404 Hester Drive, White House, TN 37188, United States
#1 of 4 hotels in White House
Guests' ChoiceBased on 215 hotel reviews
8.1Cleanliness
8.5
Comfort
8.6
Location
9.0
Facilities
8.5
Staff
9.0
Value for money
7.8
Free WiFi
8.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 27 February 2023
Richard
United StatesPool was marketed as heated but was not working on our arrival. I paid for the pool service but upon paying for the room wasn't notified the pool heater wasn't functional. The pool was a selling point so my children could enjoy it. Why wasn't this disclosed before I booked?
Location was nearest to where we wanted to be. Indoor heated pool was why I chose Hampton Inn at Whitehouse Tn. I am also a repeat customer here.
Stayed in February 2023
Reviewed: 5 February 2023
Beckham
United StatesOn arrival of property at 1am they informed me that my room wasnt available due to pipes leaking from the jacuzzi/spa, instead giving me a lower rank room and attempted to charge same price simultaneously they were installing new computer system
Clean snd spacious room l
Stayed in January 2023
Reviewed: 21 December 2022
Jean
United Statesroom smelled bad. very poor lighting. paid for suite but couch area had no lighting. asked desk to get a lamp but never came. worst hotel we have had. we travel extensively so have a lot to compare with.
Stayed in December 2022
Reviewed: 20 November 2022
Julie
United StatesFriendly staff, very clean and great breakfast!
Stayed in November 2022
Reviewed: 30 October 2022
Danny
United Statesstaff was very nice and helpful, walking distance to food places , bed was very comfortable, and the hotel was very clean and nice.
Stayed in October 2022
Reviewed: 20 September 2022
Jeffery
United StatesNothing
The hotel staff was nice and friendly, the establishment was nice and clean the room was clean and the beds were comfortable. I enjoyed that you receive a hot breakfast in the morning.
Stayed in September 2022
Reviewed: 19 September 2022
Stephani
United StatesHot tub wasn't working (whole reason we chose this hotel). Room had a very strong musty odor which seemed to be from the A/C unit. Many breakfast items were gone with 30 minutes of breakfast left.
Staff was friendly. Bed was pretty comfortable. Room was pretty clean.
Stayed in September 2022
Reviewed: 9 September 2022
Wilson
United StatesThe indoor pool was cold.the food was not so good.
The hot tub was hot and relaxing.the rooms was clean.The pillows was comfortable.
Stayed in September 2022
Reviewed: 30 June 2022
Faith
United StatesOnly thing was we needed an extra actual bath towel but no complaints.
Nice clean spacious room. Comfy bed, hot shower, friendly staff, even had beer you could buy in a fridge in the lobby. Will definitely book again
Stayed in June 2022
Reviewed: 29 June 2022
Joshua
United StatesThe sheets had stains on them. The bathtub also had black stuff all around.
The location was really nice. Checking in was as easy as 1, 2, and 3.
Stayed in June 2022
Reviewed: 14 June 2022
Wayne
United StatesOnly clean rooms after you stay more than 3 nights. No one told us this till we went to front desk to see why room had not been cleaned.
Location
Stayed in June 2022
Reviewed: 24 May 2022
Broussard
United StatesWasnt aware that you had to specifically ask for room cleaning and additional towels etc. , the commode was not flushing properly on our 2nd day (friday night) had to use the restroom in the main hotel entrance. It was "repaired Sat. " worked for a little while by the time we left early Mon. morning it had begun to backup again!
Beds were comfortable and clean. Hotel was clean.
Stayed in May 2022
Reviewed: 10 May 2022
Gayle
United StatesPrivacy. Noise. Ac/heat control. CURTAINS THAT CLOSE!!!
Stayed in May 2022
Reviewed: 26 April 2022
Melinda
United StatesThe room was very dirty, many broken items (lamp, outlets that didn’t work) and just generally in worn out condition. Almost every surface needed a fresh coat of paint as there were many chips and dings, lots of scuff marks on the tub, the doors were dirty and full of marks. There was splatters on the wall by the toilet and several hairs on the “clean” towels. None of these issues were things you needed to look closely to see, it was pretty gross.
check in was easy.
Stayed in April 2022
Reviewed: 4 April 2022
Serrano
United StatesN/A
Clean rooms and a good variety for breakfast.
Stayed in April 2022
Reviewed: 30 March 2022
Daniel
United StatesI call a month in advance to make sure the pool and hot tub were available. We stayed four days and the hot tub was ice cold and never worked.
Nice room
Stayed in March 2022
Reviewed: 18 March 2022
Stephanie
United Statesall the employees are very kind and helpful. there is a heated indoor pool . they have a very nice breakfast in the morning.
Stayed in March 2022
Reviewed: 6 March 2022
Martin
United Statesn/a
clean well maintained
Stayed in March 2022
Reviewed: 15 January 2022
Hoey
United Statesprice
clean, quiet room. had built in usb charging ports at bedside!👍👍👍👍👍
Stayed in January 2022
Reviewed: 2 January 2022
Dana
United StatesClean and in a great location!
Stayed in January 2022
Reviewed: 21 December 2021
Johnny
United StatesNothing.
Quiet away from the hwy with a Cracker Barrel next door
Stayed in December 2021
Reviewed: 29 November 2021
Jan
United StatesSee above
No maid service for a 4-day, 3-night stay. I asked at least to have clean towels and trash bags and event at didn’t happen. Hot tub smelled of urine and looked cloudy. Television in room did not work properly. All in all, very disappointing :-(
Stayed in November 2021
Reviewed: 7 November 2021
Jim
United StatesQueen beds in room were "noisy" - any movement in bed caused creaking sounds from springs - made for an unenjoyable and subsequently short night's sleep. Barking dog in nearby room every time somebody walked by in the hall.
Breakfast was varied, abundant and well presented.
Stayed in November 2021
Reviewed: 3 November 2021
Imel
United StatesRV parking is minimal
Nice and clean property, comfortable beds!
Stayed in October 2021
Vannes, France
Lamar, USA
Legian, Indonesia
Sainte-Flavie, Canada
Favignana, Italy
Dramalj, Croatia
Kutaisi, Georgia
Pune, India
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content