933 Mount Rushmore Road, Custer, SD 57730, United States
#8 of 27 hotels in Custer
Guests' ChoiceBased on 462 hotel reviews
8.6Cleanliness
9.0
Comfort
8.8
Location
9.4
Facilities
8.3
Staff
9.6
Value for money
8.7
Free WiFi
9.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 30 June 2024
Brenda
United StatesBathroom a little small.
They were cute and quaint. Bathroom was a bit small but all in an excellent property.
Stayed in June 2024
Reviewed: 27 June 2024
Denise
United StatesThey had breakfast items in the room. This is great for us as we are early risers and were just able to grab these items and head out for the day.
Stayed in June 2024
Reviewed: 26 June 2024
Larry
United StatesLoved it 👍🏼
Stayed in June 2024
Reviewed: 25 June 2024
Jason
United StatesNothing. Everything was excellent. This was a great place to stay and at an economical price.
The location was excellent! A short drive to three major attractions - Mt Rushmore, Crazy Horse Memorial, and Custer State Park. The chalet had a kitchen with coffee maker, microwave, and refrigerator. Also fully stocked with plates, cups, bowls, and silverware. Best of all is the owner! She helped me out with some mechanical problems I was having with my trailer. Even let me check out late so I could do some repairs before leaving. Above and beyond!
Stayed in June 2024
Reviewed: 23 June 2024
Leslie
United StatesThe location was great and there was an assortment of breakfast items available. It was close to town, although for us seniors a bit too much of a walk into town (especially as weather was blustery). We had reserved a chalet w/2 queen beds and it turned out to be a 2-bedroom, which worked out perfectly as my husband became sick once we arrived and could stay isolated. The parking was easy and we were impressed with everything. Our daughter and son-in-law own a similar cabin/resort set up in Oregon, so we're familiar with all that goes into making and keeping the Chalet Hotel cozy and welcoming!
Stayed in June 2024
Reviewed: 19 June 2024
Michele
United StatesStaff very helpful and friendly
Stayed in June 2024
Reviewed: 13 June 2024
James
United StatesN/a
Cozy
Stayed in May 2024
Reviewed: 13 June 2024
Terry
United StatesParking an issue. But they did excellent job of arranging vehicles.
They provided breakfast in the room.
Stayed in June 2024
Reviewed: 6 June 2024
Julius
United Statessmall room
pet friendly, location
Stayed in June 2024
Reviewed: 2 June 2024
Theresa
United StatesSmall bathroom and shower.
Location-price
Stayed in June 2024
Reviewed: 1 June 2024
Marcy
United StatesStaff knock on the door every evening to see if they can refill the items in your room for the continental breakfast, muffin, juice, coffee pods. The sink in the bathroom has no room for toiletires.
Unique little bungalows
Stayed in May 2024
Reviewed: 30 May 2024
Archraj
United StatesI wish the bathroom was bigger because it had almost no space around once you enter the shower and I'm a petite person. Also, the breakfast is blah,the leave some fruit,muffin and yogurt in the room.q
The location is awesome,it's a unique motel build in 1937ish and is charming. The room was comfortable.
Stayed in May 2024
Reviewed: 30 May 2024
Jim
United StatesThe AC unit was in one room, so if it was hot out, then it might be hard to keep the entire unit cool. They use "real" keys, which as an extra thing to keep track of. Neither was horrible.
Great location and room set-up for a group or people who can use their own space. We had two bedrooms, each with their own TV and the bathing facilities in the middle. Staff was nice, delivered bfast options to the room, and the room itself have good amenities. Within walking distance of a grocery store and downtown. I'd highly recommend.
Stayed in May 2024
Reviewed: 29 May 2024
Abbey
United Statesnothing
Staff was super friendly, and room was super clean!!!
Stayed in May 2024
Reviewed: 28 May 2024
Nanna
DenmarkThe heater was very old and loud.
Great location close to Mount Rushmore. Small breakfast was provided even though we had not booked the room with breakfast. The room was nice even though it was small.
Stayed in May 2024
Reviewed: 28 May 2024
Joel
CanadaThe Custer Chalet Motel is an excellent stop for the night and was a very welcome change for my wife and I who had spent the previous few nights in traditional hotels. Each chalet feels very private and had everything we needed. The staff were all very friendly and it was easy to see they cared deeply about the facility and the guests, we felt extremely welcome during our visit. We also appreciated the location of the motel, you are mere blocks away from the main streets of Custer so dining options were abundant. We would highly recommend staying here if you are in the area!
Stayed in May 2024
Reviewed: 27 May 2024
Robin
United StatesTiny
Quaint little property comfortable and clean
Stayed in May 2024
Reviewed: 24 May 2024
Jeff
United StatesThe only downside was the small bathroom but not a deal breaker. For extended stays a microwave would be nice.
We really enjoyed our stay here. This was a very convenient location. I liked the separate cabins. It really cut down on hearing other guests. Very friendly staff!
Stayed in May 2024
Reviewed: 24 May 2024
Gerald
CanadaHot water was slow in coming - had to run the water awhile but not a big deal! (other than wasting water). Would have liked to have a key drop off at the reception area.
Dog friendly. Clean rooms. Receptionist was helpful and friendly. Internet included. Easy parking. Quiet location. Easy walking distance to the main strip.
Stayed in May 2024
Reviewed: 16 May 2024
Andrew
United StatesThe bed was a bit tough to sleep on, very old
It was very clean and well kept, the owners clearly took care of the property. They were very attentive and helpful. The room had all the amenities one might need and more!
Stayed in May 2024
Reviewed: 15 May 2024
Park
United StatesSmall bathroom
Stayed in May 2024
Reviewed: 6 November 2023
Dena
United StatesNA
Basic breakfast but coffee great!! Nice area to walk the dogs!
Stayed in October 2023
Reviewed: 2 November 2023
Mary
United StatesWe were put in a back unit and I couldn’t walk around the bed, I had to crawl in the bottom of bed. When one has to get up in middle of night , this presents a challenge. Just something to keep in mind when putting elderly people in those units.
Chalets we’re charming and location was sweet for us.staff was knowledgeable in helping us getting around area. We were in area for Buffalo round up and to explore the black hills
Stayed in October 2023
Reviewed: 17 October 2023
Chris
United StatesStaff were great!
Stayed in October 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content