specious. Love the place, and it's our 3rd visit in 5 years. 👍

Stayed in June 2024

Beautiful property and location right on the lake

Stayed in June 2024

It was beautiful and very clean.

Stayed in June 2024

We were extremely impressed with the friendly, courteous, and knowledgeable staff. The front desk impressed us right from the start. Every employee greeted us or acknowledged us in some way during our stay. The room was so clean and comfortable. We loved the setting of the hotel and enjoyed a fabulous dinner in the restaurant. We are already planning a trip back in the fall. Your hotel deserves a 10 plus!! Thank you!

Stayed in June 2024

There was nothing to dislike.

We liked everything from the moment we drove up. It was a beautiful location, the service was outstanding, room had a great view, dinner was excellent. We would stay there everything we would be in the area.

Stayed in May 2024

The male staff at the reception was very posh and was making us feel not welcomed or that the hotel was not a place for us.

The decoration and atmosphere of the room and hotel is like in a magazine or a American movie. Beautiful atmosphere by the lake. The bar tender was very welcoming and nice and 1 staff at the reception (Maryline?)

Stayed in April 2024

First 2 mornings we didn't have coffee on our floor. Thought was told all floors would have it. Stayed week after Memorial Day,outdoor bar not open till few weeks later on weekdays & Chautauqua Belle boat didn't run on weekdays till later also.

Very nice beautiful hotel. Many amenities-outdoor/indoor pool,bar/restaurant,restaurant,firepits. Starbucks coffee on every floor in morning,cleaned rooms daily with 3 night stay& turn down service.Restaurants & other attractions not far. Loved Comedy Center & Lucy & Dezi museum.

Stayed in May 2024

I didn't realize that this area had absolutely nothing going on at the time we stayed which was late April. I guess it was out of season? There wasn't anything going on at the hotel and it was actually a bit dystopian feeling because it was so empty. We ended up checking out a night early.

The breakfast was amazing and the room was gorgeous. It's a beautiful place to stay when there are things going on in the town and there.

Stayed in April 2024

We didnt get a replenishment of toilet paper or kleenex.

The view was absolutely wonderful! Will definitely come back during a warmer time to enjoy it more.

Stayed in April 2024

For such a nice/more expensive hotel, complimentary breakfast would have been great. They did offer coffee on all floors though which was a nice touch.

Very nice and well put together.

Stayed in May 2024

Could of had a microwave or a way to heat water in room

Pool, room, view, were excellent

Stayed in May 2024

The bed was uncomfortable to me. All the things in the room to buy.

My cousin's were married. Everything was beautiful.

Stayed in May 2024

From the beginning of the stay to the end of the stay. Excellent. I do recommend this hotel.

Stayed in May 2024

Great location lake was beautiful.Hotel was top notch service and room.

Stayed in May 2024

The restaurant was understaffed for breakfast, making the meal a longer experience than necessary. Also, lakeside rooms on the 1st & 2nd Floors do not have the sweeping views of the lake afforded to those on higher floors. Make sure to request 3rd or 4th Floor rooms, if the view will be important!

The restaurant food was excellent, and the hotel is always clean and well-maintained, inside and out.

Stayed in April 2024

We found that the bed was uncomfortable which made it difficult to get a good nights sleep.

Beautiful location by the lake.

Stayed in April 2024

There is no coffee or tea to be found after 11am. No machines in room or lobby. Quite disappointing for a $$$ hotel. I can have a tea whenever I like at a Hampton Inn for $150 a night but not at this hotel.

The hotel is “Ritz” quality. Incredible location, spotless, beautiful rooms. There is something missing that didn’t get me excited about it. The staff was adequate. They did their jobs but lacked “customer service personalities.” The exception was David the Restaurant Manager. David was extremely personable, anxious to assist us and very knowledgeable about the hotel and surrounding area. He really stood out amongst other employees.

Stayed in April 2024

coffee maker in room. There's coffee on the floor in the am, but we like coffee other times. They did give us free coffee at the bar to take but not the same or convenient.

The breakfast was awesome. Sat at the window looking out on the lake.

Stayed in April 2024

The area is pretty ran down. Not the hotels fault.

The hotel is beautiful

Stayed in March 2024

Can't think of anything.

Everything about this hotel was amazing. This was a last minute getaway and we can't wait to visit again this summer to enjoy the outdoor pool and fire pit area. Every staff member was so kind and friendly. The entire facility was sparkly clean. I even saw an employee give a picture hanging in the hallway the "white glove" check. Loved our king room. Bed was so comfy and robes were a nice touch. The pool and hot tub were wonderful. We did have breakfast and the food and service was great.

Stayed in March 2024