242 East Woodlawn Road, Charlotte, NC 28217, United States
#134 of 185 hotels in Charlotte
Guests' ChoiceBased on 1159 hotel reviews
7.0Cleanliness
7.5
Comfort
7.5
Location
7.6
Facilities
7.2
Staff
8.1
Value for money
7.5
Free WiFi
7.7
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End of dialog contentReviewed: 19 June 2024
Darcy
United StatesThere was a date mixup with the booking.com reservation. At first the property said call booking.com. Booking.com said call the property. I thought I was done in by computer programs that limited the intervention either business could manage. Not so! The property and booking.com worked together to resolve the issue so I had a room and didn’t have to pay twice because of the date snafu. Michelle at the Best Western front desk is amazing! Kyla at booking.com was delightfully supportive in a position where I’m sure she’s often berated for system limitations. Thank you, both for ensuring I had a room for the night despite the drama.
Stayed in June 2024
Reviewed: 17 June 2024
Sharonne
United StatesThere wasn't a towel holder to hang towel for shower. There wasn't an ice machine at all, and that stopped the airport shuttle. I don't think I will stay again.
The updates. The staff at the front are very pleasant. I like that breakfast was offered.
Stayed in June 2024
Reviewed: 16 June 2024
Satish
IndiaBreakfast Variety
Room Cleanliness
Stayed in June 2024
Reviewed: 18 May 2024
Eric
United StatesThey they charged me $33.66 dollars on top of $100 deposits I haven’t gotten back
Stayed in May 2024
Reviewed: 8 May 2024
Juan
ArgentinaBreakfast personnel very nice, and very supportive. Would suggest to include fruits for Breakfast.
Room was very clean and spacious. Staff very friendly.
Stayed in May 2024
Reviewed: 2 May 2024
Kenneth
United KingdomNothing to dislike.
Great place for a gateway stop.
Stayed in April 2024
Reviewed: 2 May 2024
Theresa
United StatesThe location was “ok “ but we were only there one night as we were moving daughter home from local college in Charlotte
They were doing renovations- but upgraded us automatically to one of the newer rooms- looked really nice, all was clean very friendly staff
Stayed in May 2024
Reviewed: 26 April 2024
Da
United KingdomRooms could be a bit better, dodgy plug sockets and light bulbs hanging from the bedside lamps=dangerous
Staff were ok. Breakfast was ok. Very noisy as close to the busy main road.
Stayed in April 2024
Reviewed: 16 April 2024
Jurgen
CanadaNo hot water. Cold shower in the morning
Nice staff and room.
Stayed in April 2024
Reviewed: 16 April 2024
Gilbert
CanadaWhen we made the reservation, a free shuttle from and to the airport was included. WE even received 2 days before our stay, the instructions from Booking/Best Western on how to call for the free shuttle when we get at the airport. But after calling many times with no answer, we had to pay for a taxi (around 30$) to get to the hotel. On the front desk, therer was a sign stating that there is no more shuttle. So we had to pay another 30$ for a taxi to get to the airport. So 60$ more to pay !
Good choices for breakfast
Stayed in April 2024
Reviewed: 13 April 2024
Christine
CanadaClose to the highway, clean, comfortable & modern facilities, friendly staff
Stayed in April 2024
Reviewed: 12 April 2024
Salem
United StatesBathroom sink and tub was not throughly clean. Toilet had a leak in back.
Location, size of room, staff, breakfast
Stayed in April 2024
Reviewed: 9 April 2024
Carey
United StatesHallways and elevator were a little unclean
Bed was super comfortable
Stayed in April 2024
Reviewed: 8 April 2024
Addie
United StatesWe were told that our room had been updated however, the bathroom smelled of stale smoke. The bathroom floor was not clean.
The staff was very kind.
Stayed in April 2024
Reviewed: 8 April 2024
Jeffrey
United StatesThe area was sketchy. Lots of homeless people around
Clean comfortable newly remodeled
Stayed in April 2024
Reviewed: 4 April 2024
Karen
United States1. Airport shuttle was advertised on booking, but when I arrived the shuttle service had been stopped the week before. It would have been nice to have been notified, especially as I asked about the shuttle at time of booking. 2. Remind front staff to give wifi password upon check in.
Overall facility was clean and stylish. Gym was good.
Stayed in March 2024
Reviewed: 4 April 2024
Linda
United StatesThe airport shuttle was not in service at the time of our stay, and we weren't notified of this until shortly before our initial arrival.
The main desk person who was there when we arrived for check-in on April 1, 2024 was exceptionally helpful with printing our boarding passes and guiding us with the laundry facilities. We were also offered a room upgrade at the same cost.
Stayed in March 2024
Reviewed: 28 March 2024
Derek
United StatesThe elevator was jumpy which was a little nerve wracking!
I enjoy that the front doors are locked after a certain time!
Stayed in March 2024
Reviewed: 25 March 2024
Brown
United StatesNo hair dryer in bathroom.
Clean, newly remodelled
Stayed in March 2024
Reviewed: 22 March 2024
Whitley
United StatesThe ac needed a little work done to it but the was somewhat comfortable
The room was great
Stayed in March 2024
Reviewed: 17 March 2024
Mary
United StatesNothing
Clean, comfortable room and bed, free shuttle to the airport.
Stayed in January 2024
Reviewed: 15 March 2024
Jessica
United StatesThe shower pressure was horrible, the water barely got warm, the room smelled musty and like old cigarettes. There was construction going on but the hotel was dirty and run down.
Friendly staff, convenient and quick airport shuttle, large king room.
Stayed in March 2024
Reviewed: 4 March 2024
Lou
CanadaSee above
Breakfast and location very good. Bed was very comfortable. Staff also excellent. Shower was mediocre at best. No hot water for showering. (Lukewarm) Needs improvement.
Stayed in March 2024
Reviewed: 2 March 2024
Roberto
Italyextend breakfast time
Stayed in February 2024
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