Everything was nice

Stayed in October 2024

Room wasn’t cleaned on the day after our arrival. Had to use unmade beds. Housekeeping has to be proper. By default rooms should be cleaned and beds made, UNLESS REQUESTED OTHERWISE by the Guests.

Location. Close to many popular restaurants. Breakfast buffet was awesome!

Stayed in October 2024

Nothing

Very clean and nice with big rooms

Stayed in October 2024

Nothing

Staff is friendly and helpful With 24hrs supply for coffee and drink at lobby Bed is comfortable Breakfast is nice

Stayed in October 2024

I wish the location was more accessible to downtown

Clean and spacious rooms

Stayed in October 2024

Why are there no shower curtains? I stayed in a king room with a shower that did not have a shower curtain at all so when you stood underneath the water, it would bounce off of you and literally shoot out of the side of the shower all over the side of the bathroom and I didn’t understand why there were no shower curtains at all. That made no sense. Water shot out all over the bathroom and literally got dry clothes and towels, wet because a lack of a shower curtain. I do not understand why there was not one

Location and building were great- but I had a shower issue

Stayed in October 2024

The staff could be more helpful.

I really liked the hotel. Room was big, clean and very comfortable. The breakfast was amazing, so many options for food and drinks. Very well located in downtown, right next to stores, bars, restaurants etc I would recommend to all my friends going to Buffalo to stay there.

Stayed in October 2024

My mom didn't like that there was no shower curtain or door on the walk in shower and the floor got wet. I didn't think it was a big deal and just put an extra towel down.

We ended up staying 6 nights (originally booked 4) until my dad was released from the hospital. They gave us their hospital rate for the other 2 nights which was great. The manager and staff are super friendly and helpful. The room was nice and comfortable. The free breakfast is very good as well. We had a great experience there and even got a new TV in our room. I would absolutely recommend this hotel.

Stayed in September 2024

out room was not service

Stayed in September 2024

Refrigerator didn’t work, was room 301. Was there for one night so didn’t bother going to complain, didn’t care for a replacement room since a friend was only 3 doors down.

Location, staff, and cleanliness

Stayed in September 2024

The parking lot was small and difficult to find a spot since we were there when it was quite busy. The shower stall did not have a door or a way to cover the opening, which was a little different for us but not terrible.

The room was very comfortable and breakfast was fantastic. We were very impressed and staff did a great job in restocking everything. We were there on a busy holiday weekend and they did a truly phenomenal job

Stayed in September 2024

noise, unclean room

location, breakfast

Stayed in September 2024

The breakfast was awesome, a lot choices, classic menu, nothing special.

Stayed in August 2024

Yes I know the city is costly and this hotel is still lesser in cost but still the cost for higher. Rest nothing which I disliked about the property.

Everything went well from our stay to the staff to the facilities being provided as per the package. The manager was very lively and supportive he made us feel very comfortable. He gave an overview of places to visit and eat, which was very helpful for us. This hotel was a high point for my trip. My little was happy so my wife was happy so I was happy.

Stayed in September 2024

You need to have more parking spaces

Bedroom

Stayed in September 2024

Everything was fine

There was free breakfast and free parking. The room was comfortable and clean.

Stayed in August 2024

It needs renovation.

Stayed in June 2024

Nothing specific

Very convenient location. On-site parking. Breakfast was very good.

Stayed in July 2024

Unfortunately, there was an issue with the elevator in which they had to shut it down for repairs. But they were quick to repair although we retirees had to take 4 flights of stairs for breakfast and back to the room.

Room was very clean. Location was great. Staff were friendly. Breakfast was very good.

Stayed in August 2024

It was difficult to get some fresh air into the room. When we checked-in the room still had the morning odor. Even if we'd opened the window, it stayed.

The fried cottage cheese roll was fantastic, the best thing we had for breakfast during our 3 weeks in the US! The parrot is very cool at the reception.

Stayed in July 2024

Great breakfast and Simba the hotel parrot

Stayed in August 2024

N/A

Great location, right next to all the restaurants on Allen St. Good breakfast. Friendly staff. Special mention to the chef who gave our family a nice warm welcome at breakfast.

Stayed in August 2024

The Best Western on the Avenue is the cleanest hotel we have ever stayed in Easy to get to and from Hospital Smoking area provided Breakfasts were awesome especially the cream cheese rolls with cherries

Stayed in July 2024

Bed was too soft snd lumpy.

OK

Stayed in July 2024