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Reviews of The ISO 4 stars

4-796 Kuhio Highway, Kapaa, HI 96746, United States

#15 of 51 hotels in Kapaa

Guests' Choice

Review score

Based on 967 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.4

  • Location

    9.0

  • Facilities

    7.9

  • Staff

    8.0

  • Value for money

    7.5

  • Free WiFi

    8.3

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Showing 1 – 25

  • Reviewed: 20 June 2024

    9.0
    It was the perfect, low-key place that we were looking for.
    • Leisure trip
    • Couple
    • Hotel Ocean View
    • Stayed 6 nights

    the dead whale that washed ashore during our stay.

    Bikes available in the lobby

    Stayed in June 2024

  • Reviewed: 16 June 2024

    9.0
    Amazing view, tactical location to reach all the island
    • Leisure trip
    • Couple
    • Hotel Ocean Front
    • Stayed 4 nights
    • Submitted via mobile

    Was not clear that the room cleaning is under explicit request.

    The room had a fantastic view to the ocean and we could admire the sunrise even laying in the bad! Very appreciated the included breakfast that we could have under the amazing sun in the inner courtyard of the hotel. We enjoyed also the included Yoga practice open air every morning: the only sound you could ear is the ocean!

    Stayed in June 2024

  • Reviewed: 11 June 2024

    9.0
    Monk seal
    • Leisure trip
    • Family with young children
    • Deluxe Ocean View
    • Stayed 2 nights
    • Submitted via mobile

    The hot water was funky and took a long time to get to us. Our rooms were right over the restaurant.

    Location right on the beach. There was a monk seal who slept on the beach the two nights we were there.

    Stayed in June 2024

  • Reviewed: 10 June 2024

    7.0
    Nice place
    • Leisure trip
    • Couple
    • Hotel Ocean View
    • Stayed 4 nights
    • Submitted via mobile

    The facilities were a bit tired and run down- rusted AC units everywhere, broken lounges and pot plants. Fire pit not in use. Expensive accom but relatively comparable to other properties. Pool lounges could be more comfortable. Pool closed until midday for pressure washing on one day of our stay with no compensation. One of the concierge staff was very rude upon check in, no information given, talking to her friend on the phone. Other staff were nice though.

    Good location in Kapaa, walking distance to supermarkets and restaurants. Grab and go breakfast was good, bikes for use as well. Beautiful ocean view. Restaurant on site was nice.

    Stayed in June 2024

  • Reviewed: 28 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Hotel Ocean View
    • Stayed 2 nights
    • Submitted via mobile

    Only have 2 bed options..my wife anD I only wanted 1 bed, but inky had 2 full bed option

    Was well worth it!!

    Stayed in May 2024

  • Reviewed: 27 May 2024

    8.0
    We enjoy the free bikes offered at the lobby and rode along the beach park to take in the ocean view
    • Leisure trip
    • Family with young children
    • Deluxe Ocean View
    • Stayed 2 nights

    The vent in the bathroom does not work because the window is shut to avoid the bugs to come in. The bathroom is a bit hotter than the bedroom which is very well cooled by the AC.

    Great view from the balcony. We really enjoyed it. There is a fridge in the room but no microwave. We went to the breakfast room to heat up some soup and took them back to the room. They provides grab and go packages, yogurt and fruits free in the morning. That was good.

    Stayed in April 2024

  • Reviewed: 26 May 2024

    9.0
    It was enjoyable and relaxing.
    • Leisure trip
    • Solo traveller
    • Hotel Ocean View
    • Stayed 3 nights

    I wish there was coffee available at the breakfast. And I wish it was easier to find certain channels on the TV.

    The room was nice and I loved the view.

    Stayed in May 2024

  • Reviewed: 26 May 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Hotel Ocean View
    • Stayed 4 nights
    • Submitted via mobile

    Room had a continuous "damp" smell. No room cleaning service (if not requested 24 hours in advance). No guarded place where you can leave your luggage after checkout. Room has a bit of a "dated" look.

    Very nice pool, view of the ocean, good restaurant, breakfast included

    Stayed in May 2024

  • Reviewed: 20 May 2024

    7.0
    Opted for view as opposed to in-room amenities!
    • Leisure trip
    • Couple
    • Hotel Ocean View
    • Stayed 4 nights
    • Submitted via mobile

    No microwave, desk or table in the room Can’t use tables in breakfast area to work after breakfast. Bathroom is very small.

    Ocean view rooms, location & fresh fruit cups as a breakfast option

    Stayed in May 2024

  • Reviewed: 13 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Hotel Ocean View
    • Stayed 1 night

    The breakfast options could be a little better

    The view is fantastic, and there're bicycles available, it's amazing!

    Stayed in May 2024

  • Reviewed: 12 May 2024

    7.0
    Very nice.
    • Leisure trip
    • Family with young children
    • Hotel Ocean View
    • Stayed 8 nights
    • Submitted via mobile

    A little old carpet room

    Location

    Stayed in May 2024

  • Reviewed: 11 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Hotel Ocean View
    • Stayed 8 nights
    • Submitted via mobile

    Receptionist Stacey on Check in, she made us feel unwelcome. This continued throughout our stay. This lady obviously dislikes the English. Rude and unwelcoming. We think she needs some lessons in Customer Service towards British people She was completely different with Americans This completely spoiled our first impressions.

    Sea pool Bullshed

    Stayed in May 2024

  • Reviewed: 6 May 2024

    8.0
    Very good
    • Leisure trip
    • Group
    • Hotel Ocean Front
    • Stayed 7 nights

    The buildings need some updates/repairs.

    So close to the ocean. To leave the balcony door open at night and hear the waves is dreamlike

    Stayed in May 2024

  • Reviewed: 23 April 2024

    8.0
    Great place to stay without breaking the bank
    • Leisure trip
    • Couple
    • Hotel Ocean Front
    • Stayed 4 nights

    They did not complete our request to remove our trash from our room. This didnt impact our stay, we just did it ourselves.

    Oceanfront view, great parking, lots of space in the room for 2 people, free water at the lobby, and huge space for relaxation with oceanfront view.

    Stayed in April 2024

  • Reviewed: 23 April 2024

    7.0
    It was pretty good aside from the flooding …they did offer to let us move all of our stuff to another room but it was to
    • Leisure trip
    • Family with young children
    • Deluxe Ocean View
    • Stayed 7 nights
    • Submitted via mobile

    Our room flooded a couple of nights so kind of a hassle..between towels dialing up the mess and need for industrial fan. Security lady was very rude as well as one of the front desk ladies. The rest of the front desk staff was very pleasant and helpful

    Location, breakfast, bicycles and yoga!

    Stayed in April 2024

  • Reviewed: 22 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Hotel Ocean View
    • Stayed 2 nights
    • Submitted via mobile

    Way too much waste with the “grab and go breakfast” every item was individually wrapped in plastic.

    Access to bikes, close to coffee shops, groceries etc. complimentary am yoga

    Stayed in April 2024

  • Reviewed: 19 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Hotel Ocean View
    • Stayed 2 nights

    Rooms were a little dirty

    Great view and amenities.

    Stayed in April 2024

  • Reviewed: 19 April 2024

    9.0
    We loved sleeping to the sound of the ocean. Beautiful sunrise
    • Family with young children
    • Hotel Ocean View
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Location right on the beach’s

    Stayed in April 2024

  • Reviewed: 14 April 2024

    8.0
    Great clean hotel
    • Leisure trip
    • Couple
    • Hotel Ocean View
    • Stayed 1 night
    • Submitted via mobile

    Freezing pool no hot tub

    Location

    Stayed in April 2024

  • Reviewed: 13 April 2024

    9.0
    It was great.
    • Leisure trip
    • Couple
    • Hotel Ocean Front
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast definitely.

    As promised we got the side view of the ocean and it was perfect seeing the sun rise and set. The breakfast was nothing to special more like kids breakfast.

    Stayed in March 2024

  • Reviewed: 12 April 2024

    8.0
    Great place to stay
    • Leisure trip
    • Couple
    • Hotel Ocean Front
    • Stayed 2 nights
    • Submitted via mobile

    Bed was harder than we like. Light from AC unit in the room was very bright and right next to the bed.

    Next to the ocean, clean, nice staff, bikes to use and grab and go breakfast.

    Stayed in April 2024

  • Reviewed: 2 April 2024

    9.0
    Beautiful location, with amazing view and sea beeezes
    • Leisure trip
    • Solo traveller
    • Hotel Ocean Front
    • Stayed 4 nights
    • Submitted via mobile

    This hotel is great value (taking into account how expensive Hawaii is generally). It has a lovely relaxed feel and beautiful view from the room with sea breezes. I enjoyed this hotel very much. It also has a Starbucks and supermarket 5 minutes walk away which is very convenient. There’s a morning yoga class which was great too.

    Stayed in April 2024

  • Reviewed: 28 March 2024

    7.0
    Great location and very comfortable
    • Leisure trip
    • Couple
    • Hotel Ocean Front
    • Stayed 5 nights
    • Submitted via mobile

    The lounge chairs around the property were missing straps and really need to be replaced as they are important for guests to enjoy the stay. A lot could be done to the landscaping (replace dead and sick plants) it’s Hawaii after all. Would appreciate housekeeping without a hassle, sure why it’s not automatically offered but me carting my towels to the front desk was not cool. Biggest issue was the older grumpy woman at the front desk someone with this attitude should not be in a customer service position! I read a lot reviews where staff was mentioned negatively and I immediately recognized why☹️

    Loved to daily yoga and the room was very comfortable.

    Stayed in March 2024

  • Reviewed: 28 March 2024

    8.0
    Good hotel, but not environmental thinking would be a boost
    • Leisure trip
    • Couple
    • Hotel Ocean View
    • Stayed 3 nights
    • Submitted via mobile

    The main downside was that you had to additionally request maid service/cleaning so generated rubbish, which wasn’t removed, and the beds weren’t otherwise made. We also felt that there wasn’t enough commitment to recycling, especially re breakfast, where there wasn’t a recycling bin and so much unnecessary landfill waste generated - sad on such a beautiful island.

    Good location, nice staff and great to have a pool (although we didn’t actually use it). The grab and go breakfast was something we didn’t know was included, but was a fantastic way to start our day.

    Stayed in March 2024

Showing 1 – 25

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